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So, all of our remaining Easter-related items are on a table near the front of our store with a huge sign announcing that everything on this table is 75% off.
A customer brings up on of the big hollow chocolate bunnies that are normally $4.99, it's now reduced to $1.24. It's a big hunk of chocolate and it's a good price!
However, nothing is simple nowadays.
She puts the box on the counter and points out that one of the ears has broken off and is now residing at the bottom of the box. Poor one-eared bunny. So, she asks if we can give it at a discount because it's broken.
Me: "It's already 75% off."
Her: "Yeah, but it's damaged. The ear is broken off."
Me: "I don't think we're able to mark it down any further."
Her: "Let me talk to your manager then."
So, I call the manager up here. I explain the situation and he basically tells the customer that we're not going to mark it down anymore.
Her: "Give me your corporate office number. We'll see if they'll mark it down."
Manager: *gives corporate number that we all know by heart
*
She ends up buying the bunny anyways, which made us think that she isn't going to follow through with her empty threat.
The ear is still there, it's still edible. What exactly was she crying about?
A customer brings up on of the big hollow chocolate bunnies that are normally $4.99, it's now reduced to $1.24. It's a big hunk of chocolate and it's a good price!
However, nothing is simple nowadays.
She puts the box on the counter and points out that one of the ears has broken off and is now residing at the bottom of the box. Poor one-eared bunny. So, she asks if we can give it at a discount because it's broken.
Me: "It's already 75% off."
Her: "Yeah, but it's damaged. The ear is broken off."
Me: "I don't think we're able to mark it down any further."
Her: "Let me talk to your manager then."
So, I call the manager up here. I explain the situation and he basically tells the customer that we're not going to mark it down anymore.
Her: "Give me your corporate office number. We'll see if they'll mark it down."
Manager: *gives corporate number that we all know by heart
*She ends up buying the bunny anyways, which made us think that she isn't going to follow through with her empty threat.
The ear is still there, it's still edible. What exactly was she crying about?
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