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Today was a reasonably quiet day, after the inevitable Sunday rush. We'd cleared everything down and were sorting the slight mess things had been left in by the night shift...another story for another day. I think a few of you know that the night team piss me off.
So I spot these two Indian ladies coming up with a PB monitor in the trolley. Monitors are my worst bloody nightmare. Either there's a problem with them that's immediately obvious but they are outside of their 28 day RTS warranty and we have to bounce the customer to TechDirect in home or it's inside the RTS but the problem is intermittent or it's the PEBCAK issue so we have to book it in and test it. Either way, it ends up in an SC, a Pissed off CSR or both.
SC: Bitch
Me: not paid enough to take this shit
SS: SCs Sister
Em: Sales Girl (Emma)
Me: Hiya
SC: I bought this the other day and there's a problem with it
Me: *Holds his hands out to grab the screen box as she picks it up* What's the trouble?
SC: There's no sound
Me: Coming from the monitor?
SC: Nope.
Me: Well, there's no speakers built into the monitor, that's why. You need to buy speakers separately.
SC: what? well, how much is that gonna cost me?
Me: Erm, I think the cheapest set of speakers is PC Basics at £14.99
SC: But I was told that this computer could do sound
Me: It can. Your computer has a sound card *picks up her receipt to check the sales advisors name* but you've gotta have speakers
So checking the receipt I find that the sales person she dealt with was Emma
SC: well, she didn't tell me that on the day I bought it.
Now, I know Em quite well. If SC had mentioned anything about wanting sound, and probably even if she hadn't, Em would have offered her a set of speakers.
Me: Did you tell her that sound was an absolute must when you bought it?
SC: Yes, and she told me the computer had speakers
Me: Okay. I'll go and check that. *Heads over to Emma* Em?
Em: Yeah?
Me: Can you come and have a word with these ladies? they're saying you told them the PC you sold them would do something it doesn't. I think they're about to lie about you to your face, just so you know.
Em: Great. *sarcastically* Hi. How can I help?
SC: I bought this off you the other day, you said it does sound as it is but now he's telling me that I need speakers
Em: That's because you do. You didn't tell me that
SC: You're supposed to know!
Em: Wha...? I'm not a mind reader
SC: It's my fucked up little bastard of a son! he has to listen to his fucked in the head music. DJ Fuckwitt and all those
Quite clearly there are some problems here but I ain't touching them with a 60ft pole and nor is Em, I can see that in her face
SS: (to SC) Calm down a second yeah?
SC: No I won't calm down! They sold me a dodgy computer!
Me: It's not dodgy. No computers come with speakers
SC: Well I want a refund then
Em: We're not refunding a computer because you didn't tell me that you need speakers
SC: Well I ain't taking this bag of shit back home!
Em: Do what you want with it but we're not refunding it.
SC: You're a lying bitch! You know I told you that my son likes listening to music
Em: Okay, you're sisters already told you to calm down. Stop calling me names because that ain't going to get you anywhere other than thrown out
SC: Fuck this. I want to speak to a manager then
Em: Ya know what? Fine! I'll go get a manager *Turns to me as she walks away towards the office* Gimme a sec
Me: You G'head.
Me: *To SC* Can I take your postcode please?
SC: *Turns back to me*
SS: Don't be so rude, give him your postcode!
SC: Ya know what, she's fucked off, she's gonna take a day to get the manager if she even bothers
Me: She's told you she's gone to get one. She'll be back in a minute
SC: No she won't. She's lying again. Gah, she's just a stupid fucking bitch like the rest of you. I hope you all lose your jobs
Me: Alright, That tears it. You've been told about your language and verbally abusing us by your sister and by Em, You're making judgements about people you don't even know and you're swearing at me now. You might talk like that to other people but not to me. Get out!
SC: *Stares at me*
Me: Go on, Get lost!!
SC: FUCK THIS PLACE! I AIN'T NEVER SHOPPING HERE AGAIN! *Storms off leaving the sister here with the screen*
SS: Sorry about her
Me: Don't worry love. You ain't got anything to apologise for. Want me to tape the box down for you?
SS: Yes please, that would be great
Me: *Grabs the roll of tape and pulls of a strip, sticking the lid down*
SS: Thanks
SC: *Comes immediately storming back* What the fuck do you think you're doing?!
Me: Being helpful which is more than I can say for you
SC: What the fuck is that?! *points to the tape*
Me: It's SELLOTAPE! and I already told you to get the hell out of my store!
SS: I asked him to tape the box down
SC: I don't want their fucking tape!
Me: Fine, I'll take it off then *Puts a pen down on the Solar Terminal keyboard and walks around the desk to the trolley the monitor is now sitting in*
SC: ARRRRGH!!!
*The entire store turns around*
Me: o.o??
SC: HE'S GOING TO STAB ME!!
Me: What?!
SC: GET THE HELL AWAY FROM ME!! *Runs towards me and pulls back her arm to punch me*
At this point I dodged out of the way and let her fly past me into another part of the desk where I immediately forced her against it and bent her arm up around her back, putting my left arm underneath hers and dragging it up, locking it out straight
Me: Right, You won't leave of your own will AND you just attacked me. I will now be removing you from the premises. If you struggle you will hurt yourself. if you should manage to break free and try to attack anyone again I WILL hurt you.
SC: GET THE HELL OFF ME
I escort her to the door and turn my head to sister as I walk past her
Me: Please tell me it's YOU who has the car keys?
SS: Yeah
Me: Thank god
As I walk her out, with her screaming a hole in my eardrums, I can feel the eyes of everyone in the store on me. We get to the car and sister opens it. I psuh her into the passenger seat and slam the door shut, leaning against it so she can't open it
Me: *Talking loudly so she can hear me through the glass* Think yourself lucky I don't call the police. UKElectric prosecute to the fullest extent of the law and I guarantee they would have you for assault on a member of staff. Don't EVER come into my store again or I will have you arrested *Turns to Sister* I wouldn't advise starting the car until shes calmed down
SS: Right you are
Me: Take care
As I walked back into the store, I got a round of applause
I was talking to one of the girls on the tills a bit later. Apparently she only lives a few doors away from her. Her husband's recently left her and her son has just immediately gone off the rails, taking it out on his mum.
I sympathise that her husband has left her and that her son's being a little shit but she needs help. Coming in to our store, shouting, swearing and attacking me is NOT going to get her anywhere.
So I spot these two Indian ladies coming up with a PB monitor in the trolley. Monitors are my worst bloody nightmare. Either there's a problem with them that's immediately obvious but they are outside of their 28 day RTS warranty and we have to bounce the customer to TechDirect in home or it's inside the RTS but the problem is intermittent or it's the PEBCAK issue so we have to book it in and test it. Either way, it ends up in an SC, a Pissed off CSR or both.
SC: Bitch
Me: not paid enough to take this shit
SS: SCs Sister
Em: Sales Girl (Emma)
Me: Hiya
SC: I bought this the other day and there's a problem with it
Me: *Holds his hands out to grab the screen box as she picks it up* What's the trouble?
SC: There's no sound
Me: Coming from the monitor?
SC: Nope.
Me: Well, there's no speakers built into the monitor, that's why. You need to buy speakers separately.
SC: what? well, how much is that gonna cost me?
Me: Erm, I think the cheapest set of speakers is PC Basics at £14.99
SC: But I was told that this computer could do sound
Me: It can. Your computer has a sound card *picks up her receipt to check the sales advisors name* but you've gotta have speakers
So checking the receipt I find that the sales person she dealt with was Emma
SC: well, she didn't tell me that on the day I bought it.
Now, I know Em quite well. If SC had mentioned anything about wanting sound, and probably even if she hadn't, Em would have offered her a set of speakers.
Me: Did you tell her that sound was an absolute must when you bought it?
SC: Yes, and she told me the computer had speakers
Me: Okay. I'll go and check that. *Heads over to Emma* Em?
Em: Yeah?
Me: Can you come and have a word with these ladies? they're saying you told them the PC you sold them would do something it doesn't. I think they're about to lie about you to your face, just so you know.
Em: Great. *sarcastically* Hi. How can I help?
SC: I bought this off you the other day, you said it does sound as it is but now he's telling me that I need speakers
Em: That's because you do. You didn't tell me that
SC: You're supposed to know!
Em: Wha...? I'm not a mind reader
SC: It's my fucked up little bastard of a son! he has to listen to his fucked in the head music. DJ Fuckwitt and all those
Quite clearly there are some problems here but I ain't touching them with a 60ft pole and nor is Em, I can see that in her face
SS: (to SC) Calm down a second yeah?
SC: No I won't calm down! They sold me a dodgy computer!
Me: It's not dodgy. No computers come with speakers
SC: Well I want a refund then
Em: We're not refunding a computer because you didn't tell me that you need speakers
SC: Well I ain't taking this bag of shit back home!
Em: Do what you want with it but we're not refunding it.
SC: You're a lying bitch! You know I told you that my son likes listening to music
Em: Okay, you're sisters already told you to calm down. Stop calling me names because that ain't going to get you anywhere other than thrown out
SC: Fuck this. I want to speak to a manager then
Em: Ya know what? Fine! I'll go get a manager *Turns to me as she walks away towards the office* Gimme a sec
Me: You G'head.
Me: *To SC* Can I take your postcode please?
SC: *Turns back to me*
SS: Don't be so rude, give him your postcode!
SC: Ya know what, she's fucked off, she's gonna take a day to get the manager if she even bothers
Me: She's told you she's gone to get one. She'll be back in a minute
SC: No she won't. She's lying again. Gah, she's just a stupid fucking bitch like the rest of you. I hope you all lose your jobs
Me: Alright, That tears it. You've been told about your language and verbally abusing us by your sister and by Em, You're making judgements about people you don't even know and you're swearing at me now. You might talk like that to other people but not to me. Get out!
SC: *Stares at me*
Me: Go on, Get lost!!
SC: FUCK THIS PLACE! I AIN'T NEVER SHOPPING HERE AGAIN! *Storms off leaving the sister here with the screen*
SS: Sorry about her
Me: Don't worry love. You ain't got anything to apologise for. Want me to tape the box down for you?
SS: Yes please, that would be great
Me: *Grabs the roll of tape and pulls of a strip, sticking the lid down*
SS: Thanks
SC: *Comes immediately storming back* What the fuck do you think you're doing?!
Me: Being helpful which is more than I can say for you
SC: What the fuck is that?! *points to the tape*
Me: It's SELLOTAPE! and I already told you to get the hell out of my store!
SS: I asked him to tape the box down
SC: I don't want their fucking tape!
Me: Fine, I'll take it off then *Puts a pen down on the Solar Terminal keyboard and walks around the desk to the trolley the monitor is now sitting in*
SC: ARRRRGH!!!
*The entire store turns around*
Me: o.o??
SC: HE'S GOING TO STAB ME!!
Me: What?!
SC: GET THE HELL AWAY FROM ME!! *Runs towards me and pulls back her arm to punch me*
At this point I dodged out of the way and let her fly past me into another part of the desk where I immediately forced her against it and bent her arm up around her back, putting my left arm underneath hers and dragging it up, locking it out straight
Me: Right, You won't leave of your own will AND you just attacked me. I will now be removing you from the premises. If you struggle you will hurt yourself. if you should manage to break free and try to attack anyone again I WILL hurt you.
SC: GET THE HELL OFF ME
I escort her to the door and turn my head to sister as I walk past her
Me: Please tell me it's YOU who has the car keys?
SS: Yeah
Me: Thank god
As I walk her out, with her screaming a hole in my eardrums, I can feel the eyes of everyone in the store on me. We get to the car and sister opens it. I psuh her into the passenger seat and slam the door shut, leaning against it so she can't open it
Me: *Talking loudly so she can hear me through the glass* Think yourself lucky I don't call the police. UKElectric prosecute to the fullest extent of the law and I guarantee they would have you for assault on a member of staff. Don't EVER come into my store again or I will have you arrested *Turns to Sister* I wouldn't advise starting the car until shes calmed down
SS: Right you are
Me: Take care
As I walked back into the store, I got a round of applause
I was talking to one of the girls on the tills a bit later. Apparently she only lives a few doors away from her. Her husband's recently left her and her son has just immediately gone off the rails, taking it out on his mum.
I sympathise that her husband has left her and that her son's being a little shit but she needs help. Coming in to our store, shouting, swearing and attacking me is NOT going to get her anywhere.
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