Of all the years I've worked in customer service, I've never had an SC like this dickface.
Me: Yours truly
SC: Sucky Customer
Me: Thank you for calling <insert ISP name> , this is Tropicsgoddess. How May I Help You?
SC: Mah Innernet don't work
Me: I apologize sir, but before we begin can I have your phone number please?
SC: <gives out phone number>
Me: One moment. <pulls up account> . For verification, can I have the name and address on the account.
SC: It's Ima Dummass 123 Idiot Lane in Bumfuck, Egypt. (probably for a GF or something)
Me: May I ask who I'm speaking to?
SC: Dick Face
Me: I apologize sir, but unfortunately I show that the account is listed as inactive and the only way to get this issue resolved would be to contact the billing department tomorrow (it was after hours for billing..my department is 24/7).
SC: Ah Ain't waitin' no 12 hours to git mah innernet, I want it on NOW!
Me: Sir, the only way to get this resolved is to contact billing tomorrow.
SC: DO YOU NOT UNDERSTAND ME?!! I AIN'T WAITING FOR NO FUCKIN' 12 HOURS FOR MAH INNERNET AND AH ALREADY DUN PAID Y'ALL YESTERDAY AND AH WANT WHAT AH FUCKIN' PAID FOR!!!1111!!!!!
Me: Sir, my department has no way of reactivating your account nor any other billing information so you would still need to contact billing tomorrow. Unfortunately there is nothing that we could do. (The account had notes on there that he was PAST DUE and had an order that was done to manually disconnect the customer and not to manually reconnect customer until he makes his payment arrangement with billing).
SC: I FUCKING TOLD YOU THAT AH WANT MY MOTHERFUCKIN' INNERNET AND AH AIN'T WAITIN' NO FUCKIN 12 HOURS FOR MAH INNERNET AND AH WANT WHAT I FUCKIN' PAY FOR!!! YOU FUCKIN' UNDERSTAND THAT BITCH?!!!
Me: (wishing I could cuss out and beat the crap outta this fucktard) Sir, please refrain from using abusive language and if you continue I WILL terminate this call.
SC: FUCK YOU I WANT MAH INNERNET AND AH WANT IT NOW!!!! GIMME A SUPERVISOR NOW!!!
Me: Sir my supervisor will tell you the same thing I told you *SC keeps yelling and cussing me out* One moment. *mute* What an ass. *walks up to supervisor desk * Hey, I got a sup call. *explained to sup about SC*
I walked back to my desk and guess what? SC hung up on me while the supervisor was waiting for him. So my supervisor and I noted the account accordingly. This is proof that being a complete and utter jackass gets you nowhere. No sympathies here.
Me: Yours truly
SC: Sucky Customer
Me: Thank you for calling <insert ISP name> , this is Tropicsgoddess. How May I Help You?
SC: Mah Innernet don't work
Me: I apologize sir, but before we begin can I have your phone number please?
SC: <gives out phone number>
Me: One moment. <pulls up account> . For verification, can I have the name and address on the account.
SC: It's Ima Dummass 123 Idiot Lane in Bumfuck, Egypt. (probably for a GF or something)
Me: May I ask who I'm speaking to?
SC: Dick Face
Me: I apologize sir, but unfortunately I show that the account is listed as inactive and the only way to get this issue resolved would be to contact the billing department tomorrow (it was after hours for billing..my department is 24/7).
SC: Ah Ain't waitin' no 12 hours to git mah innernet, I want it on NOW!
Me: Sir, the only way to get this resolved is to contact billing tomorrow.
SC: DO YOU NOT UNDERSTAND ME?!! I AIN'T WAITING FOR NO FUCKIN' 12 HOURS FOR MAH INNERNET AND AH ALREADY DUN PAID Y'ALL YESTERDAY AND AH WANT WHAT AH FUCKIN' PAID FOR!!!1111!!!!!
Me: Sir, my department has no way of reactivating your account nor any other billing information so you would still need to contact billing tomorrow. Unfortunately there is nothing that we could do. (The account had notes on there that he was PAST DUE and had an order that was done to manually disconnect the customer and not to manually reconnect customer until he makes his payment arrangement with billing).
SC: I FUCKING TOLD YOU THAT AH WANT MY MOTHERFUCKIN' INNERNET AND AH AIN'T WAITIN' NO FUCKIN 12 HOURS FOR MAH INNERNET AND AH WANT WHAT I FUCKIN' PAY FOR!!! YOU FUCKIN' UNDERSTAND THAT BITCH?!!!
Me: (wishing I could cuss out and beat the crap outta this fucktard) Sir, please refrain from using abusive language and if you continue I WILL terminate this call.
SC: FUCK YOU I WANT MAH INNERNET AND AH WANT IT NOW!!!! GIMME A SUPERVISOR NOW!!!
Me: Sir my supervisor will tell you the same thing I told you *SC keeps yelling and cussing me out* One moment. *mute* What an ass. *walks up to supervisor desk * Hey, I got a sup call. *explained to sup about SC*
I walked back to my desk and guess what? SC hung up on me while the supervisor was waiting for him. So my supervisor and I noted the account accordingly. This is proof that being a complete and utter jackass gets you nowhere. No sympathies here.
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