It as busy as hell yesterday due to the superbowl. The freaking sports book closed at like 7:30 which left us to deal with the big mess of people and trust me it was like a freaking zoo.
Anyway, this woman was having trouble with her ATM card. It happens. You just have to call the number on the back of your card.
Anyway, the woman finally got it to work. Now she comes to my window (the line being out to the moon the whole time)
Me: Did the machine approve you?
SC: No, but the bank did. And they wanted to speak to you. I had a hard time getting a signal in here.
Me: Yeah, it is really hard to get one in here. If you step outside you can get better reception. And unfortunately due to policy we don't speak to the banks.
Which causes issues because the bank can't approve them. The atm HAS to because we can't retrieve anything the bank has done.
I took her card and ID (humoring her) and noticed the last names weren't even close to matching.
Me: The last name on your driver's license doesn't match you credit card.
SC: Yeah, I got married. I have other cards with that last name.
ME: Right... But none that match the one on your DL's...
My supervisor was working a window right next to me.
I show her the card and she too agrees that the name needs to match.
SC: I got married!
SV: Right. Do you have the marriage license?
SC: Why the hell would I carry that on me!?
SV: Well, then I'm sorry but for YOUR protection we need the names on your card to match.
SC: You WILL run my card and give me my money.
I tried not to laugh. Um, NO we won't.
SV: No, ma'am. We can't take a card that doesn't match the ID.
The SC then tries to cut the line and move to another cashier. RIGHT next to me LOL
It was so busy that the cashier next to me actually didn't see what happened and almost ran the card until I said something!
The SV then stepped over and again said NO.
Man in the line: Hey, lady, the line is back here!!!
SC: I don't care! I've waited in it like seven times! So shut up!
She bitched and moaned. SV would not budge. SC disappeared after she didn't get her way. I love that SV stuck to her guns.
But lady really, you can't have a CC that doesn't match your ID! We've had so much fraud lately that we are being extra careful. And it actually is for her protection and ours. That card could've been anybody's. It's not hard to have the same first name. But man she was a bitch.
And what really sucks for her is her money won't go back onto her card for atleast a few days to a week to longer. If you plan to go to a casino for the love of god DO NOT use the ATMS. Bring cash or traveller checks. The fees are outrageous too and get worse if you get a cash advance or have to do a POS which means you've exceeded your limit.
Anyway, this woman was having trouble with her ATM card. It happens. You just have to call the number on the back of your card.
Anyway, the woman finally got it to work. Now she comes to my window (the line being out to the moon the whole time)
Me: Did the machine approve you?
SC: No, but the bank did. And they wanted to speak to you. I had a hard time getting a signal in here.
Me: Yeah, it is really hard to get one in here. If you step outside you can get better reception. And unfortunately due to policy we don't speak to the banks.
Which causes issues because the bank can't approve them. The atm HAS to because we can't retrieve anything the bank has done.
I took her card and ID (humoring her) and noticed the last names weren't even close to matching.
Me: The last name on your driver's license doesn't match you credit card.
SC: Yeah, I got married. I have other cards with that last name.
ME: Right... But none that match the one on your DL's...
My supervisor was working a window right next to me.
I show her the card and she too agrees that the name needs to match.
SC: I got married!
SV: Right. Do you have the marriage license?
SC: Why the hell would I carry that on me!?
SV: Well, then I'm sorry but for YOUR protection we need the names on your card to match.
SC: You WILL run my card and give me my money.
I tried not to laugh. Um, NO we won't.
SV: No, ma'am. We can't take a card that doesn't match the ID.
The SC then tries to cut the line and move to another cashier. RIGHT next to me LOL
It was so busy that the cashier next to me actually didn't see what happened and almost ran the card until I said something!
The SV then stepped over and again said NO.
Man in the line: Hey, lady, the line is back here!!!
SC: I don't care! I've waited in it like seven times! So shut up!
She bitched and moaned. SV would not budge. SC disappeared after she didn't get her way. I love that SV stuck to her guns.
But lady really, you can't have a CC that doesn't match your ID! We've had so much fraud lately that we are being extra careful. And it actually is for her protection and ours. That card could've been anybody's. It's not hard to have the same first name. But man she was a bitch.
And what really sucks for her is her money won't go back onto her card for atleast a few days to a week to longer. If you plan to go to a casino for the love of god DO NOT use the ATMS. Bring cash or traveller checks. The fees are outrageous too and get worse if you get a cash advance or have to do a POS which means you've exceeded your limit.
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