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The Saga of the Hyacinth Lady

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  • The Saga of the Hyacinth Lady

    This woman was....cheap to say the least.

    A bit of background: My (very low-priced) store had some plants in stock, and I should just say now that ALL were in perfect condition - they weren't dying, withered, or damaged.

    So, it's a Sunday, and it's a bit slow. I've just got off my till and this woman approaches me.

    Me: Poor soul
    HL: Hyacinth Lady
    HLH: Hyacinth Lady's hubby
    D: 0ther Cashier
    L: Supervisor
    G: Other supervisor

    HL: Excuse me, I was wondering if I could have a discount on this hyacinth, there's only 2 heads on it and there should be 3.

    Me: (Looking at it, there are indeed 3 heads but one isn't opened yet) Well I'm not authorised to give discounts, let me call a supervisor for you.

    So, I phoned and asked L if I could give a discount, and she said I could take 25% off the plant but nothing more. I tell Hyacinth Lady this.

    HL: But I don't think it's worth XX pence, I'll take it anyway but I am not happy about this.

    I thought this was the end of it but....would I be posting this if it was?!

    So I see D, the other cashier with the woman at the till, and she's asking D for a discount! D calls G to ask for a discount. D again says 25% off.

    HL: Well this is not good enough! There are 3 heads and each head is worth one third of the price, and since it only has two heads I want it for two-thirds of the shelf price! (Less than £1, I'd like to add here)

    Me, D and G:

    G: I cannot give a discount of any more than 25%, the plant is in perfect condition and the other head will open in time.

    HL: Well....I'll take it....but I still don't think it's worth XX pence

    She paid and left, but is this the end of the story? Hell to the no!

    She came BACK a couple of weeks ago with hubby in tow. I saw her and disappeared to the other end of the shop quite quickly. Alas, hubby dearest cornered me

    HLH: Any chance of a discount? (no hello, no excuse me, no explanation)
    Me: On what sir?
    HLH: Those plants you have!
    Me: *oh Lord save me* I think it would be highly unlikely sir, seeing as they are in perfect condition
    HLH: Is the manager in?
    Me: Yes, I'll just call him for you

    I went into the back room and tried not to giggle. Then I called G and L and told them that Hyacinth Lady was back, with hubby for re-inforcements.

    G: Miss_Stress, tell them that it's *price* or nothing because those plants are absolutely fine!

    Me: OK

    I went back out to the hubby and told him there was no chance of a discount. To his credit, he accepted it and thanked me for trying However, the same cannot be said for his wife....

    HL: (to hubby) Did you talk to the manager?
    HLH: .... (I suspect he was scared to tell her she'd been refused lol)
    Me: He says unfortunately he cannot give a discount, I am sorry
    HL: WELL THAT IS NOT GOOD ENOUGH! I ONLY WANT THEM SO I CAN RE-GROW THEM NEXT YEAR! WHY CAN I NOT HAVE A DISCOUNT?!
    Me: Ma'am, as I explained last time, there is nothing wrong with these plants so a discount cannot be offered at this time.
    HL: WELL I WILL NOT BE BACK HERE AGAIN, THIS IS A DISGUSTING WAY TO TREAT A CUSTOMER!

    She left, but not after knocking over a shelf of neatly faced shampoo on the way out

  • #2
    Man I can't believe some people, Really asking for discounts on items that are decently priced or already on sale because something they think is defective. Personally I dont care what the box looks like as long as it works (collectibles are an exception) but if it is just a plant for instance seriously why should anyone get any money off because the plant has less buds then it is supposed to have? Is the information on how many buds it is supposed to have noted on the price tag or is it based of other plants that you have in stock because if it is based off "well that one has 3 this one only has 2 i should get a discount" then Hell no, you are going to buy the one with 3 before i discount the one with 2! ^-^ just know your pain worked Garden Center as my first retail job. People are evil also Patio stone weighs way way to much.

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    • #3
      I was picturing this when i read the title:


      http://www.youtube.com/watch?v=m_mtrfrNIkg
      "All I've ever learned from love was how to shoot somebody who out-drew ya"

      Comment


      • #4
        So was I! Damn Bucket woman!
        In regards to the plants, I'm truly sorry that you seem to have my M-i-L's doppelganger visiting your store.
        Don't tempt pixies, it never ends well.

        Avatar created by the lovely Eisa.

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        • #5
          I hated those customers when I worked my store's garden center. We could give a 10% discount max.

          I could never understand the customers' arguments on why they should receive a discount either.

          Plant's a little wilted/pot bound? Re-plant and give it some water when you get home--it's a plant. It will recover.

          You don't think this plant looks very good and don't want to risk the money? DON'T BUY IT! There's plenty of perfect plants over on the racks.

          You can't believe that I won't accept the paltry amount of money you're offering to take this mangled plant off our hands? I'm not selling you a plant at 50% off that the nursery will give us 100% refund on. That's right, 100% regardless of the condition of the plant. Sooo, trust me--we're not going to lose money if we don't sell you this poor flower.
          My formula for living is quite simple. I get up in the morning and I go to bed at night. In between, I occupy myself as best I can.---Cary Grant

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          • #6
            Sheesh! Why doesn't she buy bulbs and be done with it? They're even cheaper!
            Dull women have immaculate homes.

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            • #7
              Because she wants her pretty flowers NOW! She's too lazy to plant and grow her own.

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              • #8
                Ooh, what a horrible woman. Her thumb's far too . . . red, black, what is the right color? In any case, I'll bet she's the death knell to any plant she touches.
                Customers should always be served . . . to the nearest great white.

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                • #9
                  Hell, I just wait until Lowe's put theirs on sale. A lot of them, there's really nothing wrong that a little love won't fix. That's how I wound up with a beautiful black calla lily for $1 last year. Now I'm trying to coax it to start growing again.

                  Quoth Sheldonrs View Post
                  I was picturing this when i read the title:


                  http://www.youtube.com/watch?v=m_mtrfrNIkg
                  Love that show. Especially Onslow. "Why am I sitting here surrounded by no beer?" And he watched Open University!

                  Quoth Mishi View Post
                  So was I! Damn Bucket woman!
                  It's pronounced Boo-kay!
                  It's floating wicker propelled by fire!

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                  • #10
                    I'm of the opinion that anyone coming up and trying to cadge a discount on something that isn't perfect while there are other of that item that are perfect should be blocked entirely by removing the "less-than-perfect" item from availability entirely.

                    If it's not good enough for full price, then it's not good enough to be sold at all, and they can pick from any of the other articles still available.

                    ^-.-^
                    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                    • #11
                      You know what you should have told her, that the plant is a gay man. Then watch her drop them like a rock.

                      For those of you not in the know, it's a Greek legend that Apollo once had a male lover, a young man named Hyacinthus. The young man died and Apollo turned him into a flower.

                      So. If she comes back, maybe get her on the subject of religion somehow and say she probably doesn't want the flowers anyway.
                      My Guide to Oblivion

                      "I resent the implication that I've gone mad, Sprocket."

                      Comment


                      • #12
                        Quoth flybye023 View Post
                        I hated those customers when I worked my store's garden center. We could give a 10% discount max.

                        I could never understand the customers' arguments on why they should receive a discount either.

                        Plant's a little wilted/pot bound? Re-plant and give it some water when you get home--it's a plant. It will recover.

                        You don't think this plant looks very good and don't want to risk the money? DON'T BUY IT! There's plenty of perfect plants over on the racks.

                        You can't believe that I won't accept the paltry amount of money you're offering to take this mangled plant off our hands? I'm not selling you a plant at 50% off that the nursery will give us 100% refund on. That's right, 100% regardless of the condition of the plant. Sooo, trust me--we're not going to lose money if we don't sell you this poor flower.
                        Precisely what I thought throughout the whole episode. There were hyacinths with all 3 heads opened and they looked beautiful, but for some reason that I cannot fathom ( yeah right) she picked one that wasn't fully in bloom to make a fuss over

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                        • #13
                          People like this are so petty. What are we talking she'd be saving, a couple dollars at the most? It's worth it to her to get all bent out of shape to save what amounts to sofa change?

                          geeze!

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                          • #14
                            Quoth Sheldonrs View Post
                            I was picturing this when i read the title:


                            http://www.youtube.com/watch?v=m_mtrfrNIkg
                            Who else could it have been?

                            Poor Richard. . . it's a wonder he's not in the loony bin by now or taken to drinking heavily.
                            Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

                            Comment


                            • #15
                              Quoth RecoveringKinkoid View Post
                              People like this are so petty. What are we talking she'd be saving, a couple dollars at the most? It's worth it to her to get all bent out of shape to save what amounts to sofa change?

                              geeze!
                              More like one dollar at the most unfortunately

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