So, I worked a 10 hour shift yesterday, and all I had all day was people shouting at me for ID'ing them
At my store, we have "Think 21" because the policy is basically that we cannot sell lighters, glue, blades or any sort of aerosol to anyone under the age of 21. This bit is quite important: aerosols include hairspray and deodorants. A customer must be 21 to buy them as per company policy. I am a mere cashier (ooh that rhymes lol), I do NOT make policy! If I did, that shop would be a better place!
Anyway, on to the REAMS of suck....
No, your 12 year old CANNOT buy you lighters!
Me to boy: Sorry, I can't sell these to you, you need to be 21.
Boy: OK no problem
5 minutes later, this HAMBEAST comes storming up
SC: WHY CAN'T MY SON BUY THESE?
Me: Company policy says he must be 21 to buy lighters
SC: HE WAS BUYING THEM FOR ME!
Me: Irregardless, company policy says he must be 21, and the law states 18.
SC: I'VE NEVER HEARD OF SUCH A RIDICULOUS THING IN ALL MY LIFE!
Me: Sorry, that's policy
She stormed out swearing...
You're a bastard for giving me change!
My coworker (very straight talking but very lovely lady) gave this woman about £1 in silver change, and this woman just blew up and called her a bastard for doing it!
But I'm not going to kill myself!
Because we are not a pharmacy, we cannot sell more than 3 items of medicine to any customer, as stated by law. Apparently this is beyond some people's realms of understanding.
Me: I'm sorry, I can only sell you 3 of these *holds up medicines* which ones do you want?
SC: And why is this?
Me: Because both company policy and the law state that because this is not a pharmacy, we must limit the number of medicines to 3.
SC: Well I'm not going to overdose myself on them! I demand you sell them to me!
Me: I'm sorry, I can't, it's policy and I must abide by it to keep my job.
SC: Bollocks! Complete bollocks! I've never heard of such ridiculousness in my life. *Storms out*
Me: *under my breath* You mean apart from that tantrum you've just thrown?
You'll end up like her....
This transaction was good up until the very end.
Me: There's your receipt, thank you.
SC: *to daughter* Now we can go home love, and remember if you don't do well at school you'll end up working on Sundays like this woman.
I am sort of ashamed to say I talked back at this point.
Me:
Oh so you DON'T want her to do a Master's degree in Law at a good University?! (yes for the record I am doing said degree lol)
SC:
Other customer behind her:
You will take whatever money I give you!
SC tries to hand me a £50 note for a transaction that came to below £5. I have £50 in the float to start off with, plus I am not allowed to accept £50 notes, a manager must check them first. And so it begins...
Me: I'm sorry, I don't have enough in my till to give you change (I'd just opened)
SC: What?! That is ridiculous! I am the CUSTOMER and I want change! You will give me change! It is your job as a CASHIER to take whatever money I give you and GIVE ME CHANGE!
Me: I will just get you a manager.
I got my AWESOME manager
Manager: As the lady said, she has not got enough in her till to give you change, do you have anything smaller?
SC: Yes but I will not use it! I am invoking my consumer rights!
Manager:
Ok let me go and see if there is any change in the safe.
He tipped me a wink then and I knew it was going to be brilliant! He came back with about £5 in copper coins, £5 in silver, and the rest in £1 coins.
SC: And what is this?
Manager: Your change, sir
Me:

I felt sorry for the daughter in this one
So this girl comes up to the till with her mother and a MASSIVE load of shopping. I get to some lighters, and no way in hell is the girl over the age of 21, but I can sell them if the mother buys them. This is how it went:
Me: Can I ask who's paying?
Girl: Me
Me: Have you got any ID for the lighters?
Girl:
No
Me: Then I can't sell you them, I'm sorry but I'm not allowed to you have to be 21
Girl:
It's ok, don't wor...
Mother: WHAT?!
Me: You could buy them though...
Mother: No! We just won't get them! You just lost a sale on them!
Me:
Anyway, I continue, and we get to the hairspray (remember what I said at the beginning of this tale of woe?) and I groan inwardly.
Me: *to girl* You're going to hate me now but I can't sell you this either you need to be 21
Girl:
Seriously don't worry it's ok
Mother:
IT IS NOT!
By this time I've scanned something else and it turns out to be on a 2-4-1 deal, so the girl goes to get another one.
Mother: *to other customers* It's stupid, she's going into the army to serve her country and she can't even buy hairspray!
I fought very hard to keep my temper then. I have nothing but respect for the troops and everything they do, but I am not risking my job for anyone!
Mother: I will pay for it all!
Me: You can put the hairspray and lighters in then
Mother: NO! You lost a sale and that is it! I do not change my mind!
Me: Ok....
She left in a huff after that and I just turned to the next customer and said "I am fed up of being yelled at for doing my job". Luckily she was very nice and understanding.
I'll just steal this basket...
So, I was tidying up about 2 hours before the end of my shift, and I always put everything that needs to be put back in the right place into one basket. Well, I had the basket next to me and I was straightening up some stock, and I heard this crashing noise. This COW had only tipped all the stuff out of the basket on to the floor and walked off with the empty basket!
Right, I know that was long and probably very boring, but that was my Saturday in a nutshell folks!


No, your 12 year old CANNOT buy you lighters!
Me to boy: Sorry, I can't sell these to you, you need to be 21.
Boy: OK no problem
5 minutes later, this HAMBEAST comes storming up
SC: WHY CAN'T MY SON BUY THESE?
Me: Company policy says he must be 21 to buy lighters
SC: HE WAS BUYING THEM FOR ME!
Me: Irregardless, company policy says he must be 21, and the law states 18.
SC: I'VE NEVER HEARD OF SUCH A RIDICULOUS THING IN ALL MY LIFE!
Me: Sorry, that's policy
She stormed out swearing...
You're a bastard for giving me change!
My coworker (very straight talking but very lovely lady) gave this woman about £1 in silver change, and this woman just blew up and called her a bastard for doing it!
But I'm not going to kill myself!
Because we are not a pharmacy, we cannot sell more than 3 items of medicine to any customer, as stated by law. Apparently this is beyond some people's realms of understanding.
Me: I'm sorry, I can only sell you 3 of these *holds up medicines* which ones do you want?
SC: And why is this?
Me: Because both company policy and the law state that because this is not a pharmacy, we must limit the number of medicines to 3.
SC: Well I'm not going to overdose myself on them! I demand you sell them to me!
Me: I'm sorry, I can't, it's policy and I must abide by it to keep my job.
SC: Bollocks! Complete bollocks! I've never heard of such ridiculousness in my life. *Storms out*
Me: *under my breath* You mean apart from that tantrum you've just thrown?
You'll end up like her....
This transaction was good up until the very end.
Me: There's your receipt, thank you.
SC: *to daughter* Now we can go home love, and remember if you don't do well at school you'll end up working on Sundays like this woman.
I am sort of ashamed to say I talked back at this point.
Me:

SC:

Other customer behind her:

You will take whatever money I give you!
SC tries to hand me a £50 note for a transaction that came to below £5. I have £50 in the float to start off with, plus I am not allowed to accept £50 notes, a manager must check them first. And so it begins...
Me: I'm sorry, I don't have enough in my till to give you change (I'd just opened)
SC: What?! That is ridiculous! I am the CUSTOMER and I want change! You will give me change! It is your job as a CASHIER to take whatever money I give you and GIVE ME CHANGE!
Me: I will just get you a manager.
I got my AWESOME manager
Manager: As the lady said, she has not got enough in her till to give you change, do you have anything smaller?
SC: Yes but I will not use it! I am invoking my consumer rights!
Manager:

He tipped me a wink then and I knew it was going to be brilliant! He came back with about £5 in copper coins, £5 in silver, and the rest in £1 coins.
SC: And what is this?
Manager: Your change, sir

Me:




I felt sorry for the daughter in this one
So this girl comes up to the till with her mother and a MASSIVE load of shopping. I get to some lighters, and no way in hell is the girl over the age of 21, but I can sell them if the mother buys them. This is how it went:
Me: Can I ask who's paying?
Girl: Me
Me: Have you got any ID for the lighters?
Girl:

Me: Then I can't sell you them, I'm sorry but I'm not allowed to you have to be 21
Girl:

Mother: WHAT?!
Me: You could buy them though...
Mother: No! We just won't get them! You just lost a sale on them!
Me:

Anyway, I continue, and we get to the hairspray (remember what I said at the beginning of this tale of woe?) and I groan inwardly.
Me: *to girl* You're going to hate me now but I can't sell you this either you need to be 21

Girl:

Mother:

By this time I've scanned something else and it turns out to be on a 2-4-1 deal, so the girl goes to get another one.
Mother: *to other customers* It's stupid, she's going into the army to serve her country and she can't even buy hairspray!
I fought very hard to keep my temper then. I have nothing but respect for the troops and everything they do, but I am not risking my job for anyone!
Mother: I will pay for it all!
Me: You can put the hairspray and lighters in then
Mother: NO! You lost a sale and that is it! I do not change my mind!
Me: Ok....
She left in a huff after that and I just turned to the next customer and said "I am fed up of being yelled at for doing my job". Luckily she was very nice and understanding.

I'll just steal this basket...
So, I was tidying up about 2 hours before the end of my shift, and I always put everything that needs to be put back in the right place into one basket. Well, I had the basket next to me and I was straightening up some stock, and I heard this crashing noise. This COW had only tipped all the stuff out of the basket on to the floor and walked off with the empty basket!

Right, I know that was long and probably very boring, but that was my Saturday in a nutshell folks!

Comment