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Customer phoned for an authorisation payment, when I checked his records he had already been paid (what amounted to more money than I could authorise) through a different contract he had with us.It is one or the other, either that contract pays out, or he gets an authorisation payment.
I spent some half a hour with him arguing with me that he should receive both.It was left in the end that he will write in with a complaint.
I spent some half a hour with him arguing with me that he should receive both.It was left in the end that he will write in with a complaint.
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