You get it before the estimate and you're whining?

[Dreamstalker]

I sold a Lego set on Amazon. Barely broke even after all the fees, but that's my own fault; to be honest I'm just happy to get old inventory out. Not particularly heavy, but large and awkward (their 'shipping allowance' didn't even cover half of what it actually cost--$7 to ship 7 pounds?--but that's another rant).

I was working for the day following the "sold" notification (of course it came in at 10 PM), so wasn't able to ship but it was packed and ready to go. Not 24 hours after the sale, I get a snippy email "I need this for a gift"...the buyer didn't specify they needed expedited shipping. When a buyer chooses Expedited I try my best to get it out within 24 hours. The only requirement for Standard shipping is that I ship within a reasonable timeframe (I try to stick to "two business days", but sometimes life gets in the way and I get it out on day three).

I confirmed shipment on Thursday, thinking I'd be able to get to the post office. That wound up not happening; however I did send it Fedex Ground on Friday (ended up cheaper and faster than USPS). Sold on Tuesday, shipped on Friday, delivered on Saturday; ahead of the original estimate.

I get an email timestamped after buyer received the box: "I must say I am upset. You confirmed shipment before you actually shipped the item and that is unacceptable (oooohhhh I HATE that word!)" So I'm supposed to predict if a circumstance might prevent me from getting to the post office?

You still received the thing within Amazon's estimate in the condition stated.

[ZedOmega]

Maybe he was just looking for something to complain about. I'd hate to see him at a restaurant; he gets a table the moment he walks in and he's gonna start thinking the restaurant sucks or something.

[Dreamstalker]

Yeah; I kinda figured that since I've been selling on Amazon since 2003 I was overdue for a crazy.

Eh, if feedback gets left I'll just reply with the shipping timeframe (overall time to delivery was 4 days; the estimate was 8). I usually confirm shipment immediately prior to mailing (easier if I confirm while printing the packing slip) and haven't had any complaints. In what universe does "standard shipping" = "teleportation"?

1 month to ship would be "unacceptable" especially if the seller never tells the buyer what's going on.
4-5 days to delivery is perfectly reasonable. Sellers have lives too.

They better not try to return it...

[BlaqueKatt]

4-5 days to delivery is perfectly reasonable. Sellers have lives too.

well in my little world-14 days for us and about a month for international is what I estimate-if it arrives before that-YAY!

[Krivak]

Yeah; I kinda figured that since I've been selling on Amazon since 2003 I was overdue for a crazy.

Eh, if feedback gets left I'll just reply with the shipping timeframe (overall time to delivery was 4 days; the estimate was 8). I usually confirm shipment immediately prior to mailing (easier if I confirm while printing the packing slip) and haven't had any complaints. In what universe does "standard shipping" = "teleportation"?

1 month to ship would be "unacceptable" especially if the seller never tells the buyer what's going on.
4-5 days to delivery is perfectly reasonable. Sellers have lives too.

They better not try to return it...

If they return it, how many legos, what kind of items, and how much?

[Dreamstalker]

well in my little world-14 days for us and about a month for international is what I estimate-if it arrives before that-YAY!

Amazon expects sellers to ship within 2 business days (according to them RealLife and weather-related closures/delays can't happen), but they seem to be optimistic about transit times. As a buyer, as long as I get the widget within a month I'm happy.

[Aisling]

I don't think the buyer was upset about the time frame so much as your not being entirely truthful. I've never sold anything on Amazon, so I don't know how hard it would be to confirm shipment after actually dropping the package off; still, I think that'd be the safer route, since that allows you to avoid having life interfere quite so much.

Confirming shipment one day and actually shipping the next doesn't seem like a big deal. I wouldn't complain if it happened to me, unless I paid for expedited shipping. But at what point does it become ridiculous?

[PepperElf]

but some also look for anything to bitch about

[Dreamstalker]

Confirming shipment one day and actually shipping the next doesn't seem like a big deal. I wouldn't complain if it happened to me, unless I paid for expedited shipping. But at what point does it become ridiculous?

Agreed; this is the only time that I wasn't able to ship the same day as confirming and that's my mistake.

This buyer didn't pay for expedited; they knew darn well that it would take up to two weeks (Amazon tells buyers when to expect the item based on the shipping method). In light of that, 4 days is excellent IMO. Who buys a time-sensitive gift with an unknown ship time?

[trailerparkmedic]

The SC was an idiot. I've bought many things through Amazon marketplace (I'm guessing that's what you do?) and it always tells you the timeframe before you complete the checkout process. If that didn't work for SC, he needed to pick expedited. Plus, you sent it FedEx, which I imagine is faster than USPS, so he should be extra happy. Complete FAIL on his part.

[Aisling]

Agreed; this is the only time that I wasn't able to ship the same day as confirming and that's my mistake.

This buyer didn't pay for expedited; they knew darn well that it would take up to two weeks (Amazon tells buyers when to expect the item based on the shipping method). In light of that, 4 days is excellent IMO. Who buys a time-sensitive gift with an unknown ship time?

That's absolutely true, 4 days is an excellent result. I wish more things I have shipped arrived so promptly! And the SC was probably looking for a reason to complain, either to try and get some money back from you or because they're just that sort of person. Hopefully you won't have to deal with anymore of this sort for a good long time.

[Dreamstalker]

Here's hoping. I did receive 2 positive feedbacks in the past week but haven't checked who they were from, but I don't have any claims open either. If it really was a gift as they claim, whoever they gave it to probably won't let them return it.