*headdesk*

[evilfarmer]

I know this has been asked before on this forum but I really gotta reask it.



Why is it when you have something for security purposes..say the password to your account on the phone or the pin code for your id do people not remember and then demand you help anyways....what did you hire a security company or create the pin/word for???

My scenario that I get to hear at least once a night...Me: FSC: Forgetful Sucky Cusotmer

Me: My name is EvilFarmer can I have your name please
FSC: Its FSC
Me: Thank you sir can I have your codeword please?
FSC: What?
Me: Your password the 3-5 letter code you made with the tech..
FSC: Oh I dont remember that but could you cancle the pd... update my codeword to a new word that I can forget ect....
Me: No sir I need you to either fax...
FSC: *Much whailing and nashing of teeth* rinse and repeat 14 times before esclating or hanging up...

Its even more fun when they call back and night shift is so small that they get eveyone on the floor and each person stands up after talking/arguing/getting yelled at by FSC and say hey evil farmer you remember fsc yah just got him hes still ticked..still doesnt know password..and still wont let you finish offering the instructions to change the password that we can get done in 5 min at the longest..

[Hobbs]

Are you perchance the Redneck cousin of Evilhomer? j/k :P

I'm glad I never had to go through that stuff with my customers...though having them remember their debit pin numbers [shudder].

[Heksubah]

I get this all the time too. I'm no longer on outbound dispatch but now I work inbound and technical support.

See, what they don't seem to understand is WHY we need this password. With the password we can...
-Cancel the authorities
-Help you default the master programming code on your alarm system (sometimes, depends on the system)
-Show you how to completely power down the alarm
-Change ALL of your information (except things set in the contract, and even that we can work to change such as name or address for if you are moving or selling the house and alarm)

Would you really want a random burglar to come in, claim they forgot the password, get us to reset to what they want, help them change your keypad code, help them power down the alarm, let them change your contacts so they can't be notified, all while cancelling the PD for this stranger so that they can rob you blind? Really? Would you? Okaaaay.

[casey13]

To be fair, on my phone they made it so it has to be numerical and it has to be a certain length of passwords so my usual pin doesn't count it.

[Wenchie]

In my system, the PIN (Not PIN Number you ignorant fucktwad callers) is normally the last four of the agent's SSN by default. No one sees it but us & them. And some of them are so paranoid that they change it... and then get locked out and call to get us to unlock them and we won't because they can't verify the PIN. Sorry, can't let anyone else somehow get access to your account. It's normally the last four of your SSN. What? Oh, you changed it but don't remember? Well, maybe try your DOB or Anniversary... oh it's not those either? Oops! I guess you'll just have to wait for the server to time you out...

[scruff]

I've got the fun of my Mum having set up my phone
(I'd not have a phone unless someone else bought me one, I hate having a phone line)
.. and phone companies fail to spot it is a gift.
So I get;
"Your password?"
and I have to reply:
"what password? My Mum set up me phone..."

having the fun of TMobile wanting threemonths credir card billls before willing to ID me, sure, I'm willing to give you 3 months freee market reseach for nothing...

IF they fail to mend me current handset, I go back to smoke signals.

[BlaqueKatt]

though having them remember their debit pin numbers [shudder].

mine was programmed into my cell phone as the last 4 digits of the phone # for a random name that I didn't know anyone by-my sister had hers written as part of a "math problem" that looked like she was adjusting her checkbook balance on the outside of the check register-along with some other random math problem scribbles...

as in

443.78
-12.34(pin-no not the real one )
______

431.35

[JustaCashier]

mine was programmed into my cell phone as the last 4 digits of the phone # for a random name that I didn't know anyone by-my sister had hers written as part of a "math problem" that looked like she was adjusting her checkbook balance on the outside of the check register-along with some other random math problem scribbles...

as in

443.78
-12.34(pin-no not the real one )
______

431.35

Similarly, (though not a PIN), the manager of the first parking garage I worked at, back in the early/mid '80's, had the phone numbers of our local office, our company's other nearby locations, employees, the bank, some companies we dealt with on a regular basis, etc, written out on a green ledger card. One of the phone numbers, was that of a non-existant business, the mangager made up.

What the number was in reality was the combo to the safe, in reverse, should we accidentlally lock the safe while he wasn't there, or we had to come in and cover for him if he was sick.

Only thing was, we had to remember was how many turns of the dial, and in which direction.


Mike

[Rapscallion]

Sounds like one of the numbers in my phone's address book. It has my credit card pin in there - looks like a normal number, but I can remember enough of the pin to know which four numbers of the sequence it is. I have perhaps forty other contacts in there, so I'm not doing too bad for someone trying to find it who knows that it's in there somewhere.

Rapscallion

[BlaqueKatt]

Sounds like one of the numbers in my phone's address book. It has my credit card pin in there -so I'm not doing too bad for someone trying to find it who knows that it's in there somewhere.

plus they'd have to get both phone and wallet-and after 3 tries most cards lock out-so it's a pretty good system.....