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(LONG) I'd never be able to post weekly like GK. We get good customers, probably because we are a little unorthodox and always happy. A good team.
We've had some massive team changes lately, losing some of our most experienced staff, so we can't always have a supervisor present.
And then the rain came. We didn't see sun for over a week (very odd where I live)
Out came the SC's. Note, I am a super, and thus, wasn't present at these, but was the first it got reported to when I came in later.
For this one, some background. I'm with a up and coming coffee franchise in Aus. We're good. An older Aussie franchise, CC, I've also worked at, they lost it a bit when they expanded too fast.
The poor buggers were slammed this particular day, and it wasn't an A-grade team. So they were struggling along, two of the three doing milk. This is some of the convo I heard after the fact
SC (already snotty): That man ordered after me and got his drink first!
S (most experienced) : Sorry miss yours is just here
SC: Why did he get his first?
S: His was full cream, like the one before yours. We were just waiting for the skinny milk to finish
SC: That is unacceptable! I'm a VIP at CC and they would never treat me like this!
S: Sorry mam, but like I said, we just had to wait a moment for your skim milk
SC leaves the coffee pick up area and cuts in line at the til
SC: Those damn kids!
K (slightly older, def not by much) Excuse me!?
SC: they gave that man his coffee before me!
K: Sorry, but we're very busy and. . .
SC (interrupts): I know, this place is a mess! CC would never look like this!
K: Sorry ma'am.
SC: I want a manager!
K: As you can see there isn't one here.
SC: Then I want his phone number!
K: I can't give it to you. I'll take your details and pass on a message.
SC finally left after annoying K a little longer. K didn't pass the message on to the manager until I asked about it.
Poor S copped the next one too. It's shorter - and on the phone, which we're lucky to pick up since its normally only staff calling.
SC: I was there this morning and bought a coffee and it was absolutely horrible!
S: Sorry sir?
SC: I want to talk to a manager
S: There isn't one here, sorry
SC: Then a supervisor, see my coffee, it was just (rambles on)
S: I'm the closest you got.
SC: Fine, I want a mananger, I'm in ALL THE TIME and this coffee was just HORRIBLE
S: He's not in until Tuesday. No, you can't have his number
S hang up. Boss said he didn't want the prick in his store then, your coffee will suck if you wait til ya get home. And my reply - if you get to kick him out, I got dibs on the CC lady.
My complaint was about a regular. He sits in our coffee shop for hours a day. Recently, he's decided to bring a book, then proceed to peer over the top of said book at all the young girls. Our old #2 kept him in line, but she left. He knows it, and was so goddam obvious! A not so regular girl came up to me
G: See the creepy guy in the blue?
Me: Oh, S! Yeh he's in here a lot
G: Oh well, he creeped two girls out so much they left!
Me: Oh, crap.
G: And I'm following them.
Me: I'm so sorry, he's a regular so it'll be hard to tell him off, I'll see what I can do.
I felt horrible, but I wasn't about to kick him out. Boss approved and said although he can talk to him, he'll need complaints to the center security to kick him out, otherwise it leaves us open for lawsuits and whatnot. Not a fun situation, though if I see S do it again, I will tell him off.
Oh, and the mouse. New #2, D, a "delightfully" loud in your face CW (off duty) and SH
#2 and SH were getting slammed, when a customer told them a mouse had run from the outside into the store. #2 trapped it under a cup, but had no time to move it. enter D, who decided she'd guard the cup, all the while talking in a voice the whole shop could here about the mouse, and generally kicking up a fuss. And no, she would NOT touch it. This continues for quite some time until #2 can spare herself just enough to ring her hubby to remove mouse. Seriously? 15min to fix the issue, and every customer knowing about it, including the owners parents! Unacceptable to say the least. #2 was told she needs to deal better, D was told off for being so loud, and irritating, while not in uniform. Ugh.
And a shorty to finish off. A night I was working. A guy came up to the til, and owed 10.05. He pulled out 10, got asked by K for the .05 and gave her an extra 2. As an afterthought he put his hand into our tip jar and took .05 out and gave it to her. Sometimes, we'd ignore this, but he was an ass. So K counted out the 1.95 and pointedly put the .05 back in the tip jar. Ooo, didn't he get huffy. Didn't say anything, knew he couldn't, but kicked up a stink at my end picking up his drink about how his $6 dollar (5.2) drink wasn't even stirred! (It was an ice chocolate, and it totally was but it isn't blended)
This doesn't even begin to cover the last few weeks with the new staff and whatnot, but I don't hold a grudge long enough to put it up here. And I started uni, while half doing #2's job. Ugh. Silliest week in my 16month employment, and I didn't even include the little asses!
We've had some massive team changes lately, losing some of our most experienced staff, so we can't always have a supervisor present.
And then the rain came. We didn't see sun for over a week (very odd where I live)
Out came the SC's. Note, I am a super, and thus, wasn't present at these, but was the first it got reported to when I came in later.
For this one, some background. I'm with a up and coming coffee franchise in Aus. We're good. An older Aussie franchise, CC, I've also worked at, they lost it a bit when they expanded too fast.
The poor buggers were slammed this particular day, and it wasn't an A-grade team. So they were struggling along, two of the three doing milk. This is some of the convo I heard after the fact
SC (already snotty): That man ordered after me and got his drink first!
S (most experienced) : Sorry miss yours is just here
SC: Why did he get his first?
S: His was full cream, like the one before yours. We were just waiting for the skinny milk to finish
SC: That is unacceptable! I'm a VIP at CC and they would never treat me like this!
S: Sorry mam, but like I said, we just had to wait a moment for your skim milk
SC leaves the coffee pick up area and cuts in line at the til
SC: Those damn kids!
K (slightly older, def not by much) Excuse me!?
SC: they gave that man his coffee before me!
K: Sorry, but we're very busy and. . .
SC (interrupts): I know, this place is a mess! CC would never look like this!
K: Sorry ma'am.
SC: I want a manager!
K: As you can see there isn't one here.
SC: Then I want his phone number!
K: I can't give it to you. I'll take your details and pass on a message.
SC finally left after annoying K a little longer. K didn't pass the message on to the manager until I asked about it.
Poor S copped the next one too. It's shorter - and on the phone, which we're lucky to pick up since its normally only staff calling.
SC: I was there this morning and bought a coffee and it was absolutely horrible!
S: Sorry sir?
SC: I want to talk to a manager
S: There isn't one here, sorry
SC: Then a supervisor, see my coffee, it was just (rambles on)
S: I'm the closest you got.
SC: Fine, I want a mananger, I'm in ALL THE TIME and this coffee was just HORRIBLE
S: He's not in until Tuesday. No, you can't have his number
S hang up. Boss said he didn't want the prick in his store then, your coffee will suck if you wait til ya get home. And my reply - if you get to kick him out, I got dibs on the CC lady.
My complaint was about a regular. He sits in our coffee shop for hours a day. Recently, he's decided to bring a book, then proceed to peer over the top of said book at all the young girls. Our old #2 kept him in line, but she left. He knows it, and was so goddam obvious! A not so regular girl came up to me
G: See the creepy guy in the blue?
Me: Oh, S! Yeh he's in here a lot
G: Oh well, he creeped two girls out so much they left!
Me: Oh, crap.
G: And I'm following them.
Me: I'm so sorry, he's a regular so it'll be hard to tell him off, I'll see what I can do.
I felt horrible, but I wasn't about to kick him out. Boss approved and said although he can talk to him, he'll need complaints to the center security to kick him out, otherwise it leaves us open for lawsuits and whatnot. Not a fun situation, though if I see S do it again, I will tell him off.
Oh, and the mouse. New #2, D, a "delightfully" loud in your face CW (off duty) and SH
#2 and SH were getting slammed, when a customer told them a mouse had run from the outside into the store. #2 trapped it under a cup, but had no time to move it. enter D, who decided she'd guard the cup, all the while talking in a voice the whole shop could here about the mouse, and generally kicking up a fuss. And no, she would NOT touch it. This continues for quite some time until #2 can spare herself just enough to ring her hubby to remove mouse. Seriously? 15min to fix the issue, and every customer knowing about it, including the owners parents! Unacceptable to say the least. #2 was told she needs to deal better, D was told off for being so loud, and irritating, while not in uniform. Ugh.
And a shorty to finish off. A night I was working. A guy came up to the til, and owed 10.05. He pulled out 10, got asked by K for the .05 and gave her an extra 2. As an afterthought he put his hand into our tip jar and took .05 out and gave it to her. Sometimes, we'd ignore this, but he was an ass. So K counted out the 1.95 and pointedly put the .05 back in the tip jar. Ooo, didn't he get huffy. Didn't say anything, knew he couldn't, but kicked up a stink at my end picking up his drink about how his $6 dollar (5.2) drink wasn't even stirred! (It was an ice chocolate, and it totally was but it isn't blended)
This doesn't even begin to cover the last few weeks with the new staff and whatnot, but I don't hold a grudge long enough to put it up here. And I started uni, while half doing #2's job. Ugh. Silliest week in my 16month employment, and I didn't even include the little asses!
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