tales of suck that I found out about today

[Gibbo]

Today at work our security guard was telling us about some of the things that has happened at the customer service desk involving unreasonable customers and staff who should know better.

There was a man who returned a bag of grapes with only three grapes left because he didn't like them. As a "goodwill gesture" because of how far he had to travel, he got a new bag of grapes and a £20 voucher.

A woman who returned a tub of butter which was only one scrape of a knife away from being completely empty because it was out of date and received a voucher in compensation

Someone who tried to buy cigarettes from the kiosk and as he was under 25 he was asked for ID under the think 25 policy. He kicked up such a fuss about it that the store manager gave him two £20 pound vouchers for his inconvenience.

This is the best one...

A woman left the store after doing her shopping and a pigeon, which was sitting on the sign above the enterance door did it's business and it landed on her coat.
She went back in demanding that the store paid for the dry cleaning and they agreed, and she got a voucher as well!

So it's official, if someone is outside of your store and a bird shits on him/her it's your store is liable and has to pay the cleaning bill.

[Exaspera]

After reading this site for awhile something is becoming made clear to me: If I act like an #%%^^&, I can get pretty much what I want for free. Problem is, I'm just not that way!

[Amina516]

Where do u work?

I will be on the first plane across the pond to collect vouchers. Which I will then sell, then take the money and exchange currency and then fly back home to support my family with...

Ah forget it. That idea is just as stupid as your managers caving in to every bitch fest they encounter.

[Racket_Man]

almost sounds like my pizza place a couple of years ago. that was until the economy started to slip, then it was ahhhhh just give it to them anyway (no hassel or call to the corp complain line. to many of those and the fanchise + corp come horndoggin in)

but then I have read this board for the last 10 years ......


BZZZZZZZZZZZZZZZZZZZZZZZZZ


Permanent brain BSOD
<reboot failed...............>

Still makes no sense to make money you have to loose a boatload of money just to keep the "customer" happy

[ShadowTiger]

What the staff have yet to realize is that the way the customer becomes happy is by getting free stuff. All the stuff they bring in is only a diagram; if the item they hold in their hand is not a voucher, they are unhappy. If it is a voucher, they are happy. That's how the game is played.


What I would like to see is a contract for the sucky customer to provide $xx.xx worth of business to the store in exchange for the goodwill. After all, it wasn't the store's decision to make this particular customer shop here. No, they came here out of their own free will and volition. If they want something free in exchange for their patronization of the store, they need to pony up and ensure that the gesture of good will goes both ways. "If we will extend good will toward you as you decide to shop here, we're sure you will continue to shop here in the future. Otherwise it's not really worth our time to reward you eating most of the butter and then returning it, now is it."

[Kristev]

That's why employees can't get a raise; because managers give scammers too many freebies.

[Rantsylvania 6-5000]

That's why employees can't get a raise; because managers give scammers too many freebies.

Amen! Exactly what I was thinking...'cause it sure as shit won't come out of the CEO's pockets!

I wonder how they'd react if we went into their place of business and demanded free stuff? If, indeed, these scammers even work for a living!

[chainedbarista]

the bird was sending her a message...

considering all the freebie caving, it's no wonder prices rise so ridiculously.

[Exaspera]

What I would like to see is a contract for the sucky customer to provide $xx.xx worth of business to the store in exchange for the goodwill. After all, it wasn't the store's decision to make this particular customer shop here. No, they came here out of their own free will and volition. If they want something free in exchange for their patronization of the store, they need to pony up and ensure that the gesture of good will goes both ways. "If we will extend good will toward you as you decide to shop here, we're sure you will continue to shop here in the future. Otherwise it's not really worth our time to reward you eating most of the butter and then returning it, now is it."

That would never work. You OWE that person free stuff for just existing and everything that happens to them is ALL your fault. They don't owe anyone for anything!

[Kanalah]

Wait wait wait wait....

So what you're saying is, if I act like a preschooler, I can get free stuff?

And here I am being nice to my local perveyers of fine quilting fabrics for nothing?

(Not really, I bring them homemade cookies and they hold new fabrics for me sometimes.)

[infinitemonkies]

What stores should be doing in these cases is giving a discount card.

Minor suck = 10% coupon, any number of items, 1 time use

Moderate suck = 10% off card, unlimited use, valid for a month

Major suck = 20% off card, unlimited use, good for a year



etc.

[Pagan]

There was a man who returned a bag of grapes with only three grapes left because he didn't like them. As a "goodwill gesture" because of how far he had to travel, he got a new bag of grapes and a £20 voucher.

This made me giggle after I noticed the "£" and saw you were in Liverpool. How "far" he had to travel takes on a whole new meaning because your whole country could fit in one corner of my state!

And who doesn't like grapes? Especially after they've been juiced and fermented.