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Force the employee to apologize
Happened over christmas:
A call goes out for a manager at register 6. I was supervising the register lanes while the managers did other things so I answered the call.
When I get there an older woman and her adult daughter are staring down the cashier.
As soon as I asked the older lady how I could help her I could tell she was totally full of herself. She made exaggerated efforts into making her speech extra snobby.
Her complaint was that one of my other coworkers had "disrespected" her.
As her story went, she had asked my coworker a question and my coworker (inexplicably) turned to her daughter instead of her to answer it. That was it. That was her complaint. She was horrified, traumatized, insulted, and furious that my coworker did such a thing. [WTF?]
And what could make her feel better than a public apology from my coworker in front of the rest of us and the other customers?
I told her that she had my apologies and that she should know I would speak to the employee (yeah right) about the situation but that unfortunately I did not think that such an apology was appropriate.
She disagreed. Her reasoning being that my coworker's disrespect was public so her apology should also be public.
I was not even going to go over there and suggest that my coworker apologize to this crazy woman so I just got the store manager.
I have no idea what my manager said to get that lady to leave but it took 40 minutes of them talking next to the register and my manager taking that coworker to the office for a few minutes to succeed.
As my coworker explained,what really happened was that the customer asked a question like 'where are the sleds' and her daughter asked a follow up question like 'and what colors do you have' and my coworker just turned to the last person that spoke to answer both questions.
Either way, who complains about that?? SERIOUSLY!
A call goes out for a manager at register 6. I was supervising the register lanes while the managers did other things so I answered the call.
When I get there an older woman and her adult daughter are staring down the cashier.
As soon as I asked the older lady how I could help her I could tell she was totally full of herself. She made exaggerated efforts into making her speech extra snobby.
Her complaint was that one of my other coworkers had "disrespected" her.
As her story went, she had asked my coworker a question and my coworker (inexplicably) turned to her daughter instead of her to answer it. That was it. That was her complaint. She was horrified, traumatized, insulted, and furious that my coworker did such a thing. [WTF?]
And what could make her feel better than a public apology from my coworker in front of the rest of us and the other customers?
I told her that she had my apologies and that she should know I would speak to the employee (yeah right) about the situation but that unfortunately I did not think that such an apology was appropriate.
She disagreed. Her reasoning being that my coworker's disrespect was public so her apology should also be public.
I was not even going to go over there and suggest that my coworker apologize to this crazy woman so I just got the store manager.
I have no idea what my manager said to get that lady to leave but it took 40 minutes of them talking next to the register and my manager taking that coworker to the office for a few minutes to succeed.
As my coworker explained,what really happened was that the customer asked a question like 'where are the sleds' and her daughter asked a follow up question like 'and what colors do you have' and my coworker just turned to the last person that spoke to answer both questions.
Either way, who complains about that?? SERIOUSLY!
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