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A bit of background- we're an affordable opticians, and despite the fact that technically we shouldn't, we regularly repair broken frames from other places.
In this case, we did it for free. The frames weren't ours, we matched the broken arm as best we could ([retty damn well, and we didn't have to take apart a pair of frames from the shelf, bonus) and told him to come in and collect them.
Please note, for FREE. And the side was broken.
Over the course of the day we regularly clear up our repairs centre, and the broken side we took off the frames was thrown in the bin.
Five minutes to closing our man comes in. We make sure the frames are fine, adjust them and they fit well. Then here it comes.
"Can I have the old side?"
Um, whut?
You want the old side? The broken one? The one we through away about four hours ago? You want that one?
So we search for it, all over the place. No luck, it's most likely in the bin bags I already took out.
So the woman thats with us demands to look throuhg our rubbish. The man is muttering about how inconvenient this is, and how we didn't ask him if he wanted to keep it. Take some responisbilty. We do this a lot during the day, if we kept everyones broken bits of frame when they didn't request us to we'd have no space for actual stock. I mention that he didn't ask us to keep it, because if he had, we would have. We're good like that. The woman with him snaps 'you should have asked'. Maybe we should- but I don't know. It's a tiny, broken piece of metal and plastic that cost the company who made it around 10p. Most people don't want to keep them.
For some reason we let them look through our rubbish, 6:05. Someobne has to stay out there with them to make sure nothing is stolen, as it's being done where we keep our stuff. Coats, and the like,
Our man empties out the binbags all over the floor and starts flinging stuff around like a toddler having a strop. It takes 20 minutes (for which I am not being paid) before we finish. We do find his precious precious side. Do I get a thankyou? No. I get a snarl.
I expect I was getting a little snippy and rude towards the end, but they are lucky I didn't tell them to just go fall in ahole somewhere, but seriously. 35 minutesof searching, rudeness and him behaving like a spoilt toddler over a broken bit of metal and plastic.
I seem very relaxed when typing this, but trust me, I was shaking with anger when I finally left. I asked my manager if I killed them, would he fire me? He said he'd give me a raise,
In this case, we did it for free. The frames weren't ours, we matched the broken arm as best we could ([retty damn well, and we didn't have to take apart a pair of frames from the shelf, bonus) and told him to come in and collect them.
Please note, for FREE. And the side was broken.
Over the course of the day we regularly clear up our repairs centre, and the broken side we took off the frames was thrown in the bin.
Five minutes to closing our man comes in. We make sure the frames are fine, adjust them and they fit well. Then here it comes.
"Can I have the old side?"
Um, whut?
You want the old side? The broken one? The one we through away about four hours ago? You want that one?
So we search for it, all over the place. No luck, it's most likely in the bin bags I already took out.
So the woman thats with us demands to look throuhg our rubbish. The man is muttering about how inconvenient this is, and how we didn't ask him if he wanted to keep it. Take some responisbilty. We do this a lot during the day, if we kept everyones broken bits of frame when they didn't request us to we'd have no space for actual stock. I mention that he didn't ask us to keep it, because if he had, we would have. We're good like that. The woman with him snaps 'you should have asked'. Maybe we should- but I don't know. It's a tiny, broken piece of metal and plastic that cost the company who made it around 10p. Most people don't want to keep them.
For some reason we let them look through our rubbish, 6:05. Someobne has to stay out there with them to make sure nothing is stolen, as it's being done where we keep our stuff. Coats, and the like,
Our man empties out the binbags all over the floor and starts flinging stuff around like a toddler having a strop. It takes 20 minutes (for which I am not being paid) before we finish. We do find his precious precious side. Do I get a thankyou? No. I get a snarl.
I expect I was getting a little snippy and rude towards the end, but they are lucky I didn't tell them to just go fall in ahole somewhere, but seriously. 35 minutesof searching, rudeness and him behaving like a spoilt toddler over a broken bit of metal and plastic.
I seem very relaxed when typing this, but trust me, I was shaking with anger when I finally left. I asked my manager if I killed them, would he fire me? He said he'd give me a raise,
The guy starts raving, and Ed explains that he doesn't work for free. Finally the guy says "All right, I'll pay you, open the damn door again." Ed says "That'll be $40. In advance." The guy yells "But you said it was $20 just now!" and Ed says, "Sure, but now I have to do it twice." He got his $40, too. On those principles, maybe you should charge $30 instead of $15...)
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