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ID HELL! And some more tales

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  • ID HELL! And some more tales

    So, I worked a 10 hour shift yesterday, and all I had all day was people shouting at me for ID'ing them At my store, we have "Think 21" because the policy is basically that we cannot sell lighters, glue, blades or any sort of aerosol to anyone under the age of 21. This bit is quite important: aerosols include hairspray and deodorants. A customer must be 21 to buy them as per company policy. I am a mere cashier (ooh that rhymes lol), I do NOT make policy! If I did, that shop would be a better place! Anyway, on to the REAMS of suck....

    No, your 12 year old CANNOT buy you lighters!

    Me to boy: Sorry, I can't sell these to you, you need to be 21.
    Boy: OK no problem

    5 minutes later, this HAMBEAST comes storming up

    SC: WHY CAN'T MY SON BUY THESE?

    Me: Company policy says he must be 21 to buy lighters

    SC: HE WAS BUYING THEM FOR ME!

    Me: Irregardless, company policy says he must be 21, and the law states 18.

    SC: I'VE NEVER HEARD OF SUCH A RIDICULOUS THING IN ALL MY LIFE!

    Me: Sorry, that's policy

    She stormed out swearing...

    You're a bastard for giving me change!

    My coworker (very straight talking but very lovely lady) gave this woman about £1 in silver change, and this woman just blew up and called her a bastard for doing it!

    But I'm not going to kill myself!

    Because we are not a pharmacy, we cannot sell more than 3 items of medicine to any customer, as stated by law. Apparently this is beyond some people's realms of understanding.

    Me: I'm sorry, I can only sell you 3 of these *holds up medicines* which ones do you want?

    SC: And why is this?

    Me: Because both company policy and the law state that because this is not a pharmacy, we must limit the number of medicines to 3.

    SC: Well I'm not going to overdose myself on them! I demand you sell them to me!

    Me: I'm sorry, I can't, it's policy and I must abide by it to keep my job.

    SC: Bollocks! Complete bollocks! I've never heard of such ridiculousness in my life. *Storms out*

    Me: *under my breath* You mean apart from that tantrum you've just thrown?

    You'll end up like her....

    This transaction was good up until the very end.

    Me: There's your receipt, thank you.

    SC: *to daughter* Now we can go home love, and remember if you don't do well at school you'll end up working on Sundays like this woman.

    I am sort of ashamed to say I talked back at this point.

    Me: Oh so you DON'T want her to do a Master's degree in Law at a good University?! (yes for the record I am doing said degree lol)

    SC:

    Other customer behind her:

    You will take whatever money I give you!

    SC tries to hand me a £50 note for a transaction that came to below £5. I have £50 in the float to start off with, plus I am not allowed to accept £50 notes, a manager must check them first. And so it begins...

    Me: I'm sorry, I don't have enough in my till to give you change (I'd just opened)

    SC: What?! That is ridiculous! I am the CUSTOMER and I want change! You will give me change! It is your job as a CASHIER to take whatever money I give you and GIVE ME CHANGE!

    Me: I will just get you a manager.

    I got my AWESOME manager

    Manager: As the lady said, she has not got enough in her till to give you change, do you have anything smaller?

    SC: Yes but I will not use it! I am invoking my consumer rights!

    Manager: Ok let me go and see if there is any change in the safe.

    He tipped me a wink then and I knew it was going to be brilliant! He came back with about £5 in copper coins, £5 in silver, and the rest in £1 coins.

    SC: And what is this?

    Manager: Your change, sir

    Me:

    I felt sorry for the daughter in this one

    So this girl comes up to the till with her mother and a MASSIVE load of shopping. I get to some lighters, and no way in hell is the girl over the age of 21, but I can sell them if the mother buys them. This is how it went:

    Me: Can I ask who's paying?

    Girl: Me

    Me: Have you got any ID for the lighters?

    Girl: No

    Me: Then I can't sell you them, I'm sorry but I'm not allowed to you have to be 21

    Girl: It's ok, don't wor...

    Mother: WHAT?!

    Me: You could buy them though...

    Mother: No! We just won't get them! You just lost a sale on them!

    Me:

    Anyway, I continue, and we get to the hairspray (remember what I said at the beginning of this tale of woe?) and I groan inwardly.

    Me: *to girl* You're going to hate me now but I can't sell you this either you need to be 21

    Girl: Seriously don't worry it's ok

    Mother: IT IS NOT!

    By this time I've scanned something else and it turns out to be on a 2-4-1 deal, so the girl goes to get another one.

    Mother: *to other customers* It's stupid, she's going into the army to serve her country and she can't even buy hairspray!

    I fought very hard to keep my temper then. I have nothing but respect for the troops and everything they do, but I am not risking my job for anyone!

    Mother: I will pay for it all!

    Me: You can put the hairspray and lighters in then

    Mother: NO! You lost a sale and that is it! I do not change my mind!

    Me: Ok....

    She left in a huff after that and I just turned to the next customer and said "I am fed up of being yelled at for doing my job". Luckily she was very nice and understanding.

    I'll just steal this basket...

    So, I was tidying up about 2 hours before the end of my shift, and I always put everything that needs to be put back in the right place into one basket. Well, I had the basket next to me and I was straightening up some stock, and I heard this crashing noise. This COW had only tipped all the stuff out of the basket on to the floor and walked off with the empty basket!


    Right, I know that was long and probably very boring, but that was my Saturday in a nutshell folks!

  • #2
    good for you on standing up for yourself; that woman had no right to 'assume' that because you work where you do, that you don't have value as a human being.

    as for everyone else, screw those attitudes; they're stupid for not thinking about why the policies exist.
    look! it's ghengis khan!
    Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

    Comment


    • #3
      Quoth Miss_Stress View Post
      So, You'll end up like her....

      This transaction was good up until the very end.

      Me: There's your receipt, thank you.

      SC: *to daughter* Now we can go home love, and remember if you don't do well at school you'll end up working on Sundays like this woman.

      I am sort of ashamed to say I talked back at this point.

      Me: Oh so you DON'T want her to do a Master's degree in Law at a good University?! (yes for the record I am doing said degree lol)

      SC:

      Other customer behind her:

      (

      You, to daughter: "Oh, how wonderful, you are so lucky that you're mom has told you you'll never have to do like I do, that she's planning to pay all your expenses for school as long as you want. I work here to help take some of the burden off my parents for the Masters I'm geting in Law, but you can just go to school, and party, and never have to worry about that cause your Mom has said she's paying ALL the expenses you could need in school, wow".


      Madness takes it's toll....
      Please have exact change ready.

      Comment


      • #4
        Quoth Merriweather View Post
        You, to daughter: "Oh, how wonderful, you are so lucky that you're mom has told you you'll never have to do like I do, that she's planning to pay all your expenses for school as long as you want. I work here to help take some of the burden off my parents for the Masters I'm geting in Law, but you can just go to school, and party, and never have to worry about that cause your Mom has said she's paying ALL the expenses you could need in school, wow".

        HA! I like that very much indeed!

        Comment


        • #5
          I remember.

          Oh God, I remember what it was like, working at a gas station. The long, boring late night hours, where after doing an entire shifts worth of work in 2 hours, I'd have 6 hours of absolute boerdom. You can only face so much, bag so much ice, clean so many gas pumps, and organize so many freezers.

          I remember the customers. Those who forgot ID. I remember that very, very well.

          Comment


          • #6
            Wow! *gives some chocolate* You deserve that after the id hassles.
            And it's not like YOUR saying you won't sell the items at all, just not to someone not of age. It's really not a hard concept to grasp.. but eh.
            And the cart thing. I'd be so confused! LOL

            Comment


            • #7
              I think I love your manager. can we clone them? PLEASE?!
              The best professors are mad scientists! -Zoom

              Now queen of USSR-Land...

              Comment


              • #8
                Quoth fireheart17 View Post
                I think I love your manager. can we clone them? PLEASE?!
                He is the one beacon of hope in the managerial stakes at my store unfortunately When I have more energy I shall be writing a couple of stories about the store manager in the Morons in Management section!

                Comment


                • #9
                  Quoth Miss_Stress View Post
                  So, I was tidying up about 2 hours before the end of my shift, and I always put everything that needs to be put back in the right place into one basket. Well, I had the basket next to me and I was straightening up some stock, and I heard this crashing noise. This COW had only tipped all the stuff out of the basket on to the floor and walked off with the empty basket!
                  What I would do:

                  "We were put on this Earth to fart around, and don't let anyone ever tell you otherwise." -Kurt Vonnegut

                  Comment


                  • #10
                    Quoth Miss_Stress View Post
                    He is the one beacon of hope in the managerial stakes at my store unfortunately When I have more energy I shall be writing a couple of stories about the store manager in the Morons in Management section!
                    Not borrow. Clone. You can have him back once we've spliced his DNA into the cloning machine.
                    The best professors are mad scientists! -Zoom

                    Now queen of USSR-Land...

                    Comment


                    • #11
                      Quoth Merriweather View Post
                      You, to daughter: "Oh, how wonderful, you are so lucky that you're mom has told you you'll never have to do like I do, that she's planning to pay all your expenses for school as long as you want. I work here to help take some of the burden off my parents for the Masters I'm geting in Law, but you can just go to school, and party, and never have to worry about that cause your Mom has said she's paying ALL the expenses you could need in school, wow".
                      Pssst... there's a lot of parents for whom that wouldn't be seen as a threat. I think the OP handled it well, because there was definitely the implication of "only uneducated people have to work weekends". And I take my hat off to you for being able to work on top of doing school full time.

                      Comment


                      • #12
                        I went to the Wegman's liquor store (which is separate from the grocery store) the other day, and they now have a big sign above the registers that says Please have your ID ready, Everyone will be asked. Last time I was there (around Christmas) I wasn't even carded at all.

                        I didn't see anyone get upset at all. The guy in front of me was clearly in his 50s at least, and the guy behind me was probably in his 20s.
                        I don't go in for ancient wisdom
                        I don't believe just 'cause ideas are tenacious
                        It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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