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Today just seemed to bring out all the crazies and weirdos. I don't understand people sometimes. Here's some thoughts from today...
1. For the first half-hour I am the only technician working. I have no control over this. I don't write the schedule. There is no need to tell me how ridiculous it is that we have such a long line and no help. Do you think I like it?
2. I'm sorry you are going to be late for work because the line is moving so slow. I'm sorry the jerk in front of you has decided to argue with me over the prices of 8 different prescriptions. I will be with you as soon as I can. And no, you cannot jump the line because you are in a hurry. Lack of planning on your part does not constitute an emergency on my part.
3. No, I will not call your doctor at home to ask him to activate a prior authorization on your prescription. He will be in his office Monday morning and I will call him then. You knew this had to be done, so there is no reason for you to wait until the weekend when his office is closed. You will just have to wait.
4. I'm sorry, but we do not have the medicine in stock to refill your prescription today. We will order it and have it tomorrow afternoon. It doesn't matter if you are totally out, I can't magically make it appear. Next time don't wait until you've taken your last pill.
5. Out of refills? No problem, we'll fax your doctor a renewal request. But you're not going to be able to wait in the store. He isn't going to authorize it in the next 15 minutes. It will probably take 2-3 days. I know this is going to come as a shock, but your doctor has other patients to care for as well.
6. When I tell you it will be about 20 minutes for your prescription, don't get snotty and say "There's nobody else here right now! It shouldn't take that long!" This store is in a really nice strip mall with lots of stores, so why would everyone waiting sit on the benches and twiddle their thumbs? And please don't say "Geez, how long does it take to dump some pills into a bottle??" That statement makes me want to throw you out on your arse.
7. Finally, if you are one of the ones that do nothing but complain and cause trouble everytime you come in...please don't get my hopes up by threatening to switch to another pharmacy unless you are really going to do it. And don't complain about how you always wait so long because nobody helps you. All you do is complain about everything and give us a hard time. Is it really a shock to you that we avoid you and only give you the least amount of contact we need to? Nobody likes dealing with a jerk.
1. For the first half-hour I am the only technician working. I have no control over this. I don't write the schedule. There is no need to tell me how ridiculous it is that we have such a long line and no help. Do you think I like it?
2. I'm sorry you are going to be late for work because the line is moving so slow. I'm sorry the jerk in front of you has decided to argue with me over the prices of 8 different prescriptions. I will be with you as soon as I can. And no, you cannot jump the line because you are in a hurry. Lack of planning on your part does not constitute an emergency on my part.
3. No, I will not call your doctor at home to ask him to activate a prior authorization on your prescription. He will be in his office Monday morning and I will call him then. You knew this had to be done, so there is no reason for you to wait until the weekend when his office is closed. You will just have to wait.
4. I'm sorry, but we do not have the medicine in stock to refill your prescription today. We will order it and have it tomorrow afternoon. It doesn't matter if you are totally out, I can't magically make it appear. Next time don't wait until you've taken your last pill.
5. Out of refills? No problem, we'll fax your doctor a renewal request. But you're not going to be able to wait in the store. He isn't going to authorize it in the next 15 minutes. It will probably take 2-3 days. I know this is going to come as a shock, but your doctor has other patients to care for as well.
6. When I tell you it will be about 20 minutes for your prescription, don't get snotty and say "There's nobody else here right now! It shouldn't take that long!" This store is in a really nice strip mall with lots of stores, so why would everyone waiting sit on the benches and twiddle their thumbs? And please don't say "Geez, how long does it take to dump some pills into a bottle??" That statement makes me want to throw you out on your arse.
7. Finally, if you are one of the ones that do nothing but complain and cause trouble everytime you come in...please don't get my hopes up by threatening to switch to another pharmacy unless you are really going to do it. And don't complain about how you always wait so long because nobody helps you. All you do is complain about everything and give us a hard time. Is it really a shock to you that we avoid you and only give you the least amount of contact we need to? Nobody likes dealing with a jerk.
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