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As always, I'm answering phones at a late night pizza place.
first, an opener:
me: And what would you like to drink?
customer: Dr. Pepper.
me: I'm sorry, we only have Pepsi, Diet Pepsi, Mountain Dew, and Sierra Mist.
customer: Seriously, I got Dr. Pepper yesterday!
me: That would be a trick, considering WE DON'T HAVE DR PEPPER.
customer: Mountain Dew then.
not too sucky. here's the sucky story:
customer: I need to cancel an order.
me: Ok, what was the phone number?
customer: It's not my order. Someone stole my credit card.
me: Oh, you'll need to call Visa or Mastercard and let them know.
customer: You can't cancel it?
me: Well, we can't look up credit cards. That prevents us or anyone else from stealing the numbers.
not too sucky yet, right?
customer: Well, do you have an order at **gives an address**?
me: **I make a mistake and say** Yes.
customer: Well, cancel it!
me: I can't cancel someone else's order. You'll have to call Visa or Mastercard and tell them you lost your card.
customer: Well, tell me their phone number.
me: I can't give you another customer's phone number.
customer: Look, it's my fucking card. Cancel their fucking order and give me their fucking number!
me: I can't do that!
customer: Look, I have the card right here in my hand--
me: I thought it was stolen?
customer: ...
me: Look, call Visa or Mastercard. You'll have to deal with them. **hangs up**
he calls back several times, each time angry and saying "fuck you" a lot. I tell him what he needs to do - call his credit card company and let him know his card was stolen. I'm not dealing with second person who I know will insist that their payment was valid.
first, an opener:
me: And what would you like to drink?
customer: Dr. Pepper.
me: I'm sorry, we only have Pepsi, Diet Pepsi, Mountain Dew, and Sierra Mist.
customer: Seriously, I got Dr. Pepper yesterday!
me: That would be a trick, considering WE DON'T HAVE DR PEPPER.
customer: Mountain Dew then.
not too sucky. here's the sucky story:
customer: I need to cancel an order.
me: Ok, what was the phone number?
customer: It's not my order. Someone stole my credit card.
me: Oh, you'll need to call Visa or Mastercard and let them know.
customer: You can't cancel it?
me: Well, we can't look up credit cards. That prevents us or anyone else from stealing the numbers.
not too sucky yet, right?
customer: Well, do you have an order at **gives an address**?
me: **I make a mistake and say** Yes.
customer: Well, cancel it!
me: I can't cancel someone else's order. You'll have to call Visa or Mastercard and tell them you lost your card.
customer: Well, tell me their phone number.
me: I can't give you another customer's phone number.
customer: Look, it's my fucking card. Cancel their fucking order and give me their fucking number!
me: I can't do that!
customer: Look, I have the card right here in my hand--
me: I thought it was stolen?
customer: ...
me: Look, call Visa or Mastercard. You'll have to deal with them. **hangs up**
he calls back several times, each time angry and saying "fuck you" a lot. I tell him what he needs to do - call his credit card company and let him know his card was stolen. I'm not dealing with second person who I know will insist that their payment was valid.
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