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Oh boy, I really can't wait for October, then I can say "We haven't been able to do that for over a year" to these customers.
My store (up until last October) used to be able to run peoples bills, so phone, power, council rates etc, but now we are on a different system and can't, people never learn.
Female comes to my counter and unfolds her local council rates bill (oh dear, this is not going to go well).
Me: I'm sorry, you can no longer pay those here, we are just a wee post centre now, not a post shop.
SC: But I've always paid it here.
Me: We no longer can do that for you. The Post Shops are all closed now, but will be open tomorrow at 10am.
SC: Oh, but today's the last day I can pay it before I get charged a penalty
Me: ...
SC: It's like *reads bill* $40, I've always paid it here. I was going to come in earlier today, but then I decided not to because I could always pay it here.
Me: We haven't done these since October last year.
SC: Oh, well you should have better community notices about it.
Me: Well we did have notices up for a month before we changed.
Now, at least she didn't through a hissy like some customers, but if the fact that you have to go to a different location (2 locations in one mall, post service went from one to the other) doesn't give you the hint that things could be a little different, the fact that I TELL you should let you know that I don't need to hear the whole story about why you are now going to have to pay a late penalty. That, and I'm pretty sure she has had more than a day to pay the rates, why did she have to wait until the last day to find out she can't pay with us? Other bonus is she didn't blame me for her having to pay the late fee
My store (up until last October) used to be able to run peoples bills, so phone, power, council rates etc, but now we are on a different system and can't, people never learn.
Female comes to my counter and unfolds her local council rates bill (oh dear, this is not going to go well).
Me: I'm sorry, you can no longer pay those here, we are just a wee post centre now, not a post shop.
SC: But I've always paid it here.
Me: We no longer can do that for you. The Post Shops are all closed now, but will be open tomorrow at 10am.
SC: Oh, but today's the last day I can pay it before I get charged a penalty
Me: ...
SC: It's like *reads bill* $40, I've always paid it here. I was going to come in earlier today, but then I decided not to because I could always pay it here.
Me: We haven't done these since October last year.
SC: Oh, well you should have better community notices about it.
Me: Well we did have notices up for a month before we changed.
Now, at least she didn't through a hissy like some customers, but if the fact that you have to go to a different location (2 locations in one mall, post service went from one to the other) doesn't give you the hint that things could be a little different, the fact that I TELL you should let you know that I don't need to hear the whole story about why you are now going to have to pay a late penalty. That, and I'm pretty sure she has had more than a day to pay the rates, why did she have to wait until the last day to find out she can't pay with us? Other bonus is she didn't blame me for her having to pay the late fee
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