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Our hotel only offers two different kinds of rates. Rack, the most expensive, and discounted which includes AARP, corporate, military… whatever. Sometimes people, businesses usually, can get a Contract rate, but this requires a manager and... well.. a contract… This does turn away some business but honestly, our rooms are pretty awesome and most of our customers are weekday business travelers who aren’t paying for their rooms anyway.
Then there are the weekend people, like the redneck I had tonight. Every once in awhile we get someone who feels their combination of wit and charisma is enough to break my icy demeanor and give them the “real” discount” While there are some times when I want to give a lower rate, I really can’t. Our owners are real bottom line types who want to squeeze every penny out of this place they can. A rate lower then 90 bucks would give them a hemorrhage. It’s nothing personal, I just don’t want to lose my job over it. That makes the following conversation inevitable.
Me:
ROV: Redneck on Vacation
ROV: (walks in and tosses about $75 on the counter) I’d like a king size room.
Me: Sure, we have plenty of those, the rate is going to be $104 plus tax.
ROV: I don’t want to pay that much for a hotel room.
Me: Ok, well, let me give you the discounted rate of $93.30 plus tax.
ROV: Nah, I just want to pay with the money I’ve got here (Smile)
Me: Sorry man, those are the only two rates we offer.
ROV: I got a landscapin’ bidness, ain’t that good enough for a corporate rate?
Me: Sure it is, but it’s the same as the discounted rate, $93.30.
ROV: I know you can enter smaller rates in that computer thar…
Me: It isn’t that simple…
ROV: Ain’t my money good enough?
Me: Sure it is, but these are the only two rates we have, you can take it or leave it (I probably shouldn’t have said this last part, but there was a hockey game on and I wanted this asshole out of here).
ROV: (getting mad)What would you say if I took my bidness elsewheres?
Me: I’d say the best way to get there would be to make a right out of our parking lot, the Best Western will be down the street on your left.
ROV: (pissed and leaving) Why you disrespectin my bidness?
Me:
What sucks is i'm sure the Best Western fell for his trick.
Then there are the weekend people, like the redneck I had tonight. Every once in awhile we get someone who feels their combination of wit and charisma is enough to break my icy demeanor and give them the “real” discount” While there are some times when I want to give a lower rate, I really can’t. Our owners are real bottom line types who want to squeeze every penny out of this place they can. A rate lower then 90 bucks would give them a hemorrhage. It’s nothing personal, I just don’t want to lose my job over it. That makes the following conversation inevitable.
Me:
ROV: Redneck on Vacation
ROV: (walks in and tosses about $75 on the counter) I’d like a king size room.
Me: Sure, we have plenty of those, the rate is going to be $104 plus tax.
ROV: I don’t want to pay that much for a hotel room.
Me: Ok, well, let me give you the discounted rate of $93.30 plus tax.
ROV: Nah, I just want to pay with the money I’ve got here (Smile)
Me: Sorry man, those are the only two rates we offer.
ROV: I got a landscapin’ bidness, ain’t that good enough for a corporate rate?
Me: Sure it is, but it’s the same as the discounted rate, $93.30.
ROV: I know you can enter smaller rates in that computer thar…
Me: It isn’t that simple…
ROV: Ain’t my money good enough?
Me: Sure it is, but these are the only two rates we have, you can take it or leave it (I probably shouldn’t have said this last part, but there was a hockey game on and I wanted this asshole out of here).
ROV: (getting mad)What would you say if I took my bidness elsewheres?
Me: I’d say the best way to get there would be to make a right out of our parking lot, the Best Western will be down the street on your left.
ROV: (pissed and leaving) Why you disrespectin my bidness?
Me:
What sucks is i'm sure the Best Western fell for his trick.
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