Tweet
This took place a few weeks ago. We have a photobox full of notecards that have the names & dates / ids (If we had them) of people not allowed back in for any reason. I had let a ldy in on accident, and while she'd caused me no problem, she'd full on pissed my Mom off and it was probably the only time FDM and I agreed on someone we didn't like.
She wanted to stay well past late checkout, wanted breakfast kept out til noon (It ends at 10 am) and excepted us to cater to her every whim.
When my Mom put her back on DNR for that and the SC trying to use her mom's card without a third party authorization (Big pain in the arse..) she got nasty, and was told to not return.
2 weeks ago, she did anyway. My front door locks at 11 pm when my shift starts. My hotel's backdoor, is always locked and both require your key to open, however, I can open the front door with the push of a button as well.
She comes up to the door, I can see her in both camera and in the door frame, I smile and reach for the phone.
Me: "Hi. How can I help ya?"
SC: "I want a room."
Me: *Is blissfully sold out, so least I'm not lying.* "Sorry, don't have any rooms and you aren't allowed in. You'll have to leave hon."
SC: "I'm not leaving. You're GOING to give me a F-ing room. Or I'll call the cops and tell them you're being a slandering racist."
Me: "It's your right to call the cops, but I still can't let you in. I'll give ya few minutes and I hope you decide to leave on your own."
I hang up the phone and go back to the managers office (Camera's are back there).
She hems and haws a bit, stomping her feet and I'm assuming mumbling to herself cause she's waving her hands around. Then I see her heading towards the backdoor.
I wait, watch a guest head towards the back door to let her in and open the door to the laundry, "Sir. She's not allowed in, please don't open that door."
He nods and heads back to his room instead of a smoke break, and she stomps her feet, slamming on the door.
Okay, I've had about enough.
Call dispatch, get an officer.. and it's one that hates us. DOUBLE YAY! He says my hotel takes in druggies and whores and we're low class. Right..
He leads her around to the front and at some point, she's burst into tears and told some bs sob story. *sighs*
I let the officer in explain I want her to leave, and this is the crap I get.
Cop: "She said you won't let her in cause she's black and I'm inclined to believe her."
Me: "You can believe whatever you want, however, I'm not letting her in because she's on my Do not rent list and I would lose my job. I don't care what race, gender or whatever, someone is, long as they're legally 21 and aren't on my DNR. She's on the list, she goes."
Cop: "I still say.."
Me: *won't let him finish the sentence.* "Look, you don't like my hotel anyway and I'm well aware. But I don't care. I called you, I asked for her to be removed. Either do your job, or I'll call with your badge number, explain you left without performing the duty you were sent for and you'll get in trouble. Along with that, I'll request a cop who has no problem removing a lady after being told they're on my DNR. I do not have to explain anything to you. She goes, and so do you."
*turns around to go the managers office*
Cop: "So you're a c-nt like the manager."
Yep.. went to the managers office, called the police with his badge number, explained the story again (Camera recorded it all ANYWAY with sound..), explained that the lady was still here, but the cop wasn't, and I wanted something done to deal with his attitude, how it was handled would be up to whoever was in charge, but I wanted a cop that would do the duty of getting the lady off my property.
She's seen the whole thing and thinks I'm off in the back crying, cause she's got a chesire cat grin on her face when I come out.
That dies when another cop drives up and literally removes her.
She wanted to stay well past late checkout, wanted breakfast kept out til noon (It ends at 10 am) and excepted us to cater to her every whim.
When my Mom put her back on DNR for that and the SC trying to use her mom's card without a third party authorization (Big pain in the arse..) she got nasty, and was told to not return.
2 weeks ago, she did anyway. My front door locks at 11 pm when my shift starts. My hotel's backdoor, is always locked and both require your key to open, however, I can open the front door with the push of a button as well.
She comes up to the door, I can see her in both camera and in the door frame, I smile and reach for the phone.
Me: "Hi. How can I help ya?"
SC: "I want a room."
Me: *Is blissfully sold out, so least I'm not lying.* "Sorry, don't have any rooms and you aren't allowed in. You'll have to leave hon."
SC: "I'm not leaving. You're GOING to give me a F-ing room. Or I'll call the cops and tell them you're being a slandering racist."
Me: "It's your right to call the cops, but I still can't let you in. I'll give ya few minutes and I hope you decide to leave on your own."
I hang up the phone and go back to the managers office (Camera's are back there).
She hems and haws a bit, stomping her feet and I'm assuming mumbling to herself cause she's waving her hands around. Then I see her heading towards the backdoor.
I wait, watch a guest head towards the back door to let her in and open the door to the laundry, "Sir. She's not allowed in, please don't open that door."
He nods and heads back to his room instead of a smoke break, and she stomps her feet, slamming on the door.
Okay, I've had about enough.
Call dispatch, get an officer.. and it's one that hates us. DOUBLE YAY! He says my hotel takes in druggies and whores and we're low class. Right..
He leads her around to the front and at some point, she's burst into tears and told some bs sob story. *sighs*
I let the officer in explain I want her to leave, and this is the crap I get.
Cop: "She said you won't let her in cause she's black and I'm inclined to believe her."
Me: "You can believe whatever you want, however, I'm not letting her in because she's on my Do not rent list and I would lose my job. I don't care what race, gender or whatever, someone is, long as they're legally 21 and aren't on my DNR. She's on the list, she goes."
Cop: "I still say.."
Me: *won't let him finish the sentence.* "Look, you don't like my hotel anyway and I'm well aware. But I don't care. I called you, I asked for her to be removed. Either do your job, or I'll call with your badge number, explain you left without performing the duty you were sent for and you'll get in trouble. Along with that, I'll request a cop who has no problem removing a lady after being told they're on my DNR. I do not have to explain anything to you. She goes, and so do you."
*turns around to go the managers office*
Cop: "So you're a c-nt like the manager."
Yep.. went to the managers office, called the police with his badge number, explained the story again (Camera recorded it all ANYWAY with sound..), explained that the lady was still here, but the cop wasn't, and I wanted something done to deal with his attitude, how it was handled would be up to whoever was in charge, but I wanted a cop that would do the duty of getting the lady off my property.
She's seen the whole thing and thinks I'm off in the back crying, cause she's got a chesire cat grin on her face when I come out.
That dies when another cop drives up and literally removes her.
Comment