My head hurts >.<

[superhotelworker]

To be an SC.. or not to be an SC..
We have a cancellation policy in place at the hotel. Your card declines, I cancel your room before i do paperwork. We have 4pm holds (Meaning no card in place to reserve your room) If you aren't there by 4, we have the right to cancel you and it's clearly explained when you don't give us a card. If you're a no show, you're still getting charged per policy the regional set, BUT my manager can take the charges off (IF she deems it fair.)

I went to sit at the hotel last night while a friend finished her shift, and she'd cancelled a guys room (4pm hold). I was the one that had taken the reservation (And he'd been a dipstick then..). Conversation.

B: Hi, can I help you?
SC: I have a room under, Asshat, Big.
B: Sorry sir, your room was on a 4pm hold since you didn't give us a card to reserve your room with. It's not 5 pm, and I've since dropped and sold the room. However-
SC: *interrupting* You stupid ! How could you do that?
B: Sir, if you'd let me finish. However, I do have another room of the same type available, and can easily put you in it.
SC: Oh. Okay.



Mr. Smooth isn't so smooth anymore.
As B was cleaning her car out after work, I stayed to talk to the other auditor (We really don't get to see each other ever.) A group came in, workers that come in every 6 months. New crew, always the same bosses though.

Seeing J is swamped, I go behind the desk, grab my tag, and help him get people checked in. Maybe I shouldn't have bothered.

Worker: Hi baby..
M: Smoking or non?
W: Wherever you'll meet me.
M: Neither room, but which do you want? -I'm TRYING to be civil..-
W: Do I get you in my room?

At this point, I see the second in command come in, and yell to get his attention. He comes up to get his room (I'd already put it aside) and now stands to watch the guys check in. Now worker has an audience..

W: So.. Is there a pool?
M: *getting keys* Nope, sorry. The floor plan didn't include one.
W: So when will I see you in a bikini? Do I have to flood my room for that?

The boss, has seen me go off on his workers before, especially after new years eve (Whole other story..). I wanted him to see this. J has since checked in the rest of the group while I dealt with Mr. Smooth.

W: *opens his mouth, but I don't let him talk*
M: "Look. You're hitting on me like I encourage you. I am not interested. I have a boyfriend of five years, who I am very happy with, and should that change, you will still be the last on the list of people I want to be around. As for continuing to hit on me, I am the managers daughter. The absolute LAST person you should be hitting on. I'm also the reason your crew is four men short this year, because they aren't allowed back. So please, don't start. Or it will be five short by December.

B's ready to go, so I drop my tag in the drawer, wish J good luck with the rest of his night and head out the door. Apparently, my short speech didn't give him the hint I wasn't interested. He follows me outside, (The bosses have since gone to drop their stuff in their rooms.), and as I'm walking, hits my ass.

I am an instinctive person. So, instinct told me to turn around and nail him. I did. My fist hit his jaw square on. Guy took two steps back and said he was reporting me for violence. J, who'd been at the door, said he'd love to see him try, the camera's caught everything.

Today, my mother got a call from APD saying to 'thank whichever desk clerk clocked the guy. His jaw was too sore and he couldn't hit on the female officers. APD was also grateful for us calling, he had a warrant here in town. Dunno for what.

And I can't blame Smooth's bosses. They did what they were supposed to. They brought the crew here. They have to work with who they're given. Corporate however, should REALLY do a better job of picking people.. And about the boss I'd had at the desk: when he went to his room, he'd called corporate to get the guy sent BACK, while the Douche was outside with me. So.. least he was TRYING to help.

[Solumina]

Dang, you at least tried to restrain yourself but sometimes people just don't know when to quit...or when they shouldn't have even started .

[Kristev]

You only defended yourself. Nothing wrong with that.

[Android Kaeli]

Sometimes it takes just that to drive the point across, the worker should've stopped at the speech you gave him. He should've stopped while he was ahead, or just not started at all.

[superhotelworker]

Sometimes it takes just that to drive the point across, the worker should've stopped at the speech you gave him. He should've stopped while he was ahead, or just not started at all.

Unfortunately, I think he was to dense. Ya know, I agree with Robin Williams:

That's when you realize, God gave you a brain and a penis.. and only enough blood to run one.. at a time.

[Seshat]

And about the boss I'd had at the desk: when he went to his room, he'd called corporate to get the guy sent BACK, while the Douche was outside with me. So.. least he was TRYING to help.

Yay for that guy. Did you give him a complimentary breakfast muffin or something to thank him?

Yes, it sucks that Smooth kept going while he was away, but like you say, he was TRYING.

[chainedbarista]

well, when a polite manner doesn't drive the concept home, a sledgehammer (or fist, in this case) usually works.

[smileyeagle1021]

Sounds a bit like my mom's job back in college as a waitress... mind you this was before video surveilence was common in restaurants, anyway, patron grabs her ass, she turns around and throws a pot of coffee in his face... guest calls over the manager (who saw the whole thing... guest didn't know that), manager comes talks to the guest, says of course he sees that my mother has done a terrible wrong, calls her over and says in a loud voice "damnit, how many times do I have to tell you, when throwing coffee in the face of soon to be thrown out perverts use an old pot of coffee, I can't afford for you to keep using new pots of coffee on these lowlifes" turned to the guest "now, get the hell out of my restaurant"

[superhotelworker]

Wee, bonus points to your mommy's boss.

I took 10% off his room for the entire monthly stay for trying to help me.

[RootedPhoenix]

"damnit, how many times do I have to tell you, when throwing coffee in the face of soon to be thrown out perverts use an old pot of coffee, I can't afford for you to keep using new pots of coffee on these lowlifes" turned to the guest "now, get the hell out of my restaurant"

BEAUTIFUL. I wish more bosses were like that.

[Becks]

And about the boss I'd had at the desk: when he went to his room, he'd called corporate to get the guy sent BACK, while the Douche was outside with me. So.. least he was TRYING to help.

Good for him.

"damnit, how many times do I have to tell you, when throwing coffee in the face of soon to be thrown out perverts use an old pot of coffee, I can't afford for you to keep using new pots of coffee on these lowlifes" turned to the guest "now, get the hell out of my restaurant"

[bhskittykatt]

B: Hi, can I help you?
SC: I have a room under, Asshat, Big.
B: Sorry sir, your room was on a 4pm hold since you didn't give us a card to reserve your room with. It's not 5 pm, and I've since dropped and sold the room. However-
SC: *interrupting* You stupid ! How could you do that?
B: Sir, if you'd let me finish. However, I do have another room of the same type available, and can easily put you in it.
SC: Oh. Okay.

This is why I wait until after they're checked in to chastise them. If people think something's wrong with their res, they FREAK. So I'll check them in like nothing's amiss, and before they leave, mention "By the way, we actually cancelled your reservation because it was a 4pm hold, so next time you need to call us when you're running late, blah de blah..."

Of course, if it's too late and I've already resold their room, the verbal ass beating can begin immediately.

B's ready to go, so I drop my tag in the drawer, wish J good luck with the rest of his night and head out the door. Apparently, my short speech didn't give him the hint I wasn't interested. He follows me outside, (The bosses have since gone to drop their stuff in their rooms.), and as I'm walking, hits my ass.

I am an instinctive person. So, instinct told me to turn around and nail him. I did. My fist hit his jaw square on. Guy took two steps back and said he was reporting me for violence. J, who'd been at the door, said he'd love to see him try, the camera's caught everything.

Today, my mother got a call from APD saying to 'thank whichever desk clerk clocked the guy. His jaw was too sore and he couldn't hit on the female officers. APD was also grateful for us calling, he had a warrant here in town. Dunno for what.

Sweet pwnage!