I am a third party cell phone salesperson. I can sell you a phone, make a contract, and activate your phone. That is it. If you have any issues with your phone that does not fall between the 30 day trial period you have to go to the cell phone company, NOT my company.
I had a woman come in that needed to get her phone fixed and she could NOT understand why I can't fix it, but that's normal for my company. This woman managed to go above and beyond.
SC- moron with a broken phone
P- manager
Me- your overworked cell phone salesperson
SC- Do you sell Company D phones?
Me- No, we just sell Company A, B, and C phones.
SC- Oh, well I need my Company D phone fixed. I locked myself out of it.
Me- *maybe this is a quick fix...* How did you lock yourself out?
SC- It's asking for a password.
Me- Sorry, I don't have the equipment to be able to reset passwords.
SC- BUT I NEED MY PHONE!!!! IT'S FOR BUSINESS!
ME- Sorry, ma'am. But we don't even carry Company D phones and I don't have anything to fix it with. You can always go to the Company D store in town...
SC- I CAN'T GO THERE FOR TWO DAYS!!!!!! FIX MY PHONE NOW!!!!!!
Me- I'm sorry. There's nothing I can do.
SC- I WANT YOUR MANAGER NOW!!!!!!!!!
So one thing that is different about my company is that none of the managers know anything about cell phones. Only me and three other people can do anything with them.
P- How can I help you?
SC- SHE WON'T FIX MY PHONE! THIS IS BAD CUSTOMER SERVICE!!!!
P- Can you fix her phone?
Me- No, I don't have anything to fix it with, plus it's a Company D phone.
P- Oh... She can't fix your phone. Sorry.
SC- *throws huge screaming fit and finally leaves.*
I had a woman come in that needed to get her phone fixed and she could NOT understand why I can't fix it, but that's normal for my company. This woman managed to go above and beyond.
SC- moron with a broken phone
P- manager
Me- your overworked cell phone salesperson
SC- Do you sell Company D phones?
Me- No, we just sell Company A, B, and C phones.
SC- Oh, well I need my Company D phone fixed. I locked myself out of it.
Me- *maybe this is a quick fix...* How did you lock yourself out?
SC- It's asking for a password.
Me- Sorry, I don't have the equipment to be able to reset passwords.
SC- BUT I NEED MY PHONE!!!! IT'S FOR BUSINESS!
ME- Sorry, ma'am. But we don't even carry Company D phones and I don't have anything to fix it with. You can always go to the Company D store in town...
SC- I CAN'T GO THERE FOR TWO DAYS!!!!!! FIX MY PHONE NOW!!!!!!
Me- I'm sorry. There's nothing I can do.
SC- I WANT YOUR MANAGER NOW!!!!!!!!!
So one thing that is different about my company is that none of the managers know anything about cell phones. Only me and three other people can do anything with them.
P- How can I help you?
SC- SHE WON'T FIX MY PHONE! THIS IS BAD CUSTOMER SERVICE!!!!
P- Can you fix her phone?
Me- No, I don't have anything to fix it with, plus it's a Company D phone.
P- Oh... She can't fix your phone. Sorry.
SC- *throws huge screaming fit and finally leaves.*
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