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I wanted to walk out
I mean, I snapped. I really did... For the last two nights for the last TWO hours of my shift, I've been the only cashier on the frontline. Normally it's not so bad but if anybody clogs the line things go bad.
First night, the ATM's were out of money thus causing EVERYBODY who used the atm's even as a debit to have to come to the cage to claim their cash. Also, I know its scary not to get your money straight out of the machine and some people panic. It's okay just don't yell at me. I will calmly explain what happen and let you know that you are not being charged twice.
This guy really upset me. He came up with the atm paper telling him to go to the cage.
Me: I need the card you used and your Id, please.
SC: WHY?
Me: well, unfortunately our atm's are out of money-
SC: So, fill them up!
Me: We can't because its owned by an outside company who are in Vegas. We've put in a call but it's sunday so the earliest they can come is probably tomorrow. I'm sorry for the inconvience.
SC: You should be! This is ridiculous!!!
I start putting in his info trying to rush my ass off. Again, I was the ONLY one open. My supervisor was a few windows down talking to someone in the pit. Not having a window though.
I finally bring him the paper work and have him start signing as he's bitching but he's starting to calm down until....
Enter bitch who just starts yelling at me like a harpy.
SB: (sucky bitch) This is so stupid! I can't F-ing believe this! Can you??
She starts egging the guy I just calmed down in my window.
SC: Yeah, I bet we're going to be charged TWICE!
I was loosing my cool by then. I don't do so well when two people are attacking me.
Me: Sir, I promise you will NOT be charged twice.
He didn't care just kept bitching. I should have walked away from BOTH of them and gotten my boss but I was so annoyed that I wasn't thinking straight.
SB: I'm not getting in line! I refuse. Do you hear me, I'm not!
Me: I DON'T CARE!!!
Sadly there was a nice guy waiting in line who my boss could've helped if she wasn't busy gabbing with the pit person. I felt so bad because the guy walked away when the SB got in my window. I should have told her to get her ass in line but I was so angry at that point I just wanted her to get the hell away from me.
SC finally left still in a hissy and SB got into my window.
Me: I need the card you used and your ID.
By this point I am a bit montoned and angry.
SB: Sorry. I'm just really cranky.
Apology NOT accepted, I was thinking.
SB: Oh, shit. It's my husband's business card and he's not here.
Me:
He needs to be here. We can't process it without him.
She stalks off like the little bitch she is. I wanted to pull my hair out. It's sad that I get all the shit for being the late window. This is just the tip of the iceberg. I'll tell the other story in a minute.
First night, the ATM's were out of money thus causing EVERYBODY who used the atm's even as a debit to have to come to the cage to claim their cash. Also, I know its scary not to get your money straight out of the machine and some people panic. It's okay just don't yell at me. I will calmly explain what happen and let you know that you are not being charged twice.
This guy really upset me. He came up with the atm paper telling him to go to the cage.
Me: I need the card you used and your Id, please.
SC: WHY?
Me: well, unfortunately our atm's are out of money-
SC: So, fill them up!
Me: We can't because its owned by an outside company who are in Vegas. We've put in a call but it's sunday so the earliest they can come is probably tomorrow. I'm sorry for the inconvience.
SC: You should be! This is ridiculous!!!
I start putting in his info trying to rush my ass off. Again, I was the ONLY one open. My supervisor was a few windows down talking to someone in the pit. Not having a window though.
I finally bring him the paper work and have him start signing as he's bitching but he's starting to calm down until....
Enter bitch who just starts yelling at me like a harpy.
SB: (sucky bitch) This is so stupid! I can't F-ing believe this! Can you??
She starts egging the guy I just calmed down in my window.
SC: Yeah, I bet we're going to be charged TWICE!
I was loosing my cool by then. I don't do so well when two people are attacking me.
Me: Sir, I promise you will NOT be charged twice.
He didn't care just kept bitching. I should have walked away from BOTH of them and gotten my boss but I was so annoyed that I wasn't thinking straight.
SB: I'm not getting in line! I refuse. Do you hear me, I'm not!
Me: I DON'T CARE!!!
Sadly there was a nice guy waiting in line who my boss could've helped if she wasn't busy gabbing with the pit person. I felt so bad because the guy walked away when the SB got in my window. I should have told her to get her ass in line but I was so angry at that point I just wanted her to get the hell away from me.
SC finally left still in a hissy and SB got into my window.
Me: I need the card you used and your ID.
By this point I am a bit montoned and angry.
SB: Sorry. I'm just really cranky.
Apology NOT accepted, I was thinking.
SB: Oh, shit. It's my husband's business card and he's not here.
Me:
He needs to be here. We can't process it without him. She stalks off like the little bitch she is. I wanted to pull my hair out. It's sad that I get all the shit for being the late window. This is just the tip of the iceberg. I'll tell the other story in a minute.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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