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3 ads breaking at once today. THREE. A large-ish one, a considerably smaller one, and a big loyalty book, along with $10 off a $XX purchase coupon. This means busy busy. People always come in and spend enough to use up their coupons.
Technology didn't pass you by. It sat on your head
Guy comes in right after we open, purchases a recliner. He fills out a hold form because he can't take it with him right away and he has to wait on somebody with a trailer.
If he isn't all bagged up, he sure sounds the part. Every thing that comes out of his mouth is slurred. "Uhhh, yeeeaahhhh, ifya cud jus put this aside fer me, it'd be jus my luck to come back an...."
He whips out his credit card, drops it on the service desk counter. Lady behind the counter tells him he has to swipe his own card. This leads to a couple unsuccessful attempts to swipe the card the right way before I show him how.
Then when the pin pad asks for his signature, he picks up the pen chained to the counter and starts to "sign" his name on the screen until I point the little stylus-thingy he's supposed to use instead.
I'm grievously saddened. Really I am.
Later on, I'm waiting at the service desk to get a reciept checked off for a carryout. I overhear some woman throwing a fit at the service desk. Seems she bought some stuff back in December, and was returning it, and wanted the money put back on her debit card.
I don't think so. Homey don't play dat. After 90 days have passed, all refunds come in the form of a gift card. We can't override the system to put the money back on a debit card.
Okay, the gift card isn't an option because she doesn't come to the swamp often at all and thinks it would take her a long time to spend up the gift card.
So she'll take cash instead.
I don't think so. Homey don't play dat. After 90 days, we don't give cash refunds either.
Woman tells up to keep her items and donate them to charity or something, says she's never shopping with us again, and demands corporate's number.
Dear friends, please join me in not flagellating myself over the loss of her meager business.
Co-irker of Irv's killed. Film at 11
I'm going to kill Doreen Larkin, I swear to God.
I'm all alone, covering the floor because our one floor person is on a break, and a call gets paged for domestics. I pick it up...and get ripped a new asshole.
In between the caller's frantic shrieks and shouts, I piece together what happened: The caller was in the store a couple days ago, looking for some curtains which we turned out not to have. Doreen came over to help her, and told her we could not issue her a raincheck on those curtains, but she would take her name and phone number and call her back, because we had a truck coming in and she thought those curtains would be on it. Mind you, she said this without checking the truck manifest to make absolutely sure.
Truck comes in, gets filled and backstocked, Doreen fails to call the customer. Doreen also doesn't leave us a note or anything telling us this woman is expecting a call about the status of her curtains. Nor does she tell us which style and size of curtain the customer is looking for, or how many. So the customer calls me, and unloads on me, and all I can do is stand there and go "D-awwwwww, I don't have that information. D-awwwww."
We are not supposed to be taking down names and phone numbers because it can lead to Charlie Foxtrots such as this. And I told the lady she wasn't supposed to do that. Yeah, I know, it's unprofessional to throw your co-workers under the bus like that. I did it anyway. No fair I should be yelled at for somebody else's mistake.
Off da hook
We got in a shipment of outdoor shepherd's hooks yesterday. We put them all on a cart and put them outside for lawn and garden.
Last night the cart of shepherd's hooks got pushed back inside. Seems planogram specialist, who's somewhat in charge out in lawn and garden, decided she didn't want to deal with them. So, with GM manager's approval since the two of them are basically joined at the hook, she brought the hooks back inside, where they will sit until such time as lawn and garden finally decides to put them out for sale, which may be after inventory in a couple weeks since GM manager wants us to count them under a backroom location.
No, you bimbo! The shepherd's hooks go outside, where people will buy them and where they are planogrammed anyway! If it were my call, those hooks would go right back outside and lawn and garden would be forced to do something with them, instead of just forgoing sales during the busiest time of the season.
If anybody needs me, I'll be popping ibuprofen like it's Skittles. Taste the rainbow.
Technology didn't pass you by. It sat on your head
Guy comes in right after we open, purchases a recliner. He fills out a hold form because he can't take it with him right away and he has to wait on somebody with a trailer.
If he isn't all bagged up, he sure sounds the part. Every thing that comes out of his mouth is slurred. "Uhhh, yeeeaahhhh, ifya cud jus put this aside fer me, it'd be jus my luck to come back an...."
He whips out his credit card, drops it on the service desk counter. Lady behind the counter tells him he has to swipe his own card. This leads to a couple unsuccessful attempts to swipe the card the right way before I show him how.
Then when the pin pad asks for his signature, he picks up the pen chained to the counter and starts to "sign" his name on the screen until I point the little stylus-thingy he's supposed to use instead.
I'm grievously saddened. Really I am.
Later on, I'm waiting at the service desk to get a reciept checked off for a carryout. I overhear some woman throwing a fit at the service desk. Seems she bought some stuff back in December, and was returning it, and wanted the money put back on her debit card.
I don't think so. Homey don't play dat. After 90 days have passed, all refunds come in the form of a gift card. We can't override the system to put the money back on a debit card.
Okay, the gift card isn't an option because she doesn't come to the swamp often at all and thinks it would take her a long time to spend up the gift card.
So she'll take cash instead.I don't think so. Homey don't play dat. After 90 days, we don't give cash refunds either.
Woman tells up to keep her items and donate them to charity or something, says she's never shopping with us again, and demands corporate's number.
Dear friends, please join me in not flagellating myself over the loss of her meager business.
Co-irker of Irv's killed. Film at 11
I'm going to kill Doreen Larkin, I swear to God.
I'm all alone, covering the floor because our one floor person is on a break, and a call gets paged for domestics. I pick it up...and get ripped a new asshole.
In between the caller's frantic shrieks and shouts, I piece together what happened: The caller was in the store a couple days ago, looking for some curtains which we turned out not to have. Doreen came over to help her, and told her we could not issue her a raincheck on those curtains, but she would take her name and phone number and call her back, because we had a truck coming in and she thought those curtains would be on it. Mind you, she said this without checking the truck manifest to make absolutely sure.
Truck comes in, gets filled and backstocked, Doreen fails to call the customer. Doreen also doesn't leave us a note or anything telling us this woman is expecting a call about the status of her curtains. Nor does she tell us which style and size of curtain the customer is looking for, or how many. So the customer calls me, and unloads on me, and all I can do is stand there and go "D-awwwwww, I don't have that information. D-awwwww."
We are not supposed to be taking down names and phone numbers because it can lead to Charlie Foxtrots such as this. And I told the lady she wasn't supposed to do that. Yeah, I know, it's unprofessional to throw your co-workers under the bus like that. I did it anyway. No fair I should be yelled at for somebody else's mistake.
Off da hook
We got in a shipment of outdoor shepherd's hooks yesterday. We put them all on a cart and put them outside for lawn and garden.
Last night the cart of shepherd's hooks got pushed back inside. Seems planogram specialist, who's somewhat in charge out in lawn and garden, decided she didn't want to deal with them. So, with GM manager's approval since the two of them are basically joined at the hook, she brought the hooks back inside, where they will sit until such time as lawn and garden finally decides to put them out for sale, which may be after inventory in a couple weeks since GM manager wants us to count them under a backroom location.
No, you bimbo! The shepherd's hooks go outside, where people will buy them and where they are planogrammed anyway! If it were my call, those hooks would go right back outside and lawn and garden would be forced to do something with them, instead of just forgoing sales during the busiest time of the season.
If anybody needs me, I'll be popping ibuprofen like it's Skittles. Taste the rainbow.
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