So,
This happened a few months back to one of my CSRs and myself.
We had computer problems for a couple weeks because of a conversion, so everyone's balances weren't showing up correctly. The money was in the accounts, just wasn't showing.
The phone rings, my CSR "P" answers the phone.
Me:
P: Other CSR
SC: I think it's obvious.
P: Thank you for calling the bank, how can I help you?
SC: Where's my fucking money?
P: Our IT department is manually posting everything as we speak. Your money is there, just give it about an hour to refresh and show up.
SC: No, you're full of shit, let me speak to your manager!
Me: This is AtDIelement, how can I help you?
SC: Where the fuck is my money?
Me: Sir, I understand your frustration, but please do not curse at me or I will be forced to end this call.
SC: Fuck you, if my money isn't in my account by noon, I'm coming down with a gun and cleaning out all the teller drawers. *click*
I tried to get his info so I could report him to the police but he hung up on me before I could ask.
We couldn't *69 either because the phones were ringing off the hook so by the time I hung up the phone, it rang right away.
Luckily, everything posted like we told him and he never came in. But either way, talk about overreacting.
This happened a few months back to one of my CSRs and myself.
We had computer problems for a couple weeks because of a conversion, so everyone's balances weren't showing up correctly. The money was in the accounts, just wasn't showing.
The phone rings, my CSR "P" answers the phone.
Me:

P: Other CSR
SC: I think it's obvious.
P: Thank you for calling the bank, how can I help you?
SC: Where's my fucking money?
P: Our IT department is manually posting everything as we speak. Your money is there, just give it about an hour to refresh and show up.
SC: No, you're full of shit, let me speak to your manager!
Me: This is AtDIelement, how can I help you?
SC: Where the fuck is my money?
Me: Sir, I understand your frustration, but please do not curse at me or I will be forced to end this call.
SC: Fuck you, if my money isn't in my account by noon, I'm coming down with a gun and cleaning out all the teller drawers. *click*
I tried to get his info so I could report him to the police but he hung up on me before I could ask.
We couldn't *69 either because the phones were ringing off the hook so by the time I hung up the phone, it rang right away.
Luckily, everything posted like we told him and he never came in. But either way, talk about overreacting.
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