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The line that really p*sses me off

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  • #1

    The line that really p*sses me off

    Argh. I work in IT, I'm the guy at the end of the phone.

    Most users seem to beleive IT is the realm of benelovent, servitudinal gods, who know all, do all and see all. Ok so SOME of that is true, but like I've told some users, I'm not an electrician, graphic designer or frigging architect.

    The line that annoys me the most tho is.. '
    "I don't think you can help me...."

    And I've had it FOUR FREAKING TIMES today alone.
    "On a scale of 1 to banana, whats your favourite colour of the alphabet?"
    Regards, Lord Baron Darth von Vaderham, esq. Middle brother to mharbourgirl & Squeaksmyalias
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  • #2
    This happens so often that I can no longer believe they actually think we can't help them at all. I figure they must mean that they assume you'll be unable or unwilling [policy] to help, but that there's a chance so they might as well try anyway, but they don't realize how ambiguous their statement is.

    Though maybe that's too much credit.

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    • #3
      My "perfect world" repsonse would be:

      "Ok, well good luck finding someone who can!" *click*
      "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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      • #4
        Response: "Then why did you call?"
        "If your day is filled with firefighting, you need to start taking the matches away from the toddlers…” - HM

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        • #5
          I've used a variation on that line in cases where I'm not sure if I'm calling the right person. For example if its an internet problem and I don't know if the issue is the computer or the internet. I would say that, although with an explanation, so the person knows the issue might be something else.

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          • #6
            Quoth ApolloSZ View Post
            "I don't think you can help me...."
            just add some mental punctuation....

            I don't think. YOU CAN HELP ME! yay!
            Last edited by BlaqueKatt; 05-19-2010, 01:06 AM.
            Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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            • #7
              almost as bad....

              the user who thinks you can help
              when it turns out the issue isn't something you're in charge of.

              "but the computer won't turn on - it's your job to fix it!"
              "there's no power to your outlet... call engineering and put in a trouble call."
              O_o

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              • #8
                "You're right!"
                *click*
                WELCOME

                Be Nice or I'll Make the Sun Go Away.

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                • #9
                  "Actually I don't think anyone can help you..."
                  *click*
                  Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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                  • #10
                    Quoth BlaqueKatt View Post
                    just add some mental punctuation....

                    I don't think. YOU CAN HELP ME! yay!
                    Ah, the power of punctuation!
                    I shouldn't be laughing about this. Does it make me a horrible person?
                    1129. I will refrain from casting Dimension Jump and Magnificent Mansion on every police box we pass.
                    -----
                    http://orchidcolors.livejournal.com (A blog about everything and nothing)

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                    • #11
                      No. You're not an evil person.

                      And remember, say: "You are so right. You are the weakest link. Goodbye."
                      Customers should always be served . . . to the nearest great white.

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