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The problem with Ferrets-
I have a customer that comes into the store one to two times a week that goes by the name Ferret. Ferret is an older gentlemen who seems to be spending his retirement on small projects. Ferret has a tendency to ask for difficult to source hardware and gets ticked off when we don’t have it in the store. We are sitting on $60,000 worth of inventory, but typically don’t stock left handed metric jam nuts. As per company practice I offer to get the items shipped into the store. He then complains about how long it will take for the items to arrive. (1-3 days) When the nuts or bolts or screws or clips he orders arrive, he picks them up at the store and then complains that we add a freight charge on the items. The kicker is Ferrets order are insanely small (low quantity). So when he gets a $4.00 freight charge on $0.97 worth of stuff he complains.
I also don’t seem to speak Ferrets language. I hope you understand, we both are speaking English, but what I say does not seem to register with him and he gets me so flustered trying to find his unicorn widget, I seem to not understand the words coming out of his mouth. Did I neglect to mention Ferret always seems to have somewhere else he would rather be? Every time he comes in the encounters get faster and faster and he gets briefer and terser with me.
This bothers me. I get him the stuff as fast as possible, but without a dictionary of mountain man machine tool terms (Google ftw), and a
Star Trek teleportation devise to our suppliers I am doing the best I can.
I was three seconds from telling him to go play in heavy traffic the other day but my brain to mouth filter was screwed on straight, so I smiled and placed his disgustingly small order. What am I to do?
I have a customer that comes into the store one to two times a week that goes by the name Ferret. Ferret is an older gentlemen who seems to be spending his retirement on small projects. Ferret has a tendency to ask for difficult to source hardware and gets ticked off when we don’t have it in the store. We are sitting on $60,000 worth of inventory, but typically don’t stock left handed metric jam nuts. As per company practice I offer to get the items shipped into the store. He then complains about how long it will take for the items to arrive. (1-3 days) When the nuts or bolts or screws or clips he orders arrive, he picks them up at the store and then complains that we add a freight charge on the items. The kicker is Ferrets order are insanely small (low quantity). So when he gets a $4.00 freight charge on $0.97 worth of stuff he complains.
I also don’t seem to speak Ferrets language. I hope you understand, we both are speaking English, but what I say does not seem to register with him and he gets me so flustered trying to find his unicorn widget, I seem to not understand the words coming out of his mouth. Did I neglect to mention Ferret always seems to have somewhere else he would rather be? Every time he comes in the encounters get faster and faster and he gets briefer and terser with me.
This bothers me. I get him the stuff as fast as possible, but without a dictionary of mountain man machine tool terms (Google ftw), and a
Star Trek teleportation devise to our suppliers I am doing the best I can. I was three seconds from telling him to go play in heavy traffic the other day but my brain to mouth filter was screwed on straight, so I smiled and placed his disgustingly small order. What am I to do?
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