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I can't even believe this! I'm still shaking becuase of this bitch. And yes, I just realized I messed up in the title. It was supposed to be "not understanding" That's how mad I am, I can't create coherent sentences.
So, Stupid Bitch calls and gives me a prescription order number for today, 4/14. I pull up her file, and I see that she has 3 orders that are waaay too soon. She recieved a package, placed another order on the same day (3/31) and it was placed on hold. Then she forgot, and placed another order on the 4th. Again, too soon so she placed ANOTHER order today, on the 14th.
Just....wow. But that's not the suck.
She says that she has "no idea" where the other two orders are from, and she just wants one. I tell her that ok, her order will be processed tomorrow and be delivered on Friday. We're still ok. I say I'll send her an email once I'm done, and we'll be happily on our way.
Skip ahead about 2 minutes. Order for 4/4 and 4/14 are cancelled and refunded and I'm writing the email to her. Then she calls again. She doesn't realize it's me.
SB: Stupid bitch
Me:
SB:I have order number <for 4/4>
Me: Ok, I just spoke to you a few minutes ago. You had 3 orders on hold, but I cancelled 2, and the money for both is refunded.
SB: Well I'm waiting for my email from you.
Me: I'm in the middle of writing it. My computer is very slow and...
SB: Well I don't understand. I placed that order on the 4th and it said that it would ship out tomorrow and now it has a big X when I check the status online.
Me. Yes. That one order was cancelled, along with one other. You still have another that will ship out tomorrow for delivery on Friday.
SB: NO. I don't think YOU UNDERSTAND. I'm leaving on Sunday and will not have anyone here to sign for it! I won't BE HERE ON SUNDAY!
Me.
Your package will arrive on FRIDAY. Thats before SUNDAY.
SB: (Now talking in slow, low pitched words, as if I'm stupid and I need to get her words through my thick skull) If that UPS guy is not on my porch on Friday with my package...
Me: We don't ship my UPS. We use FedEx.
SB: ...I WILL CALL MY BANK AND MAKE THIS GO FURTHER!!
Me: (Fuck. She's going to charge back.) OK Ma'am. Well your two orders were already refunded for amounts of $xxx.xx and xxx.xx.
SB: I have to call my bank ANYWAY to talk about these other two fraudelent (sp?) orders...
Me
thinking: yea, she just GAVE me two order numbers, and has 3 orders, but claims that 2 are fraud. SOMEONE fails at math.). OK, ma'am. I'm confused because there are 3 orders...
SB: (cutting me off, she makes a habit of it) Well you know why I did it? YOU GUYS kept sending me emails that say I'm ready. So, I placed an order...
*Shes talking about these automatic refill emails that a program sends to our customers. They say something like "you're ready for your refill, use link below to order". They get sent out en mass because our program is kind of stupid. Customers get like 5 per day, and I realize that this is annoying. They also get sent at the wrong times, customers use them as an excuse when they order too soon, and the doctor puts their order on hold. When they should jus look at their pill bottle and say "I'm getting low. I think I'll place an order!" That is, if they're taking the ills as they should, not half a bottle per day.*
Mealready knows where this is going, those emails are automatic and stupid) I understand that Ma'am...
SB: LET ME FINISH...I'm going to report you to the FBI, my bank...you guys are fraud!
Me: I can take your email out of the system so you don't recieve those emails they're....
SB: NO! THAT'S NOT WHAT I SAID! I just one ONE email, and I BETTER BE READY FOR IT!
Me:
(at this point, I'm done correcting/arguing) Yes, ma'am. Let me send that email for you, 2 orders have been refunded and you're getting your package on Friday.
She keeps asking me the same questions as before, when EXACTLY is her package getting there, have the charges been refunded yet, all of which I've answered about 4 times with the same answer and the previous. Each time, I'm getting more and more upset and gritting my teeth harder and harder until I gave myself a headache. I finally get her off the phone and send her the email.
Then a coworker calls me and asks "who won?"
Me: What?
CW: the fight. Who won?
Me: Oh. Apparently she did. Stupid woman.
He laughs, and says that he just got of the phone with her too. They talked while I ws sending the email. She got him flustered, but he seems to think he calmed her down. Wrong.
She calls me again. At this point I recognize her number and ignore the call. Then she calls into the billing department, where my manager dwells. Nice.
After basically yelling about the same things, she hangs up. He calls me and tells me to send another email, but this time write "supervisor" at the bottom to assure her that the email came from someone NOT on the bottom of the food chain. Before I get the email sent, she replies to my first email with this.
"Thank you!!!!!!!"
WTF? I don't want your thank you's. To quote RetailWorkHorse and add my own correction: "Take a long walk off a short peir into pirhana infested acid-laced water"
So, Stupid Bitch calls and gives me a prescription order number for today, 4/14. I pull up her file, and I see that she has 3 orders that are waaay too soon. She recieved a package, placed another order on the same day (3/31) and it was placed on hold. Then she forgot, and placed another order on the 4th. Again, too soon so she placed ANOTHER order today, on the 14th.
Just....wow. But that's not the suck.
She says that she has "no idea" where the other two orders are from, and she just wants one. I tell her that ok, her order will be processed tomorrow and be delivered on Friday. We're still ok. I say I'll send her an email once I'm done, and we'll be happily on our way.
Skip ahead about 2 minutes. Order for 4/4 and 4/14 are cancelled and refunded and I'm writing the email to her. Then she calls again. She doesn't realize it's me.
SB: Stupid bitch
Me:
SB:I have order number <for 4/4>
Me: Ok, I just spoke to you a few minutes ago. You had 3 orders on hold, but I cancelled 2, and the money for both is refunded.
SB: Well I'm waiting for my email from you.
Me: I'm in the middle of writing it. My computer is very slow and...
SB: Well I don't understand. I placed that order on the 4th and it said that it would ship out tomorrow and now it has a big X when I check the status online.
Me. Yes. That one order was cancelled, along with one other. You still have another that will ship out tomorrow for delivery on Friday.
SB: NO. I don't think YOU UNDERSTAND. I'm leaving on Sunday and will not have anyone here to sign for it! I won't BE HERE ON SUNDAY!
Me.
Your package will arrive on FRIDAY. Thats before SUNDAY. SB: (Now talking in slow, low pitched words, as if I'm stupid and I need to get her words through my thick skull) If that UPS guy is not on my porch on Friday with my package...
Me: We don't ship my UPS. We use FedEx.
SB: ...I WILL CALL MY BANK AND MAKE THIS GO FURTHER!!
Me: (Fuck. She's going to charge back.) OK Ma'am. Well your two orders were already refunded for amounts of $xxx.xx and xxx.xx.
SB: I have to call my bank ANYWAY to talk about these other two fraudelent (sp?) orders...
Me
thinking: yea, she just GAVE me two order numbers, and has 3 orders, but claims that 2 are fraud. SOMEONE fails at math.). OK, ma'am. I'm confused because there are 3 orders...SB: (cutting me off, she makes a habit of it) Well you know why I did it? YOU GUYS kept sending me emails that say I'm ready. So, I placed an order...
*Shes talking about these automatic refill emails that a program sends to our customers. They say something like "you're ready for your refill, use link below to order". They get sent out en mass because our program is kind of stupid. Customers get like 5 per day, and I realize that this is annoying. They also get sent at the wrong times, customers use them as an excuse when they order too soon, and the doctor puts their order on hold. When they should jus look at their pill bottle and say "I'm getting low. I think I'll place an order!" That is, if they're taking the ills as they should, not half a bottle per day.*
Me
already knows where this is going, those emails are automatic and stupid) I understand that Ma'am...SB: LET ME FINISH...I'm going to report you to the FBI, my bank...you guys are fraud!
Me: I can take your email out of the system so you don't recieve those emails they're....
SB: NO! THAT'S NOT WHAT I SAID! I just one ONE email, and I BETTER BE READY FOR IT!
Me:
(at this point, I'm done correcting/arguing) Yes, ma'am. Let me send that email for you, 2 orders have been refunded and you're getting your package on Friday.She keeps asking me the same questions as before, when EXACTLY is her package getting there, have the charges been refunded yet, all of which I've answered about 4 times with the same answer and the previous. Each time, I'm getting more and more upset and gritting my teeth harder and harder until I gave myself a headache. I finally get her off the phone and send her the email.
Then a coworker calls me and asks "who won?"
Me: What?
CW: the fight. Who won?
Me: Oh. Apparently she did. Stupid woman.
He laughs, and says that he just got of the phone with her too. They talked while I ws sending the email. She got him flustered, but he seems to think he calmed her down. Wrong.
She calls me again. At this point I recognize her number and ignore the call. Then she calls into the billing department, where my manager dwells. Nice.
After basically yelling about the same things, she hangs up. He calls me and tells me to send another email, but this time write "supervisor" at the bottom to assure her that the email came from someone NOT on the bottom of the food chain. Before I get the email sent, she replies to my first email with this.
"Thank you!!!!!!!"
WTF? I don't want your thank you's. To quote RetailWorkHorse and add my own correction: "Take a long walk off a short peir into pirhana infested acid-laced water"
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