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During the weekend I had a lady come up and ask for a #1 combo, which is a lg popcorn and lg drink for $12.25. She had a 50 cent off coupon which brought it down to $11.75, but then she wanted to substitute the soda for an icee, and I explained that this would bring the total with discount up to $12.50. She said ok, so I go and make the icee. The following conversation takes place.
SC: Excuse me, why is it $12.50? I thought it was $11.75.
Me: Yes Maam, its a little more with the icee.
SC: You never told me that.
Ok, I know I told her, and I think she knew too. I wanted to argue with her and tell her that I did indeed tell her. But with the recession, bad economy, and high unemployment rate, and since I need the dam job, I remained calm.
Me: I'm sorry, I thought I told you.
SC: Sure you did.
Me: I swear Maam. I'm not trying to rip you off.
SC: Uh huh, whatever.
Me: I can take the icee off if you'd like.
SC: Oh no, that's ok. You've already made it. I guess this is how you rip your customers off, huh?
Ok, I think this proves that its not my fault. She could've easily told me to take the icee off. Its not like I'm forcing her to buy it. Stupid idiot.
At this point I realize no matter what I say or how many times I apologize, I just can't win with this bitch, so I just put a big smile on my face and serve her the rest of her order, topping it off with a very pleasant "You have a nice day, enjoy your show".
Of course I've done this before and had people complain to the manager anyway and say that I was saracstic.
I quickly expain the situation to the manager just in case the bitch does complain. He assures me that everything is ok, that she was probably just looking for something to compain about. No surprise there, when I worked at the movie theatre about 8 or 9 years ago, we had this lady come in and complain all the time, and the managers would always give her vouchers for stuff. I coined the nickname "Psycho Lady" since I had to deal with her. The managers eventually caught on since she always complained about everything and told her no more freebies. She told them either they give it to her, or she'll take her business elsewhere. The managers stood their ground
and we never saw her again. 
SC: Excuse me, why is it $12.50? I thought it was $11.75.
Me: Yes Maam, its a little more with the icee.
SC: You never told me that.
Ok, I know I told her, and I think she knew too. I wanted to argue with her and tell her that I did indeed tell her. But with the recession, bad economy, and high unemployment rate, and since I need the dam job, I remained calm.
Me: I'm sorry, I thought I told you.
SC: Sure you did.
Me: I swear Maam. I'm not trying to rip you off.
SC: Uh huh, whatever.
Me: I can take the icee off if you'd like.
SC: Oh no, that's ok. You've already made it. I guess this is how you rip your customers off, huh?
Ok, I think this proves that its not my fault. She could've easily told me to take the icee off. Its not like I'm forcing her to buy it. Stupid idiot.
At this point I realize no matter what I say or how many times I apologize, I just can't win with this bitch, so I just put a big smile on my face and serve her the rest of her order, topping it off with a very pleasant "You have a nice day, enjoy your show".
Of course I've done this before and had people complain to the manager anyway and say that I was saracstic. I quickly expain the situation to the manager just in case the bitch does complain. He assures me that everything is ok, that she was probably just looking for something to compain about. No surprise there, when I worked at the movie theatre about 8 or 9 years ago, we had this lady come in and complain all the time, and the managers would always give her vouchers for stuff. I coined the nickname "Psycho Lady" since I had to deal with her. The managers eventually caught on since she always complained about everything and told her no more freebies. She told them either they give it to her, or she'll take her business elsewhere. The managers stood their ground
and we never saw her again.
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