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One flew over the bookshelf (Long, Language, Rantish)

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  • One flew over the bookshelf (Long, Language, Rantish)

    Dear assh.. "customer",

    While I may only be a lowlife bookshop employee, you can trust me on several issues.

    Like when you ask "do you have such and such book" and I say "no, sorry". Take my word for it. I usually don't hide books just to get a kick out of your saddened face. When you insist that I check "the screen" (people don't seem to get that it is in fact the hardisk/hd etc which stores programs and info, not the screen) and yet again the answer is "no", don't then ask me to "try looking in the back-room". Why do I know that XX-book is not in? Because its my job to know you stupid fuck!

    When you have found a book on the new arrival table, don't automatically assume that the book is on sale and/or can be found in paperback. The publishers and "the union of book-stores" have an agreement that XX-book has to stay at retail price for so and so long before we, the stores can lower the price, and the publishers will also wait for at least a year if not more before making a paperback version. They and us wanna actually earn some money, strange, eh?

    Don't complain about the price to the cashiers, its not out "fault" and we don't deserve snarky comments, especially when you have no problem paying with a 1000 NKR note (That's roughly $180 or £100) and I can see a BMW/Audi/Mercedes-Benz keyring dangling nonchalant from your pinky!

    Guess what? Threatening to "go to ours competitors" isn't going to change shit. Shall I tell you why? Simply, they have the exact same prices as us! Perhaps they stock a few other titles than we do, and we stock books they don't have, but prices on 99% of the books are the same! Every time you storm out, I imagine the embarrassment on your face when you find out that "the other store" has the same book at the same price. Ha fucking ha!

    Yes, over time bookshops unfortunately do take in other merchandise than books. Things like notebooks, postcards, gift-cards, pens, pencils, office articles and the likes. Sometimes the store-manager or some other douchbag will have taken in random junk like party-hats, stickers, teddy's, jigsaw puzzles and various other obscure items which the regional/corporate paper-pushers have decided can make us an extra kroner or two, but there -is- a limit to what you can expect us to have.

    And don't give me that "I've always bought it here, you had it befooore". Shall I tell you why we don't have it any more? It's because each store, before the company almost went bankrupt, ordered tons of small items, papers and oddities that technically isn't a part of our inventory. That combined with corporate over-expanding nearly shut down a company with a 110 year history.

    But why should you care about that..? Just as long as we specially order whatever obscure non-book item you want. Sorry, its not gonna happen.

    This. is. a. bookshop. You want oddities? Go to "Chlas Olson", they have all the random shit you can just about imagine. Pester them. If you want books, I'll help.


    I'll come back to more specific and fun stories, but for now, thanks for reading

  • #2
    to

    Don't you just love the cheapskates who obviously have plenty of money but fight tooth and nail to be parted with any of it?

    ^-.-^
    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

    Comment


    • #3
      Hello fellow bookstore slave. serf. Victm. Employee!!!

      I feel your pain. Really I do.

      <offers hugs, booze and baked goods.>

      Comment


      • #4
        yep, love those cheapskates who dicker over every penny/nickle/dime for that treasured bargain.

        mmm, bookstores, my favorite thing!
        look! it's ghengis khan!
        Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

        Comment


        • #5
          Fellow booksellers unite!!

          With regards to cheapskates we often, or shall I say, always, have sales going on. So its not like people are always paying premium for books.

          A while ago we had our annual "mammoth-sale". Quite a large number of shitty books along with a few good ones go on sale for less than 75% of the original price. Any one who has worked a sale like this knows what kinda people rear their ugly head..

          We get the type of people who feel the need and have no shame admitting that these books are next years x-mas presents.

          Now before I get smacked for that one. Remember the "its the thought that counts" thing? In these cases people are not getting brand new books or even really good ones, they are the ones the two main "centralstorages" for almost all bookshops want to get rid off. If we are lucky, they may be a few good books in this mesh, but mostly they are crap.

          Now, it may seem "cheap" that corporate decides to have all this books on discount, and I really dont have any say in the matter. But I swear I only see these come-in-for-sale-reason-people only once a year, and it is for the "mammoth-sale". Problem here is that when Mr. or Mrs McGreedy give these shoddy books away as gifts, more often than not, some random guy or gal comes in months after the sale, fuming, wanting to exchange a book they got..

          Cynical bookseller = Me

          "Thoughtful gift" receiver = SC

          SC enters the stage, goes over to the first PC/cashiers he sees.

          SC: Hey, I got this present for my birthday but I have (1) read it. (2) I don't want it.

          Me: Allrighty, let me just check it. Ahh.. Sorry, this book was on the "mammoth-sale", no returns on sales goods I'm afraid. (Uh-oh..)

          SC: But how was I supposed to know thaaat?! I only got it yesterdaaay! Can't you make an exception..?

          Me: Well, I'm sorry about that, but only fully priced goods can be exchanged and then only with proof of purchase, either the receipt or if the customer has asked, a "gift-exchange note". (to be put in the front page of the book)

          (I always feel the need to spoon it in for them, usually it ends with a grunt and they leave, but not in this case)

          SC: That's still not myyyy problem!!

          Me: Sorry. Honestly, it isn't mine either.

          (SC tries to stare me down, and suddenly a light-bulb flashes above his head)

          SC: A-HA! If I brought you the receipt you'd have to let me exchange it! *smartass grin*

          (Oh God, rinse and repeat)

          Me: Sorry again, but the book is still a sales-book and cannot be exchanged In any event, the "mammoth-sale" ended more than 30 days ago, which in any case would be the limit of the exchange period IF the book was not on sale..

          SC: Thats wrooooong! I know the law! You haaave to give me something in exchange!!!111!!

          (Out goes shatteredillusions and in steps slightly pissed of cynical bookseller from hell)

          Me: Really? Would you like me stepping into wherever you work and presume to know your job better..? I know for a fact what customers are entitled to and what they are NOT, and most often or not we go further in pleasing customers than the law requires. There is nothing wrong with the book, it was on sale and in any case you have no proof of it coming from here, to which I don't need to see any receipt because the factual event of the "mammoth-sale" being over and done a while ago!

          SC: This is bad customer service, the customer is always right!! (What?) What am I suppose to do with this book now?!?

          (I just stare blankly at him)

          SC: Never mind, I'll just try your competitors, they always exchange!! (Like hell they do)

          Off marches SC with the 29 kroner (!!!) book under his arm, muttering about how the world has turned into leaving me standing behind the counter wondering how people like that can actually think they are in the right to behave like that..

          /slitwrist
          Last edited by Shatteredillusions; 04-23-2010, 06:22 PM.

          Comment


          • #6
            For crying out loud it was a GIFT! What is unfair about them not getting money for something that they really weren't expecting in the first place?!

            Dull women have immaculate homes.

            Comment


            • #7
              While I agree that the person trying to return the book is an SC, and it's never a good sign when someone buys gifts which aren't appreciated, I'm assuming you get the same problems without the mammoth sale. Is it just because the books are that crappy at the sale that the only people returning gifts bought more than 30 days ago are from the sale?

              Comment


              • #8
                Well.. Nah.. I think it was a combination of customers "forgetting" that often enough people who are the recipients of said gifts think they can exchange or get money back by going into a random shop and the fact a lot of people buy stuff on sale for the sole purpose of having a cache of cheap prezzies to give away for birthdays, Christmas and other gift-giving events.

                The big problem with books is that customers have an opinion of a book is just a book. Doesn't matter for them if the book is bought at store A or B, and by some wave of the wand, a book can be exchanged anywhere. Like an unofficial "customer law". The problem for us is that we don't want random books. Another myth is that we "always" did this before, you know..

                You get the feeling you need to teach customers the act of self-responsibility and common sense. Maybe store owners have taken back brand new and unspoilt books from people without any proof of purchase, and its these few episodes that give the "customer law" and myth substance.

                Like I've told the employees I've hired: Perhaps the book is stolen, either from us or someone else, often enough people buy books and "carefully" read them and then try to get refunds (If they do bring a receipt and I do see its been "used", there is no refund). I've seen people bringing rather expensive medical books down from the medic-department and trying to get a refund "because they didn't need it for class".

                I'm pretty sure that scammers have more than once gotten away with that. Which is why now, unless there is a really good reason, death and such, you only get a voucher for the exchanged book, or another book.

                Then we get the more elaborate scammers. They potentially steal a book try to get a refund, denied, get a voucher instead, get another expensive book, go to another cashier they know is pretty new, make sure they get the receipt for the purchase of the second book (paying with the voucher) marked with a 2 day money refund.

                Next day he's back with the $100 book, gets is money back and voila. Scam over.

                Sharp eyes out there will possibly see the problem of using vouchers and getting a marked receipt with the elusive "2 day money refund". (I had to make a new company rule that stated you can't use a exchange voucher if you wanted a 2 day return) Because the basics of our transactions is a 30 day exchange, that wont give you any money back.

                Its not always east being new employee, learning all the ropes, especially here where customers are more rude than I've ever seen in any other country I've ever visited. Hence my strict enforcement of exchange. And hence the change in policy.

                You do learn a lot about people and how far one is willing to go..

                Comment


                • #9
                  The big problem with books is that customers have an opinion of a book is just a book. Doesn't matter for them if the book is bought at store A or B, and by some wave of the wand, a book can be exchanged anywhere. Like an unofficial "customer law". The problem for us is that we don't want random books. Another myth is that we "always" did this before, you know..
                  Ugh, I hear you. I work for an independent, local bookstore chain but somehow people always equate us with Barnes & Noble (a national chain). So when they return something and I tell them we don't carry it, they always whine, "But it was a gift and my sister/uncle/mom/whoever SAID they got it heeeere!"

                  Well, guess what! They're wrong/they forgot/they're stupid. Bye.
                  https://www.facebook.com/authorpatriciacorrell/

                  Comment


                  • #10
                    Quoth Shatteredillusions View Post
                    When you insist that I check "the screen" (people don't seem to get that it is in fact the hardisk/hd etc which stores programs and info, not the screen) and yet again the answer is "no", don't then ask me to "try looking in the back-room".
                    You can't be serious to think that people think the info is in the screen and not on the actual computer.

                    Comment


                    • #11
                      I don't understand buying books as a gift. How do you know if the person has read the book or not? Unless somebody asks for a specific book, or its something so unique I know the person doesn't have it I just avoid giving books completly

                      Comment


                      • #12
                        Quoth elsporko View Post
                        I don't understand buying books as a gift. How do you know if the person has read the book or not? Unless somebody asks for a specific book, or its something so unique I know the person doesn't have it I just avoid giving books completly
                        Or, y'know, that's what gift cards are for. Say what you want about them being impersonal, but I LOVE to get bookstore gift cards as presents.

                        <Ahem> Back to the OP...

                        My store's a little different, selling university textbooks, so our refund policy is a bit stricter. Even so, people will come in at all times, and try to return books, claiming we HAVE to take them because <Local non-textbook chain stores> do it!!

                        Um, no.

                        Or, we'll be out of a textbook and students will ask "Are you sure?"

                        ...

                        I get asked to check the back room a lot, too. Sadly, all that's back there is a metric-fuckton of hats, that ex-GM bought 27 million of, and they're plotting world domination...

                        Comment


                        • #13
                          I'm fine with books as gifts, provided it's from someone who has some clue to my taste. As long as they're by an author I don't rant and rave over, I probably don't own anything by them. (I don't buy very many books, and I tend to only buy the ones I've already read 5 times).

                          And yes, I've had a relative give me a book that was completely inappropriate. (Recommended for people who like DaVinci code. I don't like books with factual errors, and I hate suspense books where the characters are all artificially ignorant to give the readers a chance to figure things out first). However, this is the same relative who gave us a $50 gift card to the Keg, so it's not like her other gifts are any better. It's not that it was a book that was the problem, it's that she doesn't pick generic gifts, and misjudges what taste to get the non-generic gifts for.

                          Comment


                          • #14
                            Quoth Willis View Post
                            You can't be serious to think that people think the info is in the screen and not on the actual computer.
                            Yes, because there are people who think the screen is the computer.

                            Haven't you ever seen the video of the guy who goes nuts in his cube and destroys his keyboard and monitor? He never once goes after the box under his desk where the problem truly resides, only the I/O devices he normally interacts with.

                            ^-.-^
                            Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                            Comment


                            • #15
                              Quoth Willis View Post
                              You can't be serious to think that people think the info is in the screen and not on the actual computer.
                              Oh really? Ignorance is bliss, and its all around.

                              http://www.youtube.com/watch?v=aY_CidIS8YM

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