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Your name needs to match!

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  • Your name needs to match!

    It as busy as hell yesterday due to the superbowl. The freaking sports book closed at like 7:30 which left us to deal with the big mess of people and trust me it was like a freaking zoo.

    Anyway, this woman was having trouble with her ATM card. It happens. You just have to call the number on the back of your card.

    Anyway, the woman finally got it to work. Now she comes to my window (the line being out to the moon the whole time)

    Me: Did the machine approve you?

    SC: No, but the bank did. And they wanted to speak to you. I had a hard time getting a signal in here.

    Me: Yeah, it is really hard to get one in here. If you step outside you can get better reception. And unfortunately due to policy we don't speak to the banks.

    Which causes issues because the bank can't approve them. The atm HAS to because we can't retrieve anything the bank has done.

    I took her card and ID (humoring her) and noticed the last names weren't even close to matching.

    Me: The last name on your driver's license doesn't match you credit card.

    SC: Yeah, I got married. I have other cards with that last name.

    ME: Right... But none that match the one on your DL's...

    My supervisor was working a window right next to me.

    I show her the card and she too agrees that the name needs to match.

    SC: I got married!

    SV: Right. Do you have the marriage license?

    SC: Why the hell would I carry that on me!?

    SV: Well, then I'm sorry but for YOUR protection we need the names on your card to match.

    SC: You WILL run my card and give me my money.

    I tried not to laugh. Um, NO we won't.

    SV: No, ma'am. We can't take a card that doesn't match the ID.

    The SC then tries to cut the line and move to another cashier. RIGHT next to me LOL

    It was so busy that the cashier next to me actually didn't see what happened and almost ran the card until I said something!

    The SV then stepped over and again said NO.

    Man in the line: Hey, lady, the line is back here!!!

    SC: I don't care! I've waited in it like seven times! So shut up!

    She bitched and moaned. SV would not budge. SC disappeared after she didn't get her way. I love that SV stuck to her guns.

    But lady really, you can't have a CC that doesn't match your ID! We've had so much fraud lately that we are being extra careful. And it actually is for her protection and ours. That card could've been anybody's. It's not hard to have the same first name. But man she was a bitch.

    And what really sucks for her is her money won't go back onto her card for atleast a few days to a week to longer. If you plan to go to a casino for the love of god DO NOT use the ATMS. Bring cash or traveller checks. The fees are outrageous too and get worse if you get a cash advance or have to do a POS which means you've exceeded your limit.

  • #2
    What is so difficult about the concept that you carry a copy of your marriage certificate with you?? (Ok, I didn't for a while, but that's just because I hadn't ordered one yet, because almost everywhere just accepted the one they gave us at the ceremony).

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    • #3
      Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
      Labor boards have info on local laws for free
      HR believes the first person in the door
      Learn how to go over whackamole bosses' heads safely
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      CS proves Dunning-Kruger effect

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      • #4
        Quoth wagegoth View Post
        Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
        Not the day right after but the next one after I got married I made my 'Name Day'. I went around to everywhere I needed to go to change my name. Granted it helped a lot that I had an in with getting my marriage record all nicely printed and official. After all, hubby wrote the computer program the county uses to keep track of birth, death, and marriage records.

        I had also made it a point the week before to make sure I had everything in order for what I needed. I think I had every form of acceptable ID on my person that was in existance. Good thing I didn't get mugged.
        "It's not what your doing so much as the idiotic way your doing it." Vincent Valentine from Final Fantasy 7.

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        • #5
          I've noticed though in the state I live in we are extra ID happy. When I went to CA for a knotts trip, no one asked for my ID at all. But here you may as well wear it as a necklace. But we also get a LOT of fraud. And usually we will ask to hold your ID instead of it being inside your wallet--we're checking to see if its real.

          We demand a lot but its for the customer's best interest regardless if we piss them off. They'd be even more upset their stuff was stolen and we just took it.

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          • #6
            Quoth wagegoth View Post
            Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
            Tell me about it. It is a royal PITA. If I ever get married again, I'm keeping my surname. It's just too much hassle to change it.

            BTW: Thanks for checking IDs! I never fuss about showing my ID, and try to remember to thank the cashier. You really are doing me a favor
            They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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            • #7
              Quoth wagegoth View Post
              Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
              In Ontario (I think every province but Quebec, but now that I've said that someone will probably correct me) women don't actually have to change their name (as far as I know men do, even if they're just hyphenating or using a double last name). We have the option of assuming our husband's name (i.e. just switching last names), hyphenating the names, using a double last name, or switching our maiden name to a middle name and assuming our husband's name. A marriage certificate basically functions as a name change affidavit. I legally have the option of using any of the above, plus my maiden name, as long as it's not for purposes of fraud. So I haven't bothered to change my name with my old bank. I had known that some places you needed to legally change your name, but I forgot.

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              • #8
                Quoth wagegoth View Post
                Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
                In the US, usually the legal name change when getting married is accomplished by entering the new name on the wedding license in the "married name" space. No other legal step needs to be taken. This has been the case for all the marriages in which I was the officiant.

                Notifying everyone about it, and getting IDs, credit cards, etc. changed has to be done separately, can be time consuming, and can take a bit of effort.
                "I don't have to be petty. The Universe does that for me."

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                • #9
                  Quoth Ironclad Alibi View Post
                  In the US, usually the legal name change when getting married is accomplished by entering the new name on the wedding license in the "married name" space. No other legal step needs to be taken. This has been the case for all the marriages in which I was the officiant.

                  Notifying everyone about it, and getting IDs, credit cards, etc. changed has to be done separately, can be time consuming, and can take a bit of effort.
                  You know, I'm starting to think I missed one of my student loan bills when I notified everyone of the name change, and I got married two years ago. I remember getting a new student ID was harder than getting a new driver's license. And the hardest ID to get re-issued was my social security card, because who knows where my birth certificate is. (My parents say it's with the records they gave me, but it's not.) Thankfully I have official extra paperwork declaring me a US Citizen Born Abroad that performs the same function. Really ought to get a replacement of that someday, but I'm lazy and the other form works just as well...
                  It's little things that make the difference between 'enjoyable', 'tolerable', and 'gimme a spoon, I'm digging an escape tunnel'.

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                  • #10
                    Quoth Ironclad Alibi View Post
                    Notifying everyone about it, and getting IDs, credit cards, etc. changed has to be done separately, can be time consuming, and can take a bit of effort.
                    The social security change is the biggest PITA of them all. I have one steady client, a couple married for 12 years and she never reported her name change b/c of the hassle. I myself waited 3 hours to get a replacement card after the original was lost in a fire.
                    I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                    Who is John Galt?
                    -Ayn Rand, Atlas Shrugged

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                    • #11
                      I'm only changing my name when I get married again because I think it would be gauche to be re-married and still using my first husband's name. Not that Nekojin cares one whit either way, really.

                      When I changed my name, it was fairly easy. About half an hour at the social security office and one form later (I only needed my old card, no other ID required at the time), and I got the new card in the mail the next month.

                      I did make a point of notifying my bank and getting my DL changed, however. Although I didn't get my current DL replaced when I moved. Mostly because it'll have to be replaced this year, anyway, so Ididn't see the point of doing it twice in 2 years.

                      ^-.-^
                      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                      • #12
                        My spouse and I didn't do any name changing when we married. It would have been very difficult, for professional reasons. Neither of us wanted to mess around with changing names for insurance, for professional organizations, for licenses, for certifications etc. Any one of those could be an "error point" where a mistake filling out a form or in data entry could cause major, major hassles. We did get stationary printed with a changed name, and use a changed name socially, but legally changing names would have just been an invitation for major hassles.
                        "Them boys ain't zombies! They're just stupid!"

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                        • #13
                          Quoth Ironclad Alibi View Post
                          In the US, usually the legal name change when getting married is accomplished by entering the new name on the wedding license in the "married name" space. No other legal step needs to be taken. This has been the case for all the marriages in which I was the officiant.

                          Notifying everyone about it, and getting IDs, credit cards, etc. changed has to be done separately, can be time consuming, and can take a bit of effort.
                          It can also come back to haunt you years later.

                          A year ago my Dad passed away. After the one year anniversary, Mom said it was time to sell his car (Mom doesn't drive), so I agreed to take care of it for her. Mom lives in Maryland. I live in North Carolina.

                          I was chatting with a friend at work about how I needed to go up to Maryland to do this. She immediately offered to buy it from me: the car is only 3 years old and practically in mint condition.

                          I had no idea how complicated it would be to do this across state lines. Mom gifted the car to me. For some reason, Maryland titled the car in my married name . . . I've been divorced for 12 years. I couldn't get them to title it in my legal name; they insisted on using the driver license information from my now defunct Maryland license.

                          Finally I gave up and told them to just mail me the title in my married name. I'll just have to take my divorce decree to the title office here when I complete the sale so my friend can title and tag the car.
                          They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                          • #14
                            Quoth Panacea View Post
                            Tell me about it. It is a royal PITA. If I ever get married again, I'm keeping my surname. It's just too much hassle to change it.

                            BTW: Thanks for checking IDs! I never fuss about showing my ID, and try to remember to thank the cashier. You really are doing me a favor
                            Quoth wagegoth View Post
                            Getting married usually doesn't automatically change your surname. You normally have to file for a legal name change and then notify everyone after it is finalized.
                            When SO and I get married I want to have my name like this Tropicsgoddess MyLastName HisLastName. No hyphenating, just dropping my middle name (which I loathe) and using my last name as the middle and using his last name. Makes it easier to find me (especially since my last name is not common) for records and such. He has no idea big of a hassle it would be for me to completely drop my last name and take his (which is common) and change it.
                            I don't get paid enough to kiss your a**! -Groezig 5/31/08
                            Another day...another million braincells lost...-Sarlon 6/16/08
                            Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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                            • #15
                              Quoth Ironclad Alibi View Post
                              In the US, usually the legal name change when getting married is accomplished by entering the new name on the wedding license in the "married name" space. No other legal step needs to be taken. This has been the case for all the marriages in which I was the officiant.

                              Notifying everyone about it, and getting IDs, credit cards, etc. changed has to be done separately, can be time consuming, and can take a bit of effort.
                              It depends on the state. In WA State, I had to go to the Soc. Sec. office and the DMV after my wedding to legally change my name.

                              I kept a copy of my marriage license in my car, and my old DL, until all my new cards had my new name on them. I think it took about a week to get my new credit card; it was a simple change to make over the phone and the card arrived shortly thereafter.
                              Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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