I can handle a lot of rudeness and suckitude without batting an eyelash, but some things just make me boil. By the end of this hour-long call, my tongue was bloody from my biting it. And all because what was happening in the background....
SC = husband
SCW = wife
Me :
(background in italics)
SC calls in about overages on his cell phone bill
Me: I'm sorry sir, but you are not on this account, so I can't speak to you on it; unless the account holder is handy to authorize you?
SC: I AM HER HUSBAND, PAY ALL THE BILLS SO THIS MAKES IT MY ACCOUNT TOO!
*and yes, he did semi-shout through the whole call!*
Me: I'm sorry, but there is only one account holder and we need their approval to speak to you..
SC: FINE, IF THAT'S THE WAY YOU'RE GOING TO BE! HEY!! HEY!! GET YOUR ASS DOWN HERE! THE IDIOTS WON'T LET ME TALK TO THEM WITHOUT YOUR OKAY, GET OVER HERE AND TELL THEM TO TALK TO ME!
SCW: Hello?
Go through security questions, and get her okay to speak to him.
SCW: I'm sorry, please don't mind my husband, he's just a little upset by the bill.
SC: DON'T APOLOGIZE FOR ME! NOW GIVE ME THE F***ING PHONE!
SC: WHAT THE F*** ARE YOU GUYS THINKING, CHARGING ME SO MUCH, AND I NEVER EVEN USED MY PHONE IN JAMAICA?
Baby is crying in the background
SC: CAN'T YOU SHUT THAT KID UP FOR 5 MINUTES WHILE I'M ON THE PHONE? GOD, YOU'RE USELESS!
And it went on in for the entire length of the call, until it got escalated to a supervisor. I took an extra break after this call, I was so angry at him, and so much wanted to tell the wife to run far and fast away from this douchecanoe. Oh, and the ending to his call? Didn't get a penny back, even from the supervisor.
SC = husband
SCW = wife
Me :

(background in italics)
SC calls in about overages on his cell phone bill
Me: I'm sorry sir, but you are not on this account, so I can't speak to you on it; unless the account holder is handy to authorize you?
SC: I AM HER HUSBAND, PAY ALL THE BILLS SO THIS MAKES IT MY ACCOUNT TOO!
*and yes, he did semi-shout through the whole call!*
Me: I'm sorry, but there is only one account holder and we need their approval to speak to you..
SC: FINE, IF THAT'S THE WAY YOU'RE GOING TO BE! HEY!! HEY!! GET YOUR ASS DOWN HERE! THE IDIOTS WON'T LET ME TALK TO THEM WITHOUT YOUR OKAY, GET OVER HERE AND TELL THEM TO TALK TO ME!
SCW: Hello?
Go through security questions, and get her okay to speak to him.
SCW: I'm sorry, please don't mind my husband, he's just a little upset by the bill.
SC: DON'T APOLOGIZE FOR ME! NOW GIVE ME THE F***ING PHONE!
SC: WHAT THE F*** ARE YOU GUYS THINKING, CHARGING ME SO MUCH, AND I NEVER EVEN USED MY PHONE IN JAMAICA?
Baby is crying in the background
SC: CAN'T YOU SHUT THAT KID UP FOR 5 MINUTES WHILE I'M ON THE PHONE? GOD, YOU'RE USELESS!
And it went on in for the entire length of the call, until it got escalated to a supervisor. I took an extra break after this call, I was so angry at him, and so much wanted to tell the wife to run far and fast away from this douchecanoe. Oh, and the ending to his call? Didn't get a penny back, even from the supervisor.

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