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I hate how no matter how much I explain to people that I handle ALL operations of the branch, they never seem to realize that also includes any fee refunds...
SC: I want to talk to you about my account.
M: Ok, let me take a look.
SC: I got $140 in fees and I want them all back.
M: Well, since I refunded you last week as a courtesy, unfortunately, I cannot refund you anymore.
SC: This is bull****. Give me those f****** fees back... NOW!!!
M: No, I'm sorry. You continually wrote checks when you had $1 in your account.
SC: Wait, you're only the assistant manager, I want to speak to the REAL manager.
M: He handles business development sir, he goes and gets business accounts. He doesn't handle anything like this and cannot make any decisions on this. Not to mention, he isn't here because he is out handling BD.
SC: You're a f****** liar.
M: I can assure you, he isn't here. I'll leave him a message to call you.
I usually don't like doing that because it makes me feel like I'm passing the buck... But it was either that, or I would've responded in a way that probably would've cost me my job.
Sure enough though, the manager told him that it was my call on the fee refunds.
This is why I'm a huge advocate for them changing the branch manager title to "Business Development Officer" or something like that and just having us be the Branch Manager, or even something like Operations Manager or something along those lines.
SC: I want to talk to you about my account.
M: Ok, let me take a look.
SC: I got $140 in fees and I want them all back.
M: Well, since I refunded you last week as a courtesy, unfortunately, I cannot refund you anymore.
SC: This is bull****. Give me those f****** fees back... NOW!!!
M: No, I'm sorry. You continually wrote checks when you had $1 in your account.
SC: Wait, you're only the assistant manager, I want to speak to the REAL manager.
M: He handles business development sir, he goes and gets business accounts. He doesn't handle anything like this and cannot make any decisions on this. Not to mention, he isn't here because he is out handling BD.
SC: You're a f****** liar.
M: I can assure you, he isn't here. I'll leave him a message to call you.
I usually don't like doing that because it makes me feel like I'm passing the buck... But it was either that, or I would've responded in a way that probably would've cost me my job.
Sure enough though, the manager told him that it was my call on the fee refunds.
This is why I'm a huge advocate for them changing the branch manager title to "Business Development Officer" or something like that and just having us be the Branch Manager, or even something like Operations Manager or something along those lines.
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