Tricking You Into Saying Something

[TelephoneAngel]

The customer is insistent on something you don't want to answer (usually something illegal, racist, etc) They want you to express an opinion on it but you don't want to.

Conversation goes like this.

Customer - If I was black/white/pink with blue spots/had only one leg you wouldn't treat me like this.
me - we treat all customers the same and apply the same rules to everone whatever their ethnic background, disability etc
customer - yes, but you must personally not like dealing with people who are black/white/pink with green spots, etc
me - i treat everyone the same
customer - i'm just asking for our opinion not the corporate response.

carries on like this with me repeating i treat everyone the same.They think if they wear you down with it you might say ok

"corporate stance is this but really i hate those no good people who are bright green with pink stripes"

[underemployeed]

"corporate stance is this but really i hate those no good people who are bright green with pink stripes"

customer: I knew it And that is why Im calling the ACLU you!
customer: By the way that is the American Civil Liberties Union, they take the legal battles of those who YOU discriminate against seriously


Me thinks that I shouldn't admit to people I discriminate at work, but sorry your driving a giant ass hummer or f350 I'm not turning the pump on unless I can see your plate and even then if it night your coming in because 40gallons * $3 per gallon = A lot of explaining to do. compared to a civic that is 10gallons, while one of those driving off still sucks they tend to do it significantly less often.

Also, in your situation I would have trouble trying not to be the drill instructor from Full Metal jacket. specifically saying "I don't discriminate against <list of racial slurs> because you are all equally worthless."

[Sheldonrs]

...customer - i'm just asking for our opinion not the corporate response.

...

Well in MY opinion, YOU are an ASSHOLE. And it has nothing to do with your color, gender or orientation.

[TelephoneAngel]

Variation on the theme (I've been caught out by this one)

Customer - I'm going to want to talk to a manager about this problem
me - ok I will let a manager know you want to talk to them
customer - what do you think the manager will say? I mean you don't think this is right or you wouldn't be getting a manager, so he is going to think it isnt right, you think?

Nowadays, I say i couldn't comment on what a manager would say, nor am i saying that the situation is wrong when i get a manager, i am merely saying that at my level, I am unable to handle the customers problem.

In the past however i might have attempted to answer that "if it isn't right, I'm sure the manager will be able to help you", which of course an sc will always turn round on you

"telephone angel said it definately wasnt right and you would think the same thing so what are you going to do about it?"

I'm wise to that now, and I won't play any more.

[Gravekeeper]

Ugh, I despise this fervently and few things will erode my willingness to assist a caller faster then that. Especially if they're trying to pull the situation reversal: "Well if YOU were x, wouldn't you do y?" like somehow forcing you into a hollow verbal "Gotcha!" is going to change anything.

[lordlundar]

Ugh, I despise this fervently and few things will erode my willingness to assist a caller faster then that. Especially if they're trying to pull the situation reversal: "Well if YOU were x, wouldn't you do y?" like somehow forcing you into a hollow verbal "Gotcha!" is going to change anything.

yeah, those are fun. I always respond by saying "no, I'd be polite, reasonable, understanding and work out a proper compromise if possible as opposed to stomping my feet saying I'm being reasonable while doing so."

Pisses them off, because I never did say that THEY were the ones doing that.

[Crime Scene Scarf]

yeah, those are fun. I always respond by saying "no, I'd be polite, reasonable, understanding and work out a proper compromise if possible as opposed to stomping my feet saying I'm being reasonable while doing so."

Pisses them off, because I never did say that THEY were the ones doing that.

Or "No, I'd understand that policy is policy, and though it might inconvenience me, it's not right to take out my issues on the people who have to follow said policy in order to have a job."

[Zoom]

or orientation.

Oh no! They don't like the word "orientation". You have to say "Asianation" now.

[RetailWorkhorse]

Also, in your situation I would have trouble trying not to be the drill instructor from Full Metal jacket. specifically saying "I don't discriminate against <list of racial slurs> because you are all equally worthless."

*Drops to knees and worships the ground UnderEmp walks on*

Oh no! They don't like the word "orientation". You have to say "Asianation" now.

Okay, tea on monitor now. Anyone have a paper towel?

[MrPibbsRevenge]

customer - what do you think the manager will say? I mean you don't think this is right or you wouldn't be getting a manager, so he is going to think it isnt right, you think?

The Manager said to leave me alone and that they can't give you their license officer.

[dalesys]

Oh no! They don't like the word "orientation". You have to say "Asianation" now.

Let me have my "Lubricano" homies talk to you...