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Ah, my first story. While I doubt it will be on the same level as GraveKeeper or Jester, I hope this amuses you and allows me to vent a bit.
I work in the technical support department. A few weeks back, a customer contacted me regarding a problem he had with one of my company's products. Looking back, he had contacted us regarding something the day before the warranty ran out, but it was now a few months after that. In this case, I ran it by our senior member of the customer service department. She decided to decline his request, and as such, she contacted the customer regarding this. The customer didn't like this, and wrote back to both tech support and customer service demanding we accept his warranty claim. However, after a couple more e-mails, he stopped writing customer service and just kept writing to technical support. We wrote back, informing him that, in this case, he must contact customer service, rather than technical support. We had to tell him this several times. We also had to inform him we could not give him the names and phone numbers of our managers (general policy), no matter how many times he demands them. After several not-so-veiled insults, we finally informed him that the information we had given him was all we could give him, and unless he had some other technical issue he needed to discuss, we would no longer talk to him about that matter. We had to tell him twice, in fact. Finally, I informed him that, as he was now abusing the technical support e-mail, we would no longer be accepted his e-mail, and set up the system to automatically send him a message explaining the address was now blocked and send his e-mails to a trash folder.
Moral to the story: Persistence can be a virtue, but not when you are using it to annoy the wrong department.
I work in the technical support department. A few weeks back, a customer contacted me regarding a problem he had with one of my company's products. Looking back, he had contacted us regarding something the day before the warranty ran out, but it was now a few months after that. In this case, I ran it by our senior member of the customer service department. She decided to decline his request, and as such, she contacted the customer regarding this. The customer didn't like this, and wrote back to both tech support and customer service demanding we accept his warranty claim. However, after a couple more e-mails, he stopped writing customer service and just kept writing to technical support. We wrote back, informing him that, in this case, he must contact customer service, rather than technical support. We had to tell him this several times. We also had to inform him we could not give him the names and phone numbers of our managers (general policy), no matter how many times he demands them. After several not-so-veiled insults, we finally informed him that the information we had given him was all we could give him, and unless he had some other technical issue he needed to discuss, we would no longer talk to him about that matter. We had to tell him twice, in fact. Finally, I informed him that, as he was now abusing the technical support e-mail, we would no longer be accepted his e-mail, and set up the system to automatically send him a message explaining the address was now blocked and send his e-mails to a trash folder.
Moral to the story: Persistence can be a virtue, but not when you are using it to annoy the wrong department.
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