Ok. I am still pissed about this. Happened yesterday. Little background: I sell clothing.
Anywho, my CW came to me while I was working stock and said there was a return at the counter. K. It happens. Whatever, here I go.
Guess what? It's earrings. We don't take earrings back. Mind it, it doesn't say that anywhere
But I always tell every customer I have because we have to damage them out when we get them back.
I explain to customer. She says same thing. She sees my nametag that says I'm an "assistant" manager, and says "no wonder you don't know anything, you're only an assistant" Grrr. She also stated that it was Colorado state law that I HAD to take everything back that was returned to me.
Yeah. I want that in writing, but I keep my cool(I've gotten soooo much better as I have gotten older
So I go talk to store mgr. she
says tell her you are the manager and you normally wouldn't do this, and that you'll do it just this once.
Me:
Yeah, for the 400th time.
I go back out there, she has this nasty smug look on her face, and I begin to process return (I'm trying not to cry,as I just want someone to back up the damn policy I am so tired of giving in and being walked on...yes I know, never gonna happen)
Here is how our little exchange goes:
Me:
It:
It: (continuous smugness) See? You were wrong. I told you
Me: May I see your Visa card ending XXXX
It: It is state law, so you better get used to it. (Throws card at me)
That's why I'm on this side of the counter. I am the customer, you are to respect me and my wishes, as I am right, you are here to serve me. No need to argue as you will always lose.
Me: Sign here. (yes I was a nasty bitch the way I said it. At that point it was all I had left and I needed an outlet)
Me: Thank you have a nice day. (said nicely, but defeated)
It: Maybe if you would have stayed in school you would have a real job, and not be struggling here, as you can't handle this.
*edited to add: wtf does this have to do with school? I have 3 degrees, using none of them, but I am normally happy at this job, where I don't stress out over details, and doing reports and going to meetings. Kinda like skipping class or something. I just do my job and go home. Plus I get to look at pretty colors all day, and hellooo? Discount!!!!!
I just needed to get this off my chest. Feel better, but I'm gonna go chug some Starbucks and I'll be ok.

Anywho, my CW came to me while I was working stock and said there was a return at the counter. K. It happens. Whatever, here I go.
Guess what? It's earrings. We don't take earrings back. Mind it, it doesn't say that anywhere

I explain to customer. She says same thing. She sees my nametag that says I'm an "assistant" manager, and says "no wonder you don't know anything, you're only an assistant" Grrr. She also stated that it was Colorado state law that I HAD to take everything back that was returned to me.


So I go talk to store mgr. she

Me:

I go back out there, she has this nasty smug look on her face, and I begin to process return (I'm trying not to cry,as I just want someone to back up the damn policy I am so tired of giving in and being walked on...yes I know, never gonna happen)
Here is how our little exchange goes:
Me:

It:
It: (continuous smugness) See? You were wrong. I told you
Me: May I see your Visa card ending XXXX
It: It is state law, so you better get used to it. (Throws card at me)
That's why I'm on this side of the counter. I am the customer, you are to respect me and my wishes, as I am right, you are here to serve me. No need to argue as you will always lose.
Me: Sign here. (yes I was a nasty bitch the way I said it. At that point it was all I had left and I needed an outlet)
Me: Thank you have a nice day. (said nicely, but defeated)
It: Maybe if you would have stayed in school you would have a real job, and not be struggling here, as you can't handle this.
*edited to add: wtf does this have to do with school? I have 3 degrees, using none of them, but I am normally happy at this job, where I don't stress out over details, and doing reports and going to meetings. Kinda like skipping class or something. I just do my job and go home. Plus I get to look at pretty colors all day, and hellooo? Discount!!!!!
I just needed to get this off my chest. Feel better, but I'm gonna go chug some Starbucks and I'll be ok.
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