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The terrorists want to know your secrets
I got a call from a "gentleman" from Texas demanding a fax # for the front desk. I find it for him and give it to him, and he then tells me why he needs it. It turns out he was traveling alone from TX (far from Vegas) and had forgotten his ID and was having his wife fax it as a substitute.
My brain goes what? Then it gets even better. He claims he flew with a major commercial airline and that they didn't need his ID because his flight was free.
There is so much fail involved. First off, in this day and age how the hell do you get on a plain with out any sort of legal ID? Second no ID = it is illegal (in Nevada) for you to gamble and for us to let you gamble (we could lose are gaming license if we let you). 3rd its a super bad business practice to let someone check into a hotel room w/o ID.
I wish I got enough info out of him to keep track and see what happened. After he hung up I called the front desk and gave them a heads up, I dunno if they let him check in, but I know they kept him from gambling (which will hurt his future chances at free stuff, he was on a free stay with free major show tickets, for most players a trip where you take the goodies but don't play a lick prevents future goodies)
I can't give you a free room just because your "Elvis"
I got a call for one of our central/southern USA properties (important because Vegas is 40/60 gaming vs other revenue and anywhere else is closer to 91/9 meaning your play matters much more outside of Vegas). This guy has less than $10 a day in play. He explains that he is calling on behalf of his buddy and they would like to have a guys getaway for the next 2 nights. I combine their two cars together ($20 a day in play total) and find some discounted rates. I quote them and they balk and explain how they will only come if it's free and it would be a win win for all of us.
Because....... the dude not on the phone is an Elvis impersonator. They are convinced that with guy #2 doing the Elvis thing they'll entertain the casino just by being there and improve our business for those nights. It get's better, their trip was so last minute because they JUST figured out there wives would be out of town on the same weekend and they wanted to impress the ladies of "sourthern/central Casino" with ELVIS!.
Sorry can't comp it lol, I dunno if we really need to fill a room (a limited resource) with two guys who don't play and have a act that will quiet possibly annoy players or cause a scene. We have our own entertainment thanks, you know over in our lounges, theaters, and our area. K thanx bai.
Lonely Bigshot
This guy wasn't sucky, once I talked to the supervisor who listened in on part of the call she made it make sense for me by explaining this guest was VERY lonely. I get a call from the biggest player I've ever talked to (obvious multi-millionaire and we have made 10's-100's of thousands off him yearly for over 20 years). He mostly plays at one place and wanted to take a special trip to another place. He had called his host here and hadn't heard back (odd until I realized the host probably knows this guests tendency to ramble).
All I did was book a normal everyday amount of show tickets at full cost (host will just make the charge go away). The call lasted 3 hours, I learned this guys whole life story. Every time he'd almost stop he'd start right up again. He was nice and a pleasure to speak to but 3 hours oh gourd my bladder, back, and hips.
If it makes him feel good about our company I'm all for getting paid to listen to him I maybe said 20 words during the call. If it's stuff like this that keeps him coming back and makes him feel connected, I volunteer to do it he is worth the cost. I do admit I'm super jaded, at the beginning I thought he was trumping up the bigshot thing like most people do. Nope checked out every nook and cranny of the computer (had the time for it) and it all checks out and more.
I got a call from a "gentleman" from Texas demanding a fax # for the front desk. I find it for him and give it to him, and he then tells me why he needs it. It turns out he was traveling alone from TX (far from Vegas) and had forgotten his ID and was having his wife fax it as a substitute.
My brain goes what? Then it gets even better. He claims he flew with a major commercial airline and that they didn't need his ID because his flight was free.
There is so much fail involved. First off, in this day and age how the hell do you get on a plain with out any sort of legal ID? Second no ID = it is illegal (in Nevada) for you to gamble and for us to let you gamble (we could lose are gaming license if we let you). 3rd its a super bad business practice to let someone check into a hotel room w/o ID.
I wish I got enough info out of him to keep track and see what happened. After he hung up I called the front desk and gave them a heads up, I dunno if they let him check in, but I know they kept him from gambling (which will hurt his future chances at free stuff, he was on a free stay with free major show tickets, for most players a trip where you take the goodies but don't play a lick prevents future goodies)
I can't give you a free room just because your "Elvis"
I got a call for one of our central/southern USA properties (important because Vegas is 40/60 gaming vs other revenue and anywhere else is closer to 91/9 meaning your play matters much more outside of Vegas). This guy has less than $10 a day in play. He explains that he is calling on behalf of his buddy and they would like to have a guys getaway for the next 2 nights. I combine their two cars together ($20 a day in play total) and find some discounted rates. I quote them and they balk and explain how they will only come if it's free and it would be a win win for all of us.
Because....... the dude not on the phone is an Elvis impersonator. They are convinced that with guy #2 doing the Elvis thing they'll entertain the casino just by being there and improve our business for those nights. It get's better, their trip was so last minute because they JUST figured out there wives would be out of town on the same weekend and they wanted to impress the ladies of "sourthern/central Casino" with ELVIS!.
Sorry can't comp it lol, I dunno if we really need to fill a room (a limited resource) with two guys who don't play and have a act that will quiet possibly annoy players or cause a scene. We have our own entertainment thanks, you know over in our lounges, theaters, and our area. K thanx bai.
Lonely Bigshot
This guy wasn't sucky, once I talked to the supervisor who listened in on part of the call she made it make sense for me by explaining this guest was VERY lonely. I get a call from the biggest player I've ever talked to (obvious multi-millionaire and we have made 10's-100's of thousands off him yearly for over 20 years). He mostly plays at one place and wanted to take a special trip to another place. He had called his host here and hadn't heard back (odd until I realized the host probably knows this guests tendency to ramble).
All I did was book a normal everyday amount of show tickets at full cost (host will just make the charge go away). The call lasted 3 hours, I learned this guys whole life story. Every time he'd almost stop he'd start right up again. He was nice and a pleasure to speak to but 3 hours oh gourd my bladder, back, and hips.
If it makes him feel good about our company I'm all for getting paid to listen to him I maybe said 20 words during the call. If it's stuff like this that keeps him coming back and makes him feel connected, I volunteer to do it he is worth the cost. I do admit I'm super jaded, at the beginning I thought he was trumping up the bigshot thing like most people do. Nope checked out every nook and cranny of the computer (had the time for it) and it all checks out and more.
) but then you find those guys that think you are in to them because you listen to them talk and stalk you! Oy...I had about 3 of those the summer after high school...fun times..
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