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Saaaaatttturrrdayyyy Deeeliverrrryyy
ARGH!
Today is Friday, day of hell for me. Why? Because people place their prescription orders for Saturday delivery via FedEx. Which is an extra $23 onto the normal shipping fee.
This shipping option is only available until 1 p.m. (when the pharmacy closes) so that people don't try to pay for the extra shipping when the pharmacy is closed resulting in the order not getting processed until Monday (and ultimately, saturday shipping fee wasted)
So I'm on my coworkers phone with a customer when my own phone rings. I don't get to it, so it goes to voicemail. When I'm finished, I go and listen to my voicemail. I get some old sllooowww ssppeeeaakkiing woman.
"This is <name> and there's only half an hour left, I paid for Saturday delivery, uhh <insert 1 entire minute of pause> someone needs to call the pharmacy and make my order get shipped out...blargle... call me back"
This took a while to listen to, but right when I get off the voicemail, I have a call from her. Great. I answer and I get this-
EW-Entitlement Whore
Me-
Me: <opener>
EW:Yeah, my order is #### and I paid for Saturday delivery and <ensert copy of voicemail here>
Me:OK, is this <name>?
Ew: Yea and you need to call the pharmacy, theres only 30 minutes left and I won't be here on Monday to sign for it...
Me: (I don't have authorication to call the pharmacy, FTR) Well, ma'am, as you said, the pharmacy STILL has 30 minutes to process your order. Please be patient. If you'd like, I can keep my eye on your order and call you with the Fedex tracking number. It'll be ready in a few minutes more than likely.
EW: I'll hold while you call the pharmacy.
Me: (WTH? You deaf or something?) No, ma'am. I can't call them yet, I have to wait until after the deadline to call them (complete lie)
EW: Well the doctor has already approved it, and it's been 15 days (Again, WTF? She placed it this morning) and the pharmacy online has 30 minutes to do it. They NEED to process my order now and make SURE that it will be here on Saturday.
Me:
OK, ma'am. You need to wait for them to process your order. They're doing it right now.
EW: FINE! I'll just wait then! <mumble something about calling pharmacy> *click*
What I failed to tell her is that the website doesn't update until 9 p.m. So she won't see her tracking number until then. But she rejected that I call her when I get the tracking number. Her loss.
Her voice just grated on my last nerve. And her wording was basically like "You have to do everything I say because I PAID FOR SATURDAY DELIVERY!"
Today is Friday, day of hell for me. Why? Because people place their prescription orders for Saturday delivery via FedEx. Which is an extra $23 onto the normal shipping fee.
This shipping option is only available until 1 p.m. (when the pharmacy closes) so that people don't try to pay for the extra shipping when the pharmacy is closed resulting in the order not getting processed until Monday (and ultimately, saturday shipping fee wasted)
So I'm on my coworkers phone with a customer when my own phone rings. I don't get to it, so it goes to voicemail. When I'm finished, I go and listen to my voicemail. I get some old sllooowww ssppeeeaakkiing woman.
"This is <name> and there's only half an hour left, I paid for Saturday delivery, uhh <insert 1 entire minute of pause> someone needs to call the pharmacy and make my order get shipped out...blargle... call me back"
This took a while to listen to, but right when I get off the voicemail, I have a call from her. Great. I answer and I get this-
EW-Entitlement Whore
Me-
Me: <opener>
EW:Yeah, my order is #### and I paid for Saturday delivery and <ensert copy of voicemail here>
Me:OK, is this <name>?
Ew: Yea and you need to call the pharmacy, theres only 30 minutes left and I won't be here on Monday to sign for it...
Me: (I don't have authorication to call the pharmacy, FTR) Well, ma'am, as you said, the pharmacy STILL has 30 minutes to process your order. Please be patient. If you'd like, I can keep my eye on your order and call you with the Fedex tracking number. It'll be ready in a few minutes more than likely.
EW: I'll hold while you call the pharmacy.
Me: (WTH? You deaf or something?) No, ma'am. I can't call them yet, I have to wait until after the deadline to call them (complete lie)
EW: Well the doctor has already approved it, and it's been 15 days (Again, WTF? She placed it this morning) and the pharmacy online has 30 minutes to do it. They NEED to process my order now and make SURE that it will be here on Saturday.
Me:
OK, ma'am. You need to wait for them to process your order. They're doing it right now. EW: FINE! I'll just wait then! <mumble something about calling pharmacy> *click*
What I failed to tell her is that the website doesn't update until 9 p.m. So she won't see her tracking number until then. But she rejected that I call her when I get the tracking number. Her loss.
Her voice just grated on my last nerve. And her wording was basically like "You have to do everything I say because I PAID FOR SATURDAY DELIVERY!"
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