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It was a relatively slow night at the tills. A man comes up to me with a few items and says it's his first time in our store. I smile and say, "Oh, welcome! Have you shopped at three-letter-store before?"
He says yes, at another location. I make small talk, offer the sale item, give him his total, and he just stares at me. I stare back. Finally, he says "Aren't you going to ask me for my phone number?"
"...phone number, sir?"
"Yes, for the discount."
"...sir, we've never asked for a phone number."
"Oh, you must be new here."
"No, I've worked here a year and a half."
"Well, you're supposed to get my phone number for the discount!"
"I'm sorry, sir, we don't have anything like that in effect." He points to the credit card screen. "It's asking me for a zip code."
"Yes, sir, that's an optional survey." He puts it in and waits. "So, no discount?"
"No, sir. No discount."
He sighs exasperatingly and pulls out his card to pay. I shrug and say "I can call a manager over if you'd like to talk to him."
"No. I'm sure you're missing something, but that's okay. I'll just go back to my old store."
Don't let the door hit you in the ass, sir.
After he left, I talked to my manager and asked him about it. He goes, "I've never heard of a three-letter-store that does that. We're not Randall's."
I can understand if you think a store has a discount, but when they tell you no, don't be a jerk about it, kay? Kay.
He says yes, at another location. I make small talk, offer the sale item, give him his total, and he just stares at me. I stare back. Finally, he says "Aren't you going to ask me for my phone number?"
"...phone number, sir?"
"Yes, for the discount."
"...sir, we've never asked for a phone number."
"Oh, you must be new here."
"No, I've worked here a year and a half."
"Well, you're supposed to get my phone number for the discount!"
"I'm sorry, sir, we don't have anything like that in effect." He points to the credit card screen. "It's asking me for a zip code."
"Yes, sir, that's an optional survey." He puts it in and waits. "So, no discount?"
"No, sir. No discount."
He sighs exasperatingly and pulls out his card to pay. I shrug and say "I can call a manager over if you'd like to talk to him."
"No. I'm sure you're missing something, but that's okay. I'll just go back to my old store."
Don't let the door hit you in the ass, sir.
After he left, I talked to my manager and asked him about it. He goes, "I've never heard of a three-letter-store that does that. We're not Randall's."
I can understand if you think a store has a discount, but when they tell you no, don't be a jerk about it, kay? Kay.
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