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  • Brain. Pain. Ow

    It's a crying shame I have to be at work at 5 am tomorrow. Otherwise I could take my co-workers up on their offer to go out drinking again tonight. And believe me, I need it.

    Okay, morons buying furniture, I'm not going to be nice this time:

    If I know your item is too big to fit in your trunk, or your back seat, I'm not even going to attempt shoving it in.

    You brought your Ford Focus to take home your fully-assembled dresser? That's...special. The worst kind of special.

    Oh, you have a truck, you say? Should've brought it the first time. I'm especially not going to go the extra mile for you when you leave your truck at home and your brain in your other pants at home.

    Seriously people. For whatever reason people decided to buy furniture today so carryouts were through the roof. I can't be wasting all my time outside keeping other people waiting while you try to convince yourself and me that that 5-piece dining set, in a big, square-ish box, will fit in the trunk of your Buick.

    Oh, and that was just the beginning with those people. We managed to cram the dining set into the trunk in such a way as it probably wouldn't come falling out.

    About an hour or so later, they returned. The table was cracked. It turns out that with this particular collection of furniture, you can either buy the pre-packaged set (table and four chairs, all requiring assembly), or you can buy just the table and chairs in one of two styles matching the table. So we decided to just grab the table, because why write off the entire set when the table is all they need, and it's the same as the one that comes with the set?

    We grabbed a table, brought it up front, and opened the box to inspect it. Cracked. Actually, the corner was starting to come off. When the table is made of particleboard with a veneer attached, that happens very easily.

    We shoved that table off to the side, returned to the back, grabbed another table, brought that up, and opened it. Cracked.

    Then we were out of tables so we had to open up sets instead. We grabbed a full set, took it up front, opened it for inspection, with me sustaining a cardboard cut in the process. Cracked. Again.

    Took another set up front and opened it up. That table was actually good. We ended up having to defect three pieces of furniture just to get the customers a decent table.

    And my company likes to tout its furniture as being "furniture store quality." That's a damn lie, and the suits know it.
    Knowledge is power. Power corrupts. Study hard. Be evil.

    "I never said I wasn't a horrible person."--Me, almost daily

  • #2
    Quoth Irving Patrick Freleigh View Post
    And my company likes to tout its furniture as being "furniture store quality." That's a damn lie, and the suits know it.
    Quality has nothing to do with Product...It's a State Of Mind...

    ...Irv..IRV...Put the knife down, Irv
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me

    Comment


    • #3
      And it continues today.

      I would've thought the lady with the dresser and the Ford Focus would be the dumbest furniture customer of the week, but today A CHALLENGER APPEARS.

      It was a queen-sized bed, delivered to a woman, her mother (who provided her Ford Taurus wagon), and her screaming kids. The bed comes in three boxes: headboard, footboard and rails. We were able to fit the footboard and rails in the car as the customer and her mother argued amongst themselves. Now what to do with the headboard, which was too wide to fit in the back of the car?

      Customer suggested borrowing somebody's truck (). Mother suggested buying some bungee cords and trying to strap the headboard to the car's roof. Arguments commenced anew, voices began raising, kids kept on screaming, and I wondered anew if I would find myself in the middle of an incident of domestic violence.

      Finally customer told me she'd go look for some bungee cords and had us bring the headboard back inside the store. This happened at about 10:30. The headboard was still by the service desk when I left at 1:30. Either they decided to go with the truck after all, or the customer got lost on her way to the bungee cords. I think trying to bungee-cord the headboard to the car's roof would've been a steaming pile of fail anyway.

      And I would've thought yesterday's kitchen tables were as bad as it gets in the quality department, but again today A CHALLENGER APPEARS. A couple returned an RTA dresser today. It was fully assembled except for the drawers, which were sitting in pieces in their SUV. Apparently, the way this dresser goes together, there is nothing to hold the drawer fronts onto the rest of the drawer. Everything just slides together. The husband tried gluing the drawer fronts to the drawers, but it didn't work.

      At first I thought the husband was doing something wrong when assembling the drawers, since we don't tend to get these dressers returned for that reason. But he included the instruction manual along with the dresser, and I flipped through it and found there was nothing to hold the drawer fronts together. Just some screws and clips that go on the backs of the drawers. No screws, glue or adhesives for the front.

      How's that for "furniture store quality"?
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

      Comment


      • #4
        To this day Microsoft still ships 360s with NO packing material whatsoever. I've seen shipments where both consoles are cracked and unsellable, that's about $600 right out the window.
        "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

        Comment


        • #5
          Quoth Irving Patrick Freleigh View Post
          It's a crying shame I have to be at work at 5 am tomorrow. Otherwise I could take my co-workers up on their offer to go out drinking again tonight. And believe me, I need it.
          Ive got three 6packs in the fridge and a wine fridge filled to the brim. Ill drink many drinks in your name. Cheers....Ill start now. Lol.

          (by the way...people that shop at the swamp...lets just say...glad I dont work there)

          Comment


          • #6
            Quoth CrazedClerkthe2nd View Post
            To this day Microsoft still ships 360s with NO packing material whatsoever. I've seen shipments where both consoles are cracked and unsellable, that's about $600 right out the window.
            My PS3 was packaged all nicely and the box seemingly designed so I could use it again and again.

            Comment


            • #7
              Quoth mikoyan29 View Post
              My PS3 was packaged all nicely and the box seemingly designed so I could use it again and again.
              Yah, but I've actually got games to play on my 360...


              *ducks* Stop throwing stuff! I kid! I kid! I've actually got both platforms. Seriously though, if MS wants to throw away money with bad packaging, who am I to argue?
              The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
              "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
              Hoc spatio locantur.

              Comment


              • #8
                I've had it. I just...I...

                I can't believe the kid of idiocy that goes on around here. Actually, I can. I just don't want to any more.

                About 15 minutes before I was scheduled to leave, I got called to assist somebody with a furniture return. Outside, the customer showed me a pedestal dining table had bought last night. The box had a ginormous gouge in the end, and the end of the table was all smashed off. It looked almost like somebody had bashed into it with a forklift. It would've been nearly impossible for this damage to have happened in his truck as he was bringing it home, or once he got it inside.

                The way these tables are stored in backstock, it would've been impossible to load up that table without noticing the damage at the end of the box. And once the damage was noticed, that table should've been put off to the side and one in an undamaged box loaded up instead.

                But that didn't happen. Instead, somebody loaded up the damaged table, concealed the damage as best they could, and delivered it to the customer.

                Without first stopping to get the receipt verified, so small wonder LP is getting antsy about that again.

                And then the customer, upon finding the damage, got so mad he decided to return not only the damaged table, but four perfectly good kitchen chairs that went along with the table, and four barstools he had bought along with them. It came up to about $650 all together. And I had to put away the chairs and barstools before I left.

                All this because whoever did the carryout decided to be a fucktard of the highest order. We had LP check the cameras to see who did that carryout last night.
                Knowledge is power. Power corrupts. Study hard. Be evil.

                "I never said I wasn't a horrible person."--Me, almost daily

                Comment


                • #9
                  Quoth Geek King View Post
                  Yah, but I've actually got games to play on my 360...


                  *ducks* Stop throwing stuff! I kid! I kid! I've actually got both platforms. Seriously though, if MS wants to throw away money with bad packaging, who am I to argue?
                  Sorry...hate to fall to fanboyism. and I have games to play on my PS3.

                  I guess the cost of damaged systems is not more than the cost of extra packaging.

                  Comment


                  • #10
                    Actually, systems normally cost considerably more to manufacture than what they sell for...with the Wii being a notable exception. At launch, PS3's supposedly cost Sony over 900 smackers to produce; I wanna say the 360's initial cost was around 600-700 (either no HD or the 20gb model).

                    I have no clue why they would be so careless with the crappy packaging. Unless, of course, their insurance is just THAT good...This is Microsoft we're talking about, here, after all.
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment


                    • #11
                      Quoth Irving Patrick Freleigh View Post
                      We had LP check the cameras to see who did that carryout last night.
                      So... Who was it?

                      Comment


                      • #12
                        Quoth Irving Patrick Freleigh View Post
                        How's that for "furniture store quality"?
                        Irv, that sounds like "shit store quality" to me Seriously, that's why I don't buy my furniture based on price...and check out the floor models before making decisions. Sorry folks, but particle board + contact paper "veneer" does not equal wood, especially the cheap shit on sale at a Wal-Mart. That stuff, really is shit. It's simply not designed to last.
                        Aerodynamics are for people who can't build engines. --Enzo Ferrari

                        Comment


                        • #13
                          Quoth TheSHAD0W View Post
                          So... Who was it?
                          Dunno. Didn't get an answer before I left. Maybe tomorrow.
                          Knowledge is power. Power corrupts. Study hard. Be evil.

                          "I never said I wasn't a horrible person."--Me, almost daily

                          Comment


                          • #14
                            I feel your pain, Irv.

                            We get that all the time with morons pulling up in tiny little compact vehicles, expecting the guys to load up all their stuff.

                            We also get morons who quickly open the flap and say to the customer, "See? It's fine," only to have the customer return later with an item damaged where it wouldn't show on just a quick peek into a box. (In fact, just this weekend, it happened.)
                            By that point, we can't prove they didn't do it themselves, because the idiots on the receiving door didn't take the damn thing out of the carton and actually inspect it.
                            Too tired of living and too tired to end it. What a conundrum.

                            Comment


                            • #15
                              Spoke to LP lady today, who would only tell me "the situation has been taken care of" without naming names.

                              Reading between the lines, that means they've brought the hammer down on somebody, or are preparing to.
                              Knowledge is power. Power corrupts. Study hard. Be evil.

                              "I never said I wasn't a horrible person."--Me, almost daily

                              Comment

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