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So haven't posted any stories in a while, mainly because I'll sit down, bring up a new thread, and then decide I really don't want to be thinking about work anymore. So I have a bit of a backlog of stories, and I'll try and post them as I remember them.
This one's from tonight.
We had a cashier No Call No Show, a bagger leave early, and most of the rest of front end already end their shifts. Thanks to this, our entire crew was one office worker, one cashier, one bagger, and me on SCO. Tonight was also graduation night for most of the local high schools, so we were swamped on this skeleton crew.
Around 8:30 or so, I have this couple show up on SCO. The female of the pair needs her hand held for pretty much everything. She's constantly getting impatient and hitting "skip bagging" before the station registers her item in the bag, so I have to clear off the mistake for her, asks me the lookup code for every single produce item without even trying to find them herself, all the usual annoying SCO things. But then she has coupons!
The problems started when she had a store coupon for a particular type of Doritos. Now, our store coupons are extremely picky. If you don't have exactly what it says, it won't run. And I don't mean we have to override it, I mean the system will just declare it an invalid coupon and ignore it. Of course, she gets the wrong type, and I tell her I can't run it.
SC: "We have Doritos, and it's for Doritos. They're right here."
Me: "It's a different kind, this won't run with those."
SC: "Can't you make it run?"
Me: "No, it doesn't give us the option. Here, I can show you."
At this point I hold up my hand scanner screen and try the coupon again where she can see, but she pushes it away.
SC: "That's nice, but how are you going to fix it?"
Me: "I can't, there's no way to override this."
SC: "Can't the office do it? How about you page the office and have her fix it for you."
Me: "Well, my phone doesn't work, but if you want, you can take it to customer service after your order and she if she can take it off."
SC: "No, you're a customer service representative, so you're going to do your job and serve the customer. So either fix this, go get her to fix it, or find us a bag that will work with it because I didn't see any."
Me: "She won't be able to do anything on the SCO from over there."
SC: "Then why don't you go get her and bring her down here to do it."
Kay, whatever. I figure I'll humor her, go down and ask the office worker if she thinks she can fix it, she'll say no, I go back and tell them the bad news and get rid of them. I'm pretty sure she'll say no because one, she knows it can't be overridden; two, she doesn't run SCO unless she has to; and three, I have seniority over her anyway.
But customer service is swamped too, with about four people lined up for money orders taking up all her attention. I wait about five minutes, just to say I tried, but other people on SCO are being held up by this stupid EW. So I go back down, tell her it won't be happening and just void off the bag of chips to get them out of there.
And in that above exchange, I left out her constantly asking me to repeat myself, or afterwards, her interrupting me every time I explained that this wasn't going to work. Her favorite interruption being "So is she on her way?"
This one's from tonight.
We had a cashier No Call No Show, a bagger leave early, and most of the rest of front end already end their shifts. Thanks to this, our entire crew was one office worker, one cashier, one bagger, and me on SCO. Tonight was also graduation night for most of the local high schools, so we were swamped on this skeleton crew.
Around 8:30 or so, I have this couple show up on SCO. The female of the pair needs her hand held for pretty much everything. She's constantly getting impatient and hitting "skip bagging" before the station registers her item in the bag, so I have to clear off the mistake for her, asks me the lookup code for every single produce item without even trying to find them herself, all the usual annoying SCO things. But then she has coupons!
The problems started when she had a store coupon for a particular type of Doritos. Now, our store coupons are extremely picky. If you don't have exactly what it says, it won't run. And I don't mean we have to override it, I mean the system will just declare it an invalid coupon and ignore it. Of course, she gets the wrong type, and I tell her I can't run it.
SC: "We have Doritos, and it's for Doritos. They're right here."
Me: "It's a different kind, this won't run with those."
SC: "Can't you make it run?"
Me: "No, it doesn't give us the option. Here, I can show you."
At this point I hold up my hand scanner screen and try the coupon again where she can see, but she pushes it away.
SC: "That's nice, but how are you going to fix it?"
Me: "I can't, there's no way to override this."
SC: "Can't the office do it? How about you page the office and have her fix it for you."
Me: "Well, my phone doesn't work, but if you want, you can take it to customer service after your order and she if she can take it off."
SC: "No, you're a customer service representative, so you're going to do your job and serve the customer. So either fix this, go get her to fix it, or find us a bag that will work with it because I didn't see any."
Me: "She won't be able to do anything on the SCO from over there."
SC: "Then why don't you go get her and bring her down here to do it."
Kay, whatever. I figure I'll humor her, go down and ask the office worker if she thinks she can fix it, she'll say no, I go back and tell them the bad news and get rid of them. I'm pretty sure she'll say no because one, she knows it can't be overridden; two, she doesn't run SCO unless she has to; and three, I have seniority over her anyway.
But customer service is swamped too, with about four people lined up for money orders taking up all her attention. I wait about five minutes, just to say I tried, but other people on SCO are being held up by this stupid EW. So I go back down, tell her it won't be happening and just void off the bag of chips to get them out of there.
And in that above exchange, I left out her constantly asking me to repeat myself, or afterwards, her interrupting me every time I explained that this wasn't going to work. Her favorite interruption being "So is she on her way?"
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