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Tonight is brought to you by the letters E and W.

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  • #1

    Tonight is brought to you by the letters E and W.

    High Noon
    I had a guest request a late checkout. The latest I can do for people is an hour, or 12:00. This is usually good enough for some, but not SC.
    SC: But I stay with you guys all the time!
    (Don't you guys just love this?)

    One of the perks to this job is that I can check past stay history. Guess how many times he's stayed with us? This is his first stay.

    Me: I'm sorry but noon is the latest I can do for you.
    SC: *sigh* Fine!

    Do you want a cutscene to go with it?
    SC has a free night tonight because of his frequent stay points. He complains that the only king beds we have available tonight are handicap accessable rooms.

    SC: Why is it when I use my points I get the worst rooms? I should be getting the best rooms. We're the frequent travelers.

    Um no. We can make a lot more money on the suites. Besides, we don't have the suites to give away tonight because we sold them for money.

    For every SC there's an equal and oposite un-SC
    This one happened last night.

    Good customer (GC) comes down to the desk because she locked herself out. I ask for her ID to verify the room matches. Since this room, and a bunch of others are being paid for by the grandmother, they need to get grandmother's ID.

    The grandmother drops her ID over the 2nd floor balcony to the GC.
    Grandmother: (sarcastically) Do you need my social security card too?
    GC: (to grandmother) Will you just stop it? (To me) I understand you're doing your job.
    To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...
    Tags: None
  • #2
    Quoth Mr Hero View Post
    ...Grandmother: (sarcastically) Do you need my social security card too?...
    No, maam. Just the certificate proving that you're not five again.
    I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
    Procrastination: Forward planning to insure there is something to do tomorrow.
    Derails threads faster than a pocket nuke.

    Comment

    • #3
      Quoth Mr Hero View Post
      ...because we sold them for money.
      Novel concept, that.

      Why do so many people seem to think that giving things away for free is a good business practice? And even when it's for "loyalty" purposes, why would they think that giving away the best possible product/service for free would be good business practice?
      I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
      - Bill Watterson
      My co-workers: They're there when they need me.
      - IPF

      Comment

      • #4
        I had one the other day who was staying for FREE and all she did was bitch because we couldn't give her an upgrade, because the computer system won't let us upgrade if they are staying on points.

        Then she asked if we offered free breakfast. We don't. Then she started bitching about how she stays so much and we can't even give her free breakfast. (She does stay with the company a lot, she is a higher level member, but still...)

        Then when I told my manager about it the next day she said we should have given them free breakfast.

        Sorry, I might have considered it if the woman wasn't a complete bitch from the start.

        I have only been at this job a month, and already want out. For this reason and others.

        Comment

        • #5
          Quoth Mr Hero View Post
          He complains that the only king beds we have available tonight are handicap accessable rooms.
          Am I the only person that figures when I'm in a hotel the only things I really care about are in order:

          Relatively clean(as in no roaches I have to fight for the shower, no dead hookers)
          Bed
          Shower
          price

          though I do prefer a higher floor-do not like ground floor if not necessary-save that for the people with "bad knees"

          Heck if I don't have a reservation(normally won't on road trips-never know with traffic etc if you'll make that town, or be able to push on a bit further)-my standard check-in goes something like this:
          Me-"any rooms?"
          desk agent-"yup we have, x,y,and z type available-at price, price and price"
          Me-*hands over CC and ID*-"I'll take y-thank you"

          Heck one night we were so tired-hotel didn't have clean rooms(as in no housekeeping but room was vacant)-front desk agent gave me clean sheets and a $20 discount for being willing to change my own sheets-all I wanted was a bed-and i did not ask for any discount-I mean really, 2 minutes to change sheets is not worth $20-funny thing is desk agent had turned 3 people away before we showed up-he told us we seemed like nice customers.
          Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

          Comment

          • #6
            I have had discounts at hotels because of small problems which I have told the desk clerk about politely.

            Window stuck in open position, not bothering me, desk clerk told me about it then took a third off price as I was willing to use room, it was a hot night anyway.

            No hot water, again it was hot, we showered in cold water with no problem, owner took a half off cost of room.

            housekeeping had inadvertently left the tap running in the sink, the towels were on the floor and soaking wet, I went to get some dry towels.Owner asked if carpetting was wet, it was but I said it wasn't too much of a problem as it ws hot it would probably dry overnight.He upgraded me to a much nicer room.
            Customer "why did you answer the phone if you can't help me?"

            Comment

            • #7
              Quoth BlaqueKatt View Post
              Am I the only person that figures when I'm in a hotel the only things I really care about are in order:

              Relatively clean(as in no roaches I have to fight for the shower, no dead hookers)
              Bed
              Shower
              price
              Unless I make a reservation, this is pretty much the list I am looking for. I remember one time I was on a road trip with my mom and cousin. We had gotten held up in traffic so we couldn't make our planned rest stop. We stayed at this hotel *shudder* It met the last three requirements... but failed the first one entirely... except for the dead hooker part... but we didn't look too closely, we were afraid to touch anything.
              To give you an idea... we had some sleeping bags in the car, we laid those on the beds and slept on that.... and when we got to our destination.... the sleeping bags went into the wash.
              "I'm not smiling because I'm happy. I'm smiling because every time I blink your head explodes!"
              -Red

              Comment

              • #8
                Quoth Mr Hero View Post
                Do you want a cutscene to go with it?
                (magic story cropping GO!)
                SC: Why is it when I use my points I get the worst rooms? I should be getting the best rooms. We're the frequent travelers.
                Just those two lines make me wonder if all they do in these rooms is flip the lights off, play a 10-second-long snippet of music, turn them back on, and hold up a sign that says 'HP/MP restored!'
                My other car is a Mackinaw.

                Comment

                • #9
                  Quoth ZedOmega View Post
                  Just those two lines make me wonder if all they do in these rooms is flip the lights off, play a 10-second-long snippet of music, turn them back on, and hold up a sign that says 'HP/MP restored!'
                  It would depend on the hotel. Some places you have to do it yourself. And if I ran the Marrymore Inn, I sure as hell wouldn't give free nights to people staying in the suite. They can have the regular room. I'll reserve the suite for people willing to pay big money (or free labor) to stay there.
                  To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

                  Comment

                  • #10
                    Since I'm a self-trained janitor by profession now, trading a day of hard labor for a few days vacation in a hotel actually sounds appealing.
                    Customers should always be served . . . to the nearest great white.

                    Comment

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