This woman was....cheap to say the least.
A bit of background: My (very low-priced) store had some plants in stock, and I should just say now that ALL were in perfect condition - they weren't dying, withered, or damaged.
So, it's a Sunday, and it's a bit slow. I've just got off my till and this woman approaches me.
Me: Poor soul
HL: Hyacinth Lady
HLH: Hyacinth Lady's hubby
D: 0ther Cashier
L: Supervisor
G: Other supervisor
HL: Excuse me, I was wondering if I could have a discount on this hyacinth, there's only 2 heads on it and there should be 3.
Me: (Looking at it, there are indeed 3 heads but one isn't opened yet) Well I'm not authorised to give discounts, let me call a supervisor for you.
So, I phoned and asked L if I could give a discount, and she said I could take 25% off the plant but nothing more. I tell Hyacinth Lady this.
HL: But I don't think it's worth XX pence, I'll take it anyway but I am not happy about this.
I thought this was the end of it but....would I be posting this if it was?!
So I see D, the other cashier with the woman at the till, and she's asking D for a discount! D calls G to ask for a discount. D again says 25% off.
HL: Well this is not good enough! There are 3 heads and each head is worth one third of the price, and since it only has two heads I want it for two-thirds of the shelf price! (Less than £1, I'd like to add here)
Me, D and G:
G: I cannot give a discount of any more than 25%, the plant is in perfect condition and the other head will open in time.
HL: Well....I'll take it....but I still don't think it's worth XX pence
She paid and left, but is this the end of the story? Hell to the no!
She came BACK a couple of weeks ago with hubby in tow. I saw her and disappeared to the other end of the shop quite quickly. Alas, hubby dearest cornered me
HLH: Any chance of a discount? (no hello, no excuse me, no explanation)
Me: On what sir?
HLH: Those plants you have!
Me: *oh Lord save me* I think it would be highly unlikely sir, seeing as they are in perfect condition
HLH: Is the manager in?
Me: Yes, I'll just call him for you
I went into the back room and tried not to giggle. Then I called G and L and told them that Hyacinth Lady was back, with hubby for re-inforcements.
G: Miss_Stress, tell them that it's *price* or nothing because those plants are absolutely fine!
Me: OK
I went back out to the hubby and told him there was no chance of a discount. To his credit, he accepted it and thanked me for trying
However, the same cannot be said for his wife....
HL: (to hubby) Did you talk to the manager?
HLH: .... (I suspect he was scared to tell her she'd been refused lol)
Me: He says unfortunately he cannot give a discount, I am sorry
HL: WELL THAT IS NOT GOOD ENOUGH! I ONLY WANT THEM SO I CAN RE-GROW THEM NEXT YEAR! WHY CAN I NOT HAVE A DISCOUNT?!
Me:
Ma'am, as I explained last time, there is nothing wrong with these plants so a discount cannot be offered at this time.
HL: WELL I WILL NOT BE BACK HERE AGAIN, THIS IS A DISGUSTING WAY TO TREAT A CUSTOMER!
She left, but not after knocking over a shelf of neatly faced shampoo on the way out
A bit of background: My (very low-priced) store had some plants in stock, and I should just say now that ALL were in perfect condition - they weren't dying, withered, or damaged.
So, it's a Sunday, and it's a bit slow. I've just got off my till and this woman approaches me.
Me: Poor soul
HL: Hyacinth Lady
HLH: Hyacinth Lady's hubby
D: 0ther Cashier
L: Supervisor
G: Other supervisor
HL: Excuse me, I was wondering if I could have a discount on this hyacinth, there's only 2 heads on it and there should be 3.
Me: (Looking at it, there are indeed 3 heads but one isn't opened yet) Well I'm not authorised to give discounts, let me call a supervisor for you.
So, I phoned and asked L if I could give a discount, and she said I could take 25% off the plant but nothing more. I tell Hyacinth Lady this.
HL: But I don't think it's worth XX pence, I'll take it anyway but I am not happy about this.
I thought this was the end of it but....would I be posting this if it was?!
So I see D, the other cashier with the woman at the till, and she's asking D for a discount! D calls G to ask for a discount. D again says 25% off.
HL: Well this is not good enough! There are 3 heads and each head is worth one third of the price, and since it only has two heads I want it for two-thirds of the shelf price! (Less than £1, I'd like to add here)
Me, D and G:

G: I cannot give a discount of any more than 25%, the plant is in perfect condition and the other head will open in time.
HL: Well....I'll take it....but I still don't think it's worth XX pence
She paid and left, but is this the end of the story? Hell to the no!
She came BACK a couple of weeks ago with hubby in tow. I saw her and disappeared to the other end of the shop quite quickly. Alas, hubby dearest cornered me

HLH: Any chance of a discount? (no hello, no excuse me, no explanation)
Me: On what sir?
HLH: Those plants you have!
Me: *oh Lord save me* I think it would be highly unlikely sir, seeing as they are in perfect condition
HLH: Is the manager in?
Me: Yes, I'll just call him for you
I went into the back room and tried not to giggle. Then I called G and L and told them that Hyacinth Lady was back, with hubby for re-inforcements.
G: Miss_Stress, tell them that it's *price* or nothing because those plants are absolutely fine!
Me: OK
I went back out to the hubby and told him there was no chance of a discount. To his credit, he accepted it and thanked me for trying

HL: (to hubby) Did you talk to the manager?
HLH: .... (I suspect he was scared to tell her she'd been refused lol)
Me: He says unfortunately he cannot give a discount, I am sorry
HL: WELL THAT IS NOT GOOD ENOUGH! I ONLY WANT THEM SO I CAN RE-GROW THEM NEXT YEAR! WHY CAN I NOT HAVE A DISCOUNT?!
Me:

HL: WELL I WILL NOT BE BACK HERE AGAIN, THIS IS A DISGUSTING WAY TO TREAT A CUSTOMER!
She left, but not after knocking over a shelf of neatly faced shampoo on the way out

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