One of the things I have to do when working back in the photo lab is to prohibit printing of any copyrighted works. I can tell if a picture is copyrighted by:
If a customer wants to scan in a professional print, I need a letter from the company saying that they are allowed to duplicate the photo and they need to sign our release form which clears our company of any liability from this. Our company policy states that even if it isn't professional (which we can't tell) but it looks professional, we have to assume that it is.
Had some woman over the weekend who didn't quite understand that...
She came in yesterday and requested to make a few copies of their family photo. So, I take the photo from her and notice the completely obvious watermark, the professional backdrop, the company name on the back of the paper, and even the family pose was professional! It was dated, too, two weeks ago.
I politely explain that I cannot duplicate this photo. Her response?
Her: "Why not!?"
Me: "Because that is a professional photograph, I need a written consent form from the company that took that photo that allows us to reprint this."
Her: "It's not professional! I paid for it!"
Me: "Ma'am, that means you paid for your copy of the photo, you don't have the rights."
Her: "Who owns the rights then?"
Me: "Whatever company or photographer that took this photo."
Her: "Fuck...great. What do I have to do?"
Me: "I need a written form by <The Photographer company> or the photographer himself saying it's ok to reprint this photo."
Her: "But it's Sunday, I don't even think they're open."
Me: "I'm sorry, ma'am."
Her: "This is BS. Let me talk to your manager."
Ok, he's just going to say the same thing. So, I go into the office and grab him, briefing him on the way out about what's going on.
Manager who is a helluva lot more blunt than I am: "Hi."
Her: "Yeah, all I want to do is reprint this photo. Your clerk is saying that he can't."
The manager looks at the photo.
Manager: "Yeah, we can't. It's copyrighted."
Her: "But I paid for it already!"
Manager: "Sorry, we can't print it. We need a release form."
Her: "Come on, I need it tonight, I won't tell anyone."
Manager: "Ma'am, I cannot make copies of this photo."
Her: (Loud Sigh) "Damnit, fine, I'll go to <Our competition>!"
Again, you're just going to get the same spiel.
- Obvious watermarks
- Professional Backdrops
- The Photo company name on the back of the paper
If a customer wants to scan in a professional print, I need a letter from the company saying that they are allowed to duplicate the photo and they need to sign our release form which clears our company of any liability from this. Our company policy states that even if it isn't professional (which we can't tell) but it looks professional, we have to assume that it is.
Had some woman over the weekend who didn't quite understand that...
She came in yesterday and requested to make a few copies of their family photo. So, I take the photo from her and notice the completely obvious watermark, the professional backdrop, the company name on the back of the paper, and even the family pose was professional! It was dated, too, two weeks ago.
I politely explain that I cannot duplicate this photo. Her response?
Her: "Why not!?"
Me: "Because that is a professional photograph, I need a written consent form from the company that took that photo that allows us to reprint this."
Her: "It's not professional! I paid for it!"
Me: "Ma'am, that means you paid for your copy of the photo, you don't have the rights."
Her: "Who owns the rights then?"
Me: "Whatever company or photographer that took this photo."
Her: "Fuck...great. What do I have to do?"
Me: "I need a written form by <The Photographer company> or the photographer himself saying it's ok to reprint this photo."
Her: "But it's Sunday, I don't even think they're open."
Me: "I'm sorry, ma'am."
Her: "This is BS. Let me talk to your manager."
Ok, he's just going to say the same thing. So, I go into the office and grab him, briefing him on the way out about what's going on.
Manager who is a helluva lot more blunt than I am: "Hi."
Her: "Yeah, all I want to do is reprint this photo. Your clerk is saying that he can't."
The manager looks at the photo.
Manager: "Yeah, we can't. It's copyrighted."
Her: "But I paid for it already!"
Manager: "Sorry, we can't print it. We need a release form."
Her: "Come on, I need it tonight, I won't tell anyone."
Manager: "Ma'am, I cannot make copies of this photo."
Her: (Loud Sigh) "Damnit, fine, I'll go to <Our competition>!"
Again, you're just going to get the same spiel.
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