Some You Can't help

[TelephoneAngel]

Not exactly sucky, but makes me head desk.

Some reall nice customers I could help if the situation is a tiny bit different.

All calls are recorded so I try to lead her into it.

She has reported loss of service half an hour later than the daily cutoff, if it was half an hour earlier i could pay her a few pounds, if not, i can't pay her anything.

customer - it was at 12:30
me - are you sure it wasn't at 12:00, I mean maybe your clock was wrong
customer - no it was at 12:30
me - not exactly, surely, i mean, mabe it was a few minutes before that
customer - it was 12:30 exactly

*headdesk*

I mean, wouldn't you wonder why the telehone agent is tring to lead you into this? I was using as much of a *come on work with me here* tone of voice as I could get away with without out and out telling her i could pay at a few minutes past but not 12:30 which would obviously have been fraud and i would have been investigated.

I would not be investigated for what i was doing which was *just*making sure i had the RIGHT time on the documents.

[underemployeed]

It nice when people try to help you out and know what they are doing, like some restaurants go no you want this because it exactly what you told me but .20 cheaper.
then there are some people fail at math and maybe that is why she was cautious
Ex.

Chicken nuggets at fast food place $1 for 5pc.
me: I want Four 5pc nuggets.
Mathfail: We actually have an 18pc for 4.50
me: nope really just want four 5pc, you can throw them in the bigger box if you want.
mathfail: Well its a better deal!
me: serious? How do you figure that?
mathfail: It only costs .50 more than your current order
me: can you multiply 4*5?
mathfail: excuse me?
me: 4*5 = 20, I get Twenty for $4 your asking me to spend .50 and you get to keep two. So yes I guess it is a better deal for you but not me.
mathfail: seriously? (GETS CALCULATOR)

[JustaCashier]

Heh, I could actually see myself being a little air-headed in that situation.

When I'm on the phone as a customer on that type of call, I have to really try hard to concentrate on what the Rep is saying, as I'm easily distracted. Plus, I sometimes have trouble hearing over the phone, especially if the other person is talking a bit fast, and I'm trying to process what's being said.

Add to that, that I'm a bit OC when it comes to being precise about time.....yep, I could easily have been her. (With different parts )

The Rep would probably have to draw out the "are you sure it wasn't at 12:00?" in a very exaggerated manner, twice, before I'd catch on.


Mike

[Megg]

When I worked at the Bell, I would do that for customers - if they had an order that would make a combo meal, I would change it to that and save them a quarter or whatever. It never, ever failed, at least once a week, some SC would get all huffy with me about "that's not what I ordered" when it came up on the screen. At least once the woman was so dense she made me ring it all up again separately. Weirdo.

I am a little hard headed myself, and it might have taken me a couple of seconds to figure out what you were trying to do, but I hope I would, eventually. I would at least figure out you were trying to get me to say something, and just start agreeing with you. "Sure, whatever you say, it may well have been closer to noon, I really think you may be right!"

[Tiberious]

It nice when people try to help you out and know what they are doing, like some restaurants go no you want this because it exactly what you told me but .20 cheaper.
then there are some people fail at math and maybe that is why she was cautious
Ex.

Chicken nuggets at fast food place $1 for 5pc.
me: I want Four 5pc nuggets.
Mathfail: We actually have an 18pc for 4.50
me: nope really just want four 5pc, you can throw them in the bigger box if you want.
mathfail: Well its a better deal!
me: serious? How do you figure that?
mathfail: It only costs .50 more than your current order
me: can you multiply 4*5?
mathfail: excuse me?
me: 4*5 = 20, I get Twenty for $4 your asking me to spend .50 and you get to keep two. So yes I guess it is a better deal for you but not me.
mathfail: seriously? (GETS CALCULATOR)

I know. I find it seriously boggling. A known example at Burger King is their version of the chicken nuggets:

A 4-piece is $1.
An 8-piece order is $2.20.
I'm surprised, especially since this is only, say, 1st-grade math that someone with pull hasn't noticed this and figured out just why people with the sense god gave a goose would order multiples of the 4-piece instead of paying the extra 20¢ per 2 orders.

Of course, that works in reverse, too. I've always wondered just why you'd pay $1.50 for a 20-oz bottle of pop, but yet you could go over, pick up a 2-liter bottle of the exact same brand, and only pay 99¢. I understand purchasing more should be cheaper in the long run, but really? over 3x the product for -less- than one of the smaller? What gives?

[Krivak]

Of course, that works in reverse, too. I've always wondered just why you'd pay $1.50 for a 20-oz bottle of pop, but yet you could go over, pick up a 2-liter bottle of the exact same brand, and only pay 99¢. I understand purchasing more should be cheaper in the long run, but really? over 3x the product for -less- than one of the smaller? What gives?

The word here (least for a lot of americans) is convenience. Unfortunately, i would fall into this category. If i am only going to this food place, and have either went to the store already, or dont plan to, then i might/would grab a more expensive 20oz coke at the food place i am at, if only to save myself an extra trip. (this can apply to both cars and walking, cars cause you can be lazy, walking because it would be awkward to try and eat, hold the bag, and take a drink)

[Tama]

It's like it is in Runescape.

On the way to the place where you turn cow hide into tanned leather, there's a cow pen.

Numerous times I made a killing going to the leather-tanning place and sold a mound of cow hides for 100 gold each. Why? Because people are willing to pay to be lazy. They don't want to waste the time going back and forth.

[ShadowTiger]

I once paid $19.99 for a Morrowind Game of the Year edition at a GameStop, which contained Morrowind and both expansion packs. One solitary expansion pack was sitting on the shelf next to it for $29.99, and required the full game (Next to it for $29.99) to play. Wow. ... ... actually I don't even know if this is related to this thread. Still.

[jedimaster91]

Of course, that works in reverse, too. I've always wondered just why you'd pay $1.50 for a 20-oz bottle of pop, but yet you could go over, pick up a 2-liter bottle of the exact same brand, and only pay 99¢. I understand purchasing more should be cheaper in the long run, but really? over 3x the product for -less- than one of the smaller? What gives?

A 2-liter is really hard to drink on the go. And I normally don't want THAT much soda at once. Sometimes I don't even finish a 12oz can. Yes, I know I'm paying much more for the smaller bottle, but the ebil coorperations have figured out we'll pay more for convinience. And like good little sheeple, most of us don't even bat and eye at it.

I also hate wasting. On one of our trips to the Wally World, I needed to pick up some buttermilk for pancakes (Banana Buttermilk pancakes. Yum!). The larger container was cheaper per oz than the smaller, but I don't make these pancakes often, so I knew most of the bigger container would go bad. I'd much rather pay more per oz and use what I bought rather than wasting half the container.

[technical.angel]

I once paid $19.99 for a Morrowind Game of the Year edition at a GameStop, which contained Morrowind and both expansion packs. One solitary expansion pack was sitting on the shelf next to it for $29.99, and required the full game (Next to it for $29.99) to play. Wow. ... ... actually I don't even know if this is related to this thread. Still.

I did the same thing for World of Warcraft. It came with the vanilla game and the first expansion AND a gamer's guide for around abouts the price of the original game.

I was a happy camper.

[Geek King]

I know this may be heresy, but maybe the lady in the OP was just honest?

[TelephoneAngel]

I know this may be heresy, but maybe the lady in the OP was just honest?

i know she was, but she was also very polite and i just wanted to help her a little.It just seemed unfair that for the want of just a few minutes on a document she would lose out.

[Pagan]

I get that at the pharmacy. They will have a script for a 90-day supply. The insurance will only cover a 30-day supply at a time and their co-pay is, say, $5. BUT, if they don't use their insurance, they can get the 90-day for $10. For some reason though, some just cannot see that they'd be saving themselves not only $5, but two trips.

I also hate wasting. On one of our trips to the Wally World, I needed to pick up some buttermilk for pancakes (Banana Buttermilk pancakes. Yum!). The larger container was cheaper per oz than the smaller, but I don't make these pancakes often, so I knew most of the bigger container would go bad. I'd much rather pay more per oz and use what I bought rather than wasting half the container.

This is why I keep a cannister of SACO cultured buttermilk powder in the refrigerator.

[Kaylyn]

I had a cop do the whole "are you sure about..." thing to me. I was on my way back to work from spending a weekend at home and got pulled over for doing about 15 miles over the limit. The cop was really nice and asked where I was going, saw my CDL, and said, "Were you wearing your seatbelt?" I said yes, he said, "Are you sure?" I caught on and said, "Oh, sorry, I guess I wasn't." He said, "You really should wear your seatbelt, you know," and wrote me a ticket for not wearing a seatbelt ($25, non-moving, won't need to be reported to my company) vs. speeding (probably about $150, moving violation, black mark on license).

[Mr.Customer]

Of course, that works in reverse, too. I've always wondered just why you'd pay $1.50 for a 20-oz bottle of pop, but yet you could go over, pick up a 2-liter bottle of the exact same brand, and only pay 99¢. I understand purchasing more should be cheaper in the long run, but really? over 3x the product for -less- than one of the smaller? What gives?

Well the smaller bottle is easier to carry. It might be cheaper to buy a 2 litre bottle, but it is hard to drink it while walking down the street. It's really like asking why someone would eat at a restraunt when they could cook the same meal for much less at home. The small bottle and the 2 litre are actually two different products (single serve, drink now and bulk, take home and drink) Which is why alot of people buy both a single serve and a cheaper 2-litre at the same time, funny though