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  • #1

    Government inefficiency 101

    The irony on this one is... well... umm... I'm lacking my thesaurus to look up an adequate word.

    So, this was over two calls. First call was to a government agency. Note it is illegal to have a policy that you do not accept relay calls (there are ways around it... you can make rules that make it practically impossible for someone to call on relay, like all calls must take less than say, 5 minutes). Want to guess who wasn't following that law?
    Yup, the government wasn't following it's own law.
    It gets better.
    The caller asked me to then dial the FCC complaint line.
    Want to guess what the person at the FCC said?
    Yup, the FCC rep gave me a rather rude "lecture" about how neither I nor the deaf user could possibly know the laws regarding relay.

    So to surmise, we have gone from one government employee who doesn't know the law hanging up on us to one who should know the law hanging up on us... what the hell...

    And of course both of them were rude pricks about it.
    Is there some rule that government employees have to be dicks? <- Rhetorical question
    Last edited by smileyeagle1021; 05-26-2010, 07:39 PM.
    If you wish to find meaning, listen to the music not the song
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  • #2
    Quoth smileyeagle1021 View Post
    And of course both of them were rude pricks about it.
    Is there some rule that government employees have to be dicks?
    I thought it was part of their training?
    Dull women have immaculate homes.

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    • #3
      Please tell me you kept calling until you found someone to report those jacktards to.

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      • #4
        "The scariest thing someone can say to you is 'I'm from the Government, and I'm hear to help.'" - Ironically, Ronald Regan.

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        • #5
          ... the reason is, is that it takes at least 25 years with the organization to be that much of a bastard.

          Well, it's true; you just can't join...

          It needs an atmosphere where your natural bastardness can grow and develop and take a meaningful shape in today's complex society.
          Arlo Guthrie - The Pause Of Mr. Claus
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

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          • #6
            Quoth smileyeagle1021 View Post
            And of course both of them were rude pricks about it.
            Is there some rule that government employees have to be dicks?
            I'm not sure, but I'll be happy to look for it once somebody tells me where the policy manuals (that I've been working without for two months) are. Wouldn't surprise me, though. I'm in a state agency now, and most of my co-workers seem perpetually angry about something.
            I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
            - Bill Watterson
            My co-workers: They're there when they need me.
            - IPF

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            • #7
              Quoth smileyeagle1021 View Post
              Is there some rule that government employees have to be dicks?
              No, not at all. In fact, some of us try really hard not to be. It's just that, like everyone else here, we have to suffer the idiots, scammers, entitlement whores and spoiled brats who make up the general public. And everyone here knows how easy it is to burn out on a steady diet of that.

              I apologize for my fellow government workers. I'm sorry you had to put up with that.

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              • #8
                Quoth smileyeagle1021 View Post
                Is there some rule that government employees have to be dicks?
                We're going to ignore this part of the OP, since that's a Fratching question if I've ever seen one.

                Let's focus on the specifics of the story offered, and leave generalizations about the government out of it.

                If you have to ask, it's probably better posted at www.fratching.com

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                • #9
                  Damn that makes me mad. If an agency MAKES rules and expects everyone else to follow them (or else), then they can bloody well follow those rules themselves.

                  It sounds like the poor caller gave up after running into those two assholes. Which is too bad but completely understandable.

                  If it makes you feel any better I once refused a sale to government agency here because they were refusing to either pay sales tax or provide me with an exemption form.

                  My argument was simple. If you believe this policy is, in your words, "ridiculous" why are you imposing it on us?

                  No answer was provided, but the form eventually was.

                  Just a note to everyone else: This is not limited to government agencies at all. There are MANY examples of this kind of "rules are fine for everyone but me" behavior in every walk of life. As Boozy said, it's fine to bash incompetence and hypocrisy where we find it, but not to generalize about government workers, MOST of whom are doing their jobs as best as they can.

                  Specific examples=OK.

                  Generalizing=not OK.
                  Last edited by Dips; 05-26-2010, 02:22 PM.
                  The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                  The stupid is strong with this one.

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                  • #10
                    Quoth Dips View Post
                    There are MANY examples of this kind of "rules are fine for everyone but me" behavior in every walk of life.
                    Would those many examples be all the other posts in this forum?
                    "I don't have to be petty. The Universe does that for me."

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                    • #11
                      Quoth smileyeagle1021 View Post
                      Yup, the FCC rep gave me a rather rude "lecture" about how neither I nor the deaf user could possibly know the laws regarding relay.
                      I know you can't interject your own comments on these calls, but I would have been fuming, telling the FCC guy that "Well, knowing these laws IS part of my job, and I'm damn good at it!..." >_<
                      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
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                      • #12
                        Quoth EricKei View Post
                        I know you can't interject your own comments on these calls, but I would have been fuming, telling the FCC guy that "Well, knowing these laws IS part of my job, and I'm damn good at it!..." >_<
                        yes, but you see I only work for a government contractor, not the government itself, so therefore I do not know my job
                        If you wish to find meaning, listen to the music not the song

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                        • #13
                          Quoth smileyeagle1021 View Post
                          Yup, the FCC rep gave me a rather rude "lecture" about how neither I nor the deaf user could possibly know the laws regarding relay.

                          Wait, did he mean this in a, "You're deaf and you're a relay person, so there's somehow no way you could have found them and then recalled them later." Or more of a "I'm smarter than you and I know everything, therefore you're wrong about these laws."
                          Each one of us has a special place just like the Evergreen Forest. Enchanting, sparkling, and perfect. And, like the flowers that bloom there... fragile.

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                          • #14
                            Quoth MrsEclipse View Post
                            Wait, did he mean this in a, "You're deaf and you're a relay person, so there's somehow no way you could have found them and then recalled them later." Or more of a "I'm smarter than you and I know everything, therefore you're wrong about these laws."
                            A little bit of both, both the attitude of there is no way a mere deaf person or relay operator would know about the laws and that as an actual government employee he must know more than a mere subcontractor.
                            If you wish to find meaning, listen to the music not the song

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                            • #15
                              You're a relay operator? That was one of my first jobs and it was terrible. Then again I rarely got real relay phone calls since I worked grave in my call center. Swing wasnt a bad shift, actual calls from deaf/hoh people. I'm nostalgic about the job, but I don't think I have the patience for it anymore
                              Thou shalt not take the name of thy goddess Whiskey in vain.

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