Ugh. I had a pretty decent day and this guy was the only one who was a prick.
SC: What's your exchange rate for canadian?
Me: It's ___.
SC: Are you serious!? You guys are trying to rip me off!!!
Me:
....
SC: Do you know the other casino has a better rate!?
I wanted to tell him if that is better, go there!
Me: I'm sorry. We don't set the rates, the bank does.
SC: Well, I want to talk to the casino host that puts it up there!
Me: Sir, the hosts have nothing to do with the rate. The banks set it.
My CW walks to her window to help a customer.
SC: Is SHE the manager?
ME: No, but I will be more than happy to get you one...
I disappear into the back and tell my SV whats going on.
She came out and they argued a bit. I don't know how it turned out but he left.
He came back later and got into my other CW's window. This CW is someone you do not want to piss her off, she is scary when she's mad but is otherwise awesome.
He had a total of a hundred and fifty dollars in green chips.
CW: How would like the hundred?
SC: Cash.
Cw: Right. But do you want a large bill?
SC: No, all twenties!
CW: Okay.
Gets the money together.
SC: I said all twenties but I guess you can't cuz if you could add you'd realize it needs a ten!
CW: Sir, it's a courtsey that we ask. And I was also referring to your hundred. I am not a mind reader, you have to tell me how you want the money back.
She counts out the money and he starts bitching about the exchange rate again.
SC: I can get it cheaper at (insert casino here!)
CW: You know if it were me and I knew that, I'd certainly go to that other casino to get the better rate. Have a nice day.
And she walked away. That guy was a jerk. And the funny thing is, it was only like a two cent difference! I get that it sucks that the money exchange is lower but I don't know how the rates are set or why its that way. He just wanted something to bitch about.
SC: What's your exchange rate for canadian?
Me: It's ___.
SC: Are you serious!? You guys are trying to rip me off!!!
Me:

SC: Do you know the other casino has a better rate!?
I wanted to tell him if that is better, go there!
Me: I'm sorry. We don't set the rates, the bank does.
SC: Well, I want to talk to the casino host that puts it up there!
Me: Sir, the hosts have nothing to do with the rate. The banks set it.
My CW walks to her window to help a customer.
SC: Is SHE the manager?
ME: No, but I will be more than happy to get you one...
I disappear into the back and tell my SV whats going on.
She came out and they argued a bit. I don't know how it turned out but he left.
He came back later and got into my other CW's window. This CW is someone you do not want to piss her off, she is scary when she's mad but is otherwise awesome.
He had a total of a hundred and fifty dollars in green chips.
CW: How would like the hundred?
SC: Cash.
Cw: Right. But do you want a large bill?
SC: No, all twenties!
CW: Okay.
Gets the money together.
SC: I said all twenties but I guess you can't cuz if you could add you'd realize it needs a ten!
CW: Sir, it's a courtsey that we ask. And I was also referring to your hundred. I am not a mind reader, you have to tell me how you want the money back.
She counts out the money and he starts bitching about the exchange rate again.
SC: I can get it cheaper at (insert casino here!)
CW: You know if it were me and I knew that, I'd certainly go to that other casino to get the better rate. Have a nice day.

And she walked away. That guy was a jerk. And the funny thing is, it was only like a two cent difference! I get that it sucks that the money exchange is lower but I don't know how the rates are set or why its that way. He just wanted something to bitch about.
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