Tweet
Not sure if this should be a sighting or SC since he wasn't directly sucky to me. Move if need be.
So working in the money center today. Things were going well and everything despite co-worker drama that was really dumb. But I digress.
Customer comes up to me. He's pretty much a regular. Nice guy and I don't mind chatting with him as I send his money along. He sent money yesterday to his sister. Well and good, right?
Unfortunately, his sister misplaced the reference number. And he had already burned his paperwork. So she got money from somebody else for her bus ticket. Which means he wants his money back.
Now, the thing with the money center is that while it is a service provided within my chain of stores, it's technically part of another company. So while I can send money, once it's in the system, I have to call the other company to make any changes.
So that's what I do after collecting his phone number and ID since I'll have to have that to help the worker on the other end of the phone locate the transaction. Works fine, he'll get a refund of his money but only the money he sent. The customer will not be getting a refund of his fees since it was not the company's fault that the money was not picked up.
This was unacceptable and the customer demanded to speak to the worker.
I spent the next half-hour watching/listening to him deal with the other company.
Highlights of the rant: He's sent thousands of dollars through the company, he had not "entered a contract" so they couldn't hold his money, he's been sending money consistently since 1990 (prolly true, he gets a huge discount), and my personal favorite.
"You have to give me a refund by the laws of this state and this nation. I know the law and have lawyers that will prove it."
Strange thing was, even though he was ranting to the guys on the phone, he was perfectly polite to me, although I think he was flirting a little.
But what I thought was best? He handed the phone back to me so I could get the information for his refund. He was only getting the money he sent, not the fees.
So working in the money center today. Things were going well and everything despite co-worker drama that was really dumb. But I digress.
Customer comes up to me. He's pretty much a regular. Nice guy and I don't mind chatting with him as I send his money along. He sent money yesterday to his sister. Well and good, right?
Unfortunately, his sister misplaced the reference number. And he had already burned his paperwork. So she got money from somebody else for her bus ticket. Which means he wants his money back.
Now, the thing with the money center is that while it is a service provided within my chain of stores, it's technically part of another company. So while I can send money, once it's in the system, I have to call the other company to make any changes.
So that's what I do after collecting his phone number and ID since I'll have to have that to help the worker on the other end of the phone locate the transaction. Works fine, he'll get a refund of his money but only the money he sent. The customer will not be getting a refund of his fees since it was not the company's fault that the money was not picked up.
This was unacceptable and the customer demanded to speak to the worker.
I spent the next half-hour watching/listening to him deal with the other company.
Highlights of the rant: He's sent thousands of dollars through the company, he had not "entered a contract" so they couldn't hold his money, he's been sending money consistently since 1990 (prolly true, he gets a huge discount), and my personal favorite.
"You have to give me a refund by the laws of this state and this nation. I know the law and have lawyers that will prove it."
Strange thing was, even though he was ranting to the guys on the phone, he was perfectly polite to me, although I think he was flirting a little.
But what I thought was best? He handed the phone back to me so I could get the information for his refund. He was only getting the money he sent, not the fees.
Comment