In the past 3 days, I've had 2 people try to pass bad checks on my shifts. Corporate policy is strict--we can not accept bad checks under any circumstances. No, I don't believe that you have no other way to pay for your gas. Go get cash, or call someone. Am I being a royal biotch about it? Maybe, but it's my ass on the line if I take your rubber check! Moving on, my two stories related to this are as follows.
Story the First
Characters:
ME: Hi!
OMCB: Old Man Check Bouncer
M: My manager
ME: **minding my busines, and my till, sees OMCB come in to pay for his gas** Hi! You had $xx.xx in gas out there?
OMCB: Yep. **writes check, hands it to me, waits**
ME: **runs it through our reader, starts to initial it as I wait, sees the "Denied--Customer on Bad Check List" notice pop up** Oh, I'm sorry, did you have another way to pay?
OMCB: What's that?
ME: Did you have another way to pay? I'm afraid your check has popped up on our bad check list.
OMCB: I don't have anything else! That check should go through!
M: **steps in from where she'd been standing nearby doing paperwork** I'm sorry, but you've had a check that's ended up on our bad check list. We can't take your check.
ME: **stands back and watches**
OMCB: What was it (the bad check), $20?
M: I don't know, your check has gone to a collection agency, and you'll have to take it up with them, but right now, we need another form of payment from you.
ME: **gets one of the little slips of paper giving the collection agency's number, givse it to M**
M: You'll have to call this number to get your check taken care of.
OMCB: Yeah, but it'll go through if you send it back through. Can't you find it and send it through?
M: We can't do that. It's at the collection agency. Can you go to your bank and get $xx.xx to pay for your gas?
OMCB: Well, I guess, but that check should go through!
Rinse, lather, repeat until finally he agrees to go get cash. We hold onto his check until he comes back, and when he does, he tells me that the lady at the bank said we should've accepted the check, because, say it with me folks, "that check should go through!" I polite3ly informed him that we can't break corporate policy, gave him his change and his check, and sent him on his way. Whew, that was long. Onto the next.
Story the Second
I'll make this one shorter. Teenage gal (TG) came in to pay for gas with her mother's check. She drops the check on the counter and walks out. I run it, and get the bad check alert, so I chase her down, get her to come back in, and ask if she has another form of payment. She seems hesitant and says she doesn't. I convince her to call someone else, she does, and that person pays for her gas with another (good) check. I felt kind of bad for the girl, because she didn't know, her mom had just given her a check for gas, or so it seemed. I left a note with M about it.If nothing else, the mother's name is in the note, so M and the rest of us will know to look out for her. Honestly, it's getting ridiculous. Sometimes, I wish we'd stop taking checks altogether! Yeah, the customers would all throw fits at first, but they'd adjust. I know us poor clerks would be a lot better off!
Story the First
Characters:
ME: Hi!
OMCB: Old Man Check Bouncer
M: My manager
ME: **minding my busines, and my till, sees OMCB come in to pay for his gas** Hi! You had $xx.xx in gas out there?
OMCB: Yep. **writes check, hands it to me, waits**
ME: **runs it through our reader, starts to initial it as I wait, sees the "Denied--Customer on Bad Check List" notice pop up** Oh, I'm sorry, did you have another way to pay?
OMCB: What's that?
ME: Did you have another way to pay? I'm afraid your check has popped up on our bad check list.
OMCB: I don't have anything else! That check should go through!
M: **steps in from where she'd been standing nearby doing paperwork** I'm sorry, but you've had a check that's ended up on our bad check list. We can't take your check.
ME: **stands back and watches**
OMCB: What was it (the bad check), $20?
M: I don't know, your check has gone to a collection agency, and you'll have to take it up with them, but right now, we need another form of payment from you.
ME: **gets one of the little slips of paper giving the collection agency's number, givse it to M**
M: You'll have to call this number to get your check taken care of.
OMCB: Yeah, but it'll go through if you send it back through. Can't you find it and send it through?
M: We can't do that. It's at the collection agency. Can you go to your bank and get $xx.xx to pay for your gas?
OMCB: Well, I guess, but that check should go through!
Rinse, lather, repeat until finally he agrees to go get cash. We hold onto his check until he comes back, and when he does, he tells me that the lady at the bank said we should've accepted the check, because, say it with me folks, "that check should go through!" I polite3ly informed him that we can't break corporate policy, gave him his change and his check, and sent him on his way. Whew, that was long. Onto the next.
Story the Second
I'll make this one shorter. Teenage gal (TG) came in to pay for gas with her mother's check. She drops the check on the counter and walks out. I run it, and get the bad check alert, so I chase her down, get her to come back in, and ask if she has another form of payment. She seems hesitant and says she doesn't. I convince her to call someone else, she does, and that person pays for her gas with another (good) check. I felt kind of bad for the girl, because she didn't know, her mom had just given her a check for gas, or so it seemed. I left a note with M about it.If nothing else, the mother's name is in the note, so M and the rest of us will know to look out for her. Honestly, it's getting ridiculous. Sometimes, I wish we'd stop taking checks altogether! Yeah, the customers would all throw fits at first, but they'd adjust. I know us poor clerks would be a lot better off!
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