Such Pretty Neverending Circles

[TelephoneAngel]

Customer has a problem, I am unsure exactly what it is and take several minutes asking various questions to find out.Finally I know what the problem is, but also know that I cannot help, he will need to call another part of the company.I cannot transfer calls from the call centre for the problem described.

me - "ok do you have a pen?"
customer says yes
me - "ok take this number, and what I tell you to say, call then, say this and they will help you. *gives number plus what is wrong, in a way that can be understood by company in order to fix it*
customer "ok i call this number and what do i say?"
me - "exactly what i just said"
customer "but i don't know what it means"
me - "it's the way we would say what your problem is so that it can be understood without the other person having to ask you all the questions I just did, again"
customer "i didn't write it down"
me *says it again*
customer "well, i think i will just call them and tell them what I told you to start with"

*headdesk*

[MrsEclipse]

"Okay, have fun with that."

[TonyDonuts]

"Hmmm, I could follow your advice, and get my problem fixed quickly, with a minimum of fuss and bother...

...or I could do it my way, ignoring your advice, wasting as much of my, yours, and whatever poor fool I end up talking to's time as possible. I'll be able to whine about the problem, and all the trouble I went through fixing it for weeks!

What to do. . . hmm. . . what to do!"

Is that what you imagine the thought process, if you can call it that, looks like?

Baffling.

You know, I don't know about you folks, but I spend most of my time trying to keep the annoyances in my life to a minimum. I can't imagine having the mindset that says the second option above is not only the way to go, but the one I should jump on with both feet every time.

Not to mention the mindset that says the path to emotional fulfillment lies in whining about every damn thing all the damn time.