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It's time for the Olympics! Our business has been...well, pretty much the same. I'm sure the tourism bureau is freaking out given how they had hyped up how great the extra business would be for our town. Yeah...
Some SC's, some GW, some sucky vendors, didn't want to waste posts so I'll just stick it all here.
Rate changes bring out the SCs
Corporate has been playing musical rates for months, as have all the other hotels/motels in town. The impact of the Olympics on our town has not been what people were hoping for (we're fairly close, but we're still across the border).
So our rates have dropped $30 overnight. Cue the SCs.
SC: "Last night I paid $xxx and now the sign says $xx. Can I get a refund of the difference?"
Me: "Sorry, that's the rate for tonight. The rate last night was what you paid, $xxx."
SC: "But it's not fair! You can't change the rates like that!"
Yes, yes we can.
Perhaps you should have checked that out first
Most are pretty understanding, but there are a couple SCs. Much of our business lately has been companies delivering buses to Vancouver. We do not have bus or truck parking onsite, but there's a nifty vacant lot right next door.
SC: "Why don't you have truck parking?!?! I don't want to leave the buses over there!"
Okay, even if we did have truck parking, you have four buses, so some would most likely end up over there anyways. Not to mention that the three buses that are already over there from your competition were perfectly happy and content to find an empty parking lot so close to the motel. Go suck it.
But I'm local!
That's nice. You get to pay the same exorbitant prices as everyone else. I don't discriminate based on who's going to the Olympics and who's having an NSA with a random stranger they picked up on Craigslist. You both get to pay the same rate, isn't that special?
But if you're really nice...
I'm authorized to negotiate whatever rate will get you to give me money, because our rates are ridiculous and we all know it except apparently Corporate. Be kind and sweet, c'mon, whine me, dine me, and we could be looking at 30%-50% off. Be a douchebag, and you can go pay even higher rates up the street. The choice is yours.
Your nakedness does not phase me
If you don't want me to walk in on you when your naked, perhaps you should, you know, not wait until half an hour after check-out time to be getting ready? At the very least, you should answer your door when I knock. And no, I'm not going to avert my eyes, I'm going to look at you dead in the eye and tell you to either pay for another night or pack it up. Your nakedness doesn't phase me. I've walked in on people doing the deed, for f***'s sake. You can't shake me.
The towel's aren't worth that much
Thank you, dear SC, for you have put things in perspective for me. I've always hated people who steal our towels. Towels cost money, which comes from room rentals. Towels get stolen, room rates go up, people complain, no one is happy.
But you, you've put things in perspective. For when I carefully picked our hand towel out of the trash to determine why you'd decided to throw it away, I found half of it thoroughly soaked in chew, tobacco juice, blood, and possibly even some vomit there as well, and I realized that you know what? They aren't worth that much money. And with my newfound understanding, I left it in the trash and tossed it.
And a final word to the vendors,
Please, please start labeling the packages of sheets. They all look the same on the outside. I just inventoried our stock, which normally isn't my job but from the condition of the stock room must not normally be anyone's job, and I had to open every. Single. Package. I then had to remove a sheet, unfold it, find the tag, attempt to refold and repackage it, and then label it. Do you know how many of those packages are in our stock room, Mr. Vendor? A s***load. Do you know how long it took me to inventory them? All day long. Really, Mr. Vendor, if this is going to work, you're gonna have to give me more to work with.
Some SC's, some GW, some sucky vendors, didn't want to waste posts so I'll just stick it all here.
Rate changes bring out the SCs
Corporate has been playing musical rates for months, as have all the other hotels/motels in town. The impact of the Olympics on our town has not been what people were hoping for (we're fairly close, but we're still across the border).
So our rates have dropped $30 overnight. Cue the SCs.
SC: "Last night I paid $xxx and now the sign says $xx. Can I get a refund of the difference?"
Me: "Sorry, that's the rate for tonight. The rate last night was what you paid, $xxx."
SC: "But it's not fair! You can't change the rates like that!"
Yes, yes we can.
Perhaps you should have checked that out first
Most are pretty understanding, but there are a couple SCs. Much of our business lately has been companies delivering buses to Vancouver. We do not have bus or truck parking onsite, but there's a nifty vacant lot right next door.
SC: "Why don't you have truck parking?!?! I don't want to leave the buses over there!"
Okay, even if we did have truck parking, you have four buses, so some would most likely end up over there anyways. Not to mention that the three buses that are already over there from your competition were perfectly happy and content to find an empty parking lot so close to the motel. Go suck it.
But I'm local!
That's nice. You get to pay the same exorbitant prices as everyone else. I don't discriminate based on who's going to the Olympics and who's having an NSA with a random stranger they picked up on Craigslist. You both get to pay the same rate, isn't that special?
But if you're really nice...
I'm authorized to negotiate whatever rate will get you to give me money, because our rates are ridiculous and we all know it except apparently Corporate. Be kind and sweet, c'mon, whine me, dine me, and we could be looking at 30%-50% off. Be a douchebag, and you can go pay even higher rates up the street. The choice is yours.
Your nakedness does not phase me
If you don't want me to walk in on you when your naked, perhaps you should, you know, not wait until half an hour after check-out time to be getting ready? At the very least, you should answer your door when I knock. And no, I'm not going to avert my eyes, I'm going to look at you dead in the eye and tell you to either pay for another night or pack it up. Your nakedness doesn't phase me. I've walked in on people doing the deed, for f***'s sake. You can't shake me.
The towel's aren't worth that much
Thank you, dear SC, for you have put things in perspective for me. I've always hated people who steal our towels. Towels cost money, which comes from room rentals. Towels get stolen, room rates go up, people complain, no one is happy.
But you, you've put things in perspective. For when I carefully picked our hand towel out of the trash to determine why you'd decided to throw it away, I found half of it thoroughly soaked in chew, tobacco juice, blood, and possibly even some vomit there as well, and I realized that you know what? They aren't worth that much money. And with my newfound understanding, I left it in the trash and tossed it.
And a final word to the vendors,
Please, please start labeling the packages of sheets. They all look the same on the outside. I just inventoried our stock, which normally isn't my job but from the condition of the stock room must not normally be anyone's job, and I had to open every. Single. Package. I then had to remove a sheet, unfold it, find the tag, attempt to refold and repackage it, and then label it. Do you know how many of those packages are in our stock room, Mr. Vendor? A s***load. Do you know how long it took me to inventory them? All day long. Really, Mr. Vendor, if this is going to work, you're gonna have to give me more to work with.
I am not worthy to read your posts.
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