I hate queue jumpers.

[Lace Neil Singer]

Last night was the Saturday of Suck. -.- I knew there was a reason to hate working Saturday nights.


Queue Jumper.

There was a huge queue of customers stretching out the door, a crammed full forecourt... and a girl who thought that she was far too speshul to wait in said queue. She ran past the queue and up to my till, saying, "I'm on pump 11, here's my money." She then threw a note down and tried to run out the door, heedless of my demands that she wait til I'd checked the pump. However, the door would not open, due to the fact that I'd locked it. I then told her to wait her turn in the queue and she was forced to go to the back of the queue and wait. I did reopen the door so that other customers could get in and out, but was always ready in case Miss Queue Jumper tried to make another break for freedom; she didn't.


I Will Insult You And You Will Change Your Mind!

Rule #7 pertaining to ID checks; if you are a customer who has been refused sale of cigarettes due to having no ID, throwing insults my way will not make me change my mind and serve you. Nor will trying to tell me how to do my job; I am quite aware that eighteen is the minimum age that you can buy cigarettes, however we are operating on "Think 25", which means that anyone who looks under twenty five needs to produce ID and if they can't, then they don't get their ciggies.

Calling me a "bitch" will not make the slightest bit of difference, save to make me even more determined that you leave the premises. With said idiot, he then sent his equally stupid friend in to have a go; he said, "Your friend (refering to my collegue Jim) knows me, he knows how old I am!" As expected, Jim did not know them; they thought that he wasn't around when in fact he was round the back so his sudden appearence meant that they had to give up their cunning plan and leave.


I Put On An Extra Ten Pence So Take It Off!

This woman came into the petrol station and said to me in an imperious voice (ie, "You slave, me owner"), "I only meant to put in twenty pounds and I went over. Take the extra off, if you please." She'd put an extra ten pence on; there is no way that I'm going to take that off. Why should I? If we did that for every single customer who went over, we'd lose money. I refused, and she glared at me before digging out a ten pence piece and thumping it down on the checkout.


A Lack Of Planning...

Once more, say it with me. XD A lack of planning on your part does not constitute an emergency on mine. This customer forgot her petrol voucher; it's a voucher that enables you to get five pence off every litre. She produced it after the transaction had been completed and demanded that I void the transaction so that she could use it. I could do that; I do know how to... however, I refuse to do so for this reason. I will void a transaction and do a refund if I am the one who's made the mistake; however, I am not doing a void for a customer mistake. The voucher had another week on it so she could easily use it before it expired. She eventually stormed out in a huff.

[fireheart]

Lace, just a question: do you get idiots who abuse the system repeatedly so they get multiple vouchers? I have one guy who demands it because "he buys fuel every day." I wound up passing that on to both the front end manager AND the store manager. Both of them told me not only to refuse to do so, but to get a manager. I've since passed on the situation to all supervisors.

[Lace Neil Singer]

The vouchers are handed out in the main store when a customer buys £50 worth of shopping. They can't get multiple vouchers; tho, we have had those who have tried. I've often gotten calls from customer services who have had customers demand multiple vouchers cuz they've spent say, £150, and it always gives me great pleasure to tell said SCs "One voucher per transaction."

We've also had people who attempt to use two vouchers in one go; they are always refused. And hilariously, we now have the use by date on the vouchers now; they never used to, they just had "Expires in 14 days from date of issue" and the issue date. XXD Guess everyone got sick of customers refusing to do basic maths.

[bainsidhe]

"I only meant to put in twenty pounds and I went over. Take the extra off, if you please."

Oh no problem at all. But you'll first need to give us back the extra ten pence of petrol, if you please.

[blas]

OOoohh I always hated it when people would try to jump the line and swagger up and throw money at me or leave it on the counter and walk off.

You saw how busy it was when you pulled up. You could have went somewhere else.

[fireheart]

I've had queue jumpers as well. Most of them seem to be of the mentality that because they only have one or two items, they can jump the queue automatically.

[XCashier]

She ran past the queue and up to my till, saying, "I'm on pump 11, here's my money." She then threw a note down and tried to run out the door, heedless of my demands that she wait til I'd checked the pump. However, the door would not open, due to the fact that I'd locked it.

PWND! I envy you, I wish I could remotely lock the door when some jerk tries a stunt like that.

if you are a customer who has been refused sale of cigarettes due to having no ID, throwing insults my way will not make me change my mind and serve you. Nor will trying to tell me how to do my job....Calling me a "bitch" will not make the slightest bit of difference, save to make me even more determined that you leave the premises.

Exactly. The harder you push, the more we resist. If necessary, you will be thrown out. Yes, we want to make money, but even the most spineless managers usually won't break the law for you. And the bigger the tantrum you throw, the more it proves you are too immature to buy booze or cigs.

[Bented]

You don't have to lock your doors manually? I am so jealous! I wish my store had that ability.

Then again, someone crazy employee would probably start randomly locking and unlocking the doors to mess with drunk customers.

[Mr Hero]

I really love how you handled the line jumper!

[Lace Neil Singer]

Yeah; if you're on the end till you can turn a key to lock the door. It only usually gets used at the end of the night... and of course, to pwn queue jumpers.

[smileyeagle1021]

You saw how busy it was when you pulled up. You could have went somewhere else.

Or join this century and use plastic to pay at the pump

[Lace Neil Singer]

You can't do that at this petrol station; I believe that some petrol stations have pay at the pump, but not this one. In any case, if we did have one, we'd only get people coming in all the time going, "This pump is broken!" and driving us mad. XD

[Whiskey]

I Will Insult You And You Will Change Your Mind!

Rule #7 pertaining to ID checks; if you are a customer who has been refused sale of cigarettes due to having no ID, throwing insults my way will not make me change my mind and serve you. Nor will trying to tell me how to do my job; I am quite aware that eighteen is the minimum age that you can buy cigarettes, however we are operating on "Think 25", which means that anyone who looks under twenty five needs to produce ID and if they can't, then they don't get their ciggies.

Its "Think 40" here. Anyone under 40 gets carded. Also, what the hell? Don't these people drive? Don't they have wallets? I don't think I've ever really been without my id, and if i get carded for booze/whatever, and don't have it I just go "oh well" and leave without my desirables. Or go get my ID.

[Lace Neil Singer]

These boys drove up in a car, so you'd think they'd carry their liciences. I know that over here you have seven days to produce it if you're stopped by the police, but seeing as practically everywhere is on Think 25, it's just common sense to have it if you're eighteen. A friend of mine is twenty eight and still gets IDed; she carries hers around everywhere.

[Misanthropical]

I have never understood those people who drive to the store and then say "I don't have my ID with me". I don't go anywhere without my ID and I certainly don't drive without it.

Besides, I love it when I get carded, since I'm only a year away from 40. I was asked for ID when I bought a R rated movie. My big guy was with me who did a when I was asked for ID. I was .