She Read The Sign But.....

[RavenStarr]

A lady came in the store and went to the service desk with a coinstar. As my coworker was cashing out her coinstar, this lady starts complaining. Why? She launches into a tirade about how nobody would cash her coinstar last night. She was very upset, blah, blah, blah. We told her there was a sign clearly stating that Coinstars can be cashed between 8am and 10pm. She had come in way after 10 pm.

Well, she said she didn't see any sign. I showed her where the sign was. She then tried to say she thought the sign was for something else. WTF! She said because the sign was on the blue part of the coinstar, and not the green part. For those not familiar with the coinstar here is a picture. This is the closest to the one at my store..

I told her the blue part was part of the coinstar. She said that it wasn't. At this point I just kept quiet, and let her rant and rave. I figured trying to reason with her would be like.

One good thing. At least she can't try and say she didn't see the sign, if she tries to cash her coinstar after 10pm again. Although she would probably try.

[DGoddessChardonnay]

That pic looks almost exactly like the Coinstar we have at my store . . .

Of course I've not had to deal with any SC's because of it, but there again there's a first for everything . .

What did that lady think the blue part was? A lottery ticket machine?

[CoffeeMonkey]

So this one time I stopped at the coinstar on my way home from work. it's 11:30ish, store closes at 12. And I see upon yon coinstar a note that says that they cannot cash vouchers after 10.

No problem, says I, for I do not want cash. I want the amazon gift card, as it does not charge the fee.

I start up the machine, and here comes an employee, clearly a supervisor or manager of some sort. She warns me, she cannot cash a voucher so late.

No problem, says I, for I do not want cash. I want the amazon gift card, as it does not charge the fee.

I use the coinstar, it processes....processes...processes...and then...Error! It spits out a slip, and informs me on the screen...

There has been an error processing your gift card. Please accept this cash voucher for the full amount (no fee) for your inconvienance. Sorry.

I just about wanted to sink through the floor. I've been warned twice about no cashing, and now, through no fault of my own, I have a voucher for cash. I wouldn't have minded coming back the next day, but they have to be cashed same-day...drat.

Fortunately, the manager was able to give me the cash and I apologized profusely, then went home and wrote an email to coporate praising that she was able to help me in my weird situation. I was hoping that she would get a good job and thus not think of me as the idiot that made her cash a voucher i was told I could not cash. I don't know how it turned out, though, cuz they never acknowledged my comment.

[Ironclad Alibi]

What did that lady think the blue part was? A lottery ticket machine?

Don't tell her it's a lottery machine. She'll then say her voucher is a lottery ticket and want you to pay her $10,000,000.

I wouldn't have minded coming back the next day, but they have to be cashed same-day...drat.

The machine is set up to issue cash vouchers after 10 pm when the store stops cashing them at 10 pm, but it has to be cashed the same day? That makes no sense. The machine should set up to start the day at 10pm, or the machine should be shut off between 10 pm and closing.

[DGoddessChardonnay]

Don't tell her it's a lottery machine. She'll then say her voucher is a lottery ticket and want you to pay her $10,000,000.

Then she can call and complain to Kitty Corporate since we don't have quite that much cash on hand. She'd have to go to the main lottery office in Raleigh for her money.

Neener, neener.

[JustaCashier]

....I don't know how it turned out, though, cuz they never acknowledged my comment.

Well, ya probably got her ass fired, because she broke corporate policy!

But, then again, had you wanted a voucher in the first place, and she declined your request citing corp policy, and you sent corp an angry e-mail, they probably would have fired her ass....

Mike

[KabeRinnaul]

The machine is set up to issue cash vouchers after 10 pm when the store stops cashing them at 10 pm, but it has to be cashed the same day? That makes no sense. The machine should set up to start the day at 10pm, or the machine should be shut off between 10 pm and closing.

Ours is the same way, but at 9 PM instead. We just allow late-evening and night vouchers to be done the next morning.

[AtDIelement]

We have a coin counting machine here at the bank that doesn't charge at all, for customers or non-customers.

It's amazing how angry people get when we won't let them in to put their $5 in coins in after the lobby closes.

[CoffeeMonkey]

Well, ya probably got her ass fired, because she broke corporate policy!

But, then again, had you wanted a voucher in the first place, and she declined your request citing corp policy, and you sent corp an angry e-mail, they probably would have fired her ass....

Mike

That's why I was intentionally vauge about exactly what kind of delightful service I received, just in case she could get in trouble.

[Zoom]

At 10pm sharp (the worst kind of cheese btw), we stick one of our register CLOSED signs (it's big, blue and has sharp edges that could kill at ten paces in a throwing star tournament) right on the lift tray.

Service desk closes at ten, and ain't got nuttin' else to give out money. (Don't even got a register sometimes after 11:30, but that's another story.)

And we don't hold no truck* with people not reading the signs about a) closeditude, or b) non-register-redeemitude. We let them get all sweaty in our long lines, and snap the trap shut on them just when they present the slip.

*For UK readers, this phrase cannot be translated. It isn't meant to make sense anyway.

[Andara Bledin]

At 10pm sharp (the worst kind of cheese btw)

Sez you! ... Gotta love a nice and dry extra sharp cheddar. *omnomnom*

And we don't hold no truck* with people not reading the signs about a) closeditude, or b) non-register-redeemitude.

*For UK readers, this phrase cannot be translated. It isn't meant to make sense anyway.

Um... it does indeed have meaning and can be translated.

In fact, that definition for "truck" (meaning to trade or deal as in commerce) has been in use for 800 years. And the phrase "have no truck with" was put into print at least 400 years ago.

I suspect our friends across the Pond are rather more familiar with it than we are.

^-.-^