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Hi all! I'm new to the board, so I felt I should start with what is definitely my worst customer to date, which happed just as I got into my present job: working as a retail-slave at lets just say... the biggest chain in the world. You know the one I mean. I'm in the "coveted" Wireless Department (but I have to do Electronics too)
So, without Further ado:
Me: Why, the lowly peasant who has to serve you.
SC: The Evil B***h Queen from Hell who needed a printer.
DM: My Department Manager
ASM: Assistant Manager.
SC: Can you help me with a printer?
Now at this time I was pretty deep into the cell-phone inventory, which whoever opens the department (or me, since I was being trained at the time) has to fill out every morning. Frankly, I'd have rather stayed with my book, it satisfies my need for order and reason for the day. But sure, I can get up to help with a printer.
Me: I can certainly try, let's see.
(I do actually say this. I never ever say "yes." that could ONLY lead to trouble, and I've lurked on this site long enough to know that it will.)
So we head into the printer aisle and the Suck starts to rise:
SC: I want a printer that prints wirelessly. Which ones do that?
Now this is the first part of the suck: almost all of the printers have display models out, and ALL of those have little fact tags under them that say quite clearly if they're wireless or not. I'm not that familiar with the printers so I basically was reading the tags along with her.
Finally, we find one for $129 that prints wirelessly. And I groan mentally, we don't have it in stock. I know for a fact that we don't have it. I had just checked on that one twenty minutes earlier for another customer (hadn't had to determine wireless on that one though).
Me: I'm sorry, we're out of stock on that one at the moment.
So she looks at another printer that is almost identical (only actual difference is the wireless) and says:
SC: well, what's that one?!
Me: it's the non-wireless model of the same printer. It won't do what you want.
So she checks the model number for both printers, and determines that because they both start with the same LETTER (never mind that the next 4 numbers are totally different), they must be the same, and starts quite literally screaming at me (I've taken the liberty of removing the profanity, there were at LEAST three f-bombs in each of her sentences, and all the censoring will become annoying):
SC: But this says "C" that says "C"! This one must be wireless too!
I'm not actually sure how I managed to not smack this lady, it must have been shock that she could actually be screaming something this ridiculous.
Me: No ma'am. I'm sorry, but they're different.
SC: But it says "C"!
Me: That's just the printer series. They're not the same printer.
SC: But this is "C", that is "C". I want this one.
Me: Alright, you can certainly have it, but its still not wireless.
SC: Get me your manager.
So I get my DM
DM: Yes?
SC: I want this wireless printer! It says "C!"
DM just kind of looks at me like "You have got to be kidding me..."
DM: I'm sorry ma'am. This printer isn't wireless. We're out of the wireless version.
SC: But it says "C"!
Now, I'd like to point out that I'm not exaggerating how stupid she was being. She was actually continuing with her insistance that because the first letter in the model was the same that they both must be wireless, when the fact tag, me, and the DM were all telling her it wasn't. after about ten minutes of her screaming insanity, she managed to get a thought through her head:
SC: So it's not wireless?
Me/ DM: No. It's not.
SC: But I want a wireless one.
DM: We have this one in stock *points to another printer that's more expensive, but the only one we have* or we can check another store.
SC: I don't want this one. Give me the display!
H'oh boy. Here we go again. now, because the printer is just out of stock, but the store still carries it, we can't sell the display. s'just how it works. Store policy.
DM: I'm sorry ma'am, but because we will be getting more in, we can't sell the display.
So this started another rampage of screaming at this point, and she demanded to see HIS manager. So I get an assistant from the back, taking this moment to gape like a fish at another coworker who was wise enough to stay out of it.
The ASM comes over, now she's a tiny woman, but you DON'T mess with her.
ASM: Yes?
SC: I want this printer.
ASM: *To Me* Do we have it in stock
Me: No.
ASM: *to DM, getting more irritated* Is it deleted?
DM: No.
ASM: *To SC, cold as ice* Sorry. But we can't sell it to you. But feel free to take home any other printer we DO have in stock.
SC:
*shocked speechless*
So she takes a look at her boyfriend, who had been standing there the whole time silently, but with a look of "oh god, not again" written all over his face, and takes another look at the non-wireless printer box. The ASM and DM both walk away at this point, and I walk away as well, then I hear this:
SC: Well, we didn't really need wireless anyway.
They didn't end up buying a printer that day, but they did come back several months later for a pre-paid phone... but that's another story.
So, without Further ado:
Me: Why, the lowly peasant who has to serve you.
SC: The Evil B***h Queen from Hell who needed a printer.
DM: My Department Manager
ASM: Assistant Manager.
SC: Can you help me with a printer?
Now at this time I was pretty deep into the cell-phone inventory, which whoever opens the department (or me, since I was being trained at the time) has to fill out every morning. Frankly, I'd have rather stayed with my book, it satisfies my need for order and reason for the day. But sure, I can get up to help with a printer.
Me: I can certainly try, let's see.
(I do actually say this. I never ever say "yes." that could ONLY lead to trouble, and I've lurked on this site long enough to know that it will.)
So we head into the printer aisle and the Suck starts to rise:
SC: I want a printer that prints wirelessly. Which ones do that?
Now this is the first part of the suck: almost all of the printers have display models out, and ALL of those have little fact tags under them that say quite clearly if they're wireless or not. I'm not that familiar with the printers so I basically was reading the tags along with her.
Finally, we find one for $129 that prints wirelessly. And I groan mentally, we don't have it in stock. I know for a fact that we don't have it. I had just checked on that one twenty minutes earlier for another customer (hadn't had to determine wireless on that one though).
Me: I'm sorry, we're out of stock on that one at the moment.
So she looks at another printer that is almost identical (only actual difference is the wireless) and says:
SC: well, what's that one?!
Me: it's the non-wireless model of the same printer. It won't do what you want.
So she checks the model number for both printers, and determines that because they both start with the same LETTER (never mind that the next 4 numbers are totally different), they must be the same, and starts quite literally screaming at me (I've taken the liberty of removing the profanity, there were at LEAST three f-bombs in each of her sentences, and all the censoring will become annoying):
SC: But this says "C" that says "C"! This one must be wireless too!
I'm not actually sure how I managed to not smack this lady, it must have been shock that she could actually be screaming something this ridiculous.
Me: No ma'am. I'm sorry, but they're different.
SC: But it says "C"!
Me: That's just the printer series. They're not the same printer.
SC: But this is "C", that is "C". I want this one.
Me: Alright, you can certainly have it, but its still not wireless.
SC: Get me your manager.
So I get my DM
DM: Yes?
SC: I want this wireless printer! It says "C!"
DM just kind of looks at me like "You have got to be kidding me..."
DM: I'm sorry ma'am. This printer isn't wireless. We're out of the wireless version.
SC: But it says "C"!
Now, I'd like to point out that I'm not exaggerating how stupid she was being. She was actually continuing with her insistance that because the first letter in the model was the same that they both must be wireless, when the fact tag, me, and the DM were all telling her it wasn't. after about ten minutes of her screaming insanity, she managed to get a thought through her head:
SC: So it's not wireless?
Me/ DM: No. It's not.
SC: But I want a wireless one.
DM: We have this one in stock *points to another printer that's more expensive, but the only one we have* or we can check another store.
SC: I don't want this one. Give me the display!
H'oh boy. Here we go again. now, because the printer is just out of stock, but the store still carries it, we can't sell the display. s'just how it works. Store policy.
DM: I'm sorry ma'am, but because we will be getting more in, we can't sell the display.
So this started another rampage of screaming at this point, and she demanded to see HIS manager. So I get an assistant from the back, taking this moment to gape like a fish at another coworker who was wise enough to stay out of it.
The ASM comes over, now she's a tiny woman, but you DON'T mess with her.
ASM: Yes?
SC: I want this printer.
ASM: *To Me* Do we have it in stock
Me: No.
ASM: *to DM, getting more irritated* Is it deleted?
DM: No.
ASM: *To SC, cold as ice* Sorry. But we can't sell it to you. But feel free to take home any other printer we DO have in stock.
SC:
*shocked speechless*So she takes a look at her boyfriend, who had been standing there the whole time silently, but with a look of "oh god, not again" written all over his face, and takes another look at the non-wireless printer box. The ASM and DM both walk away at this point, and I walk away as well, then I hear this:
SC: Well, we didn't really need wireless anyway.
They didn't end up buying a printer that day, but they did come back several months later for a pre-paid phone... but that's another story.
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